At a Glance
- Tasks: Lead the back-of-house team and ensure smooth operations during events.
- Company: Delaware North UK manages hospitality at iconic venues like London Stadium.
- Benefits: Enjoy 33 days holiday, pension contributions, and work at exciting events.
- Other info: Experience the thrill of hosting top sporting events and concerts.
- Why this job: Join a dynamic team at a world-class venue with major events ahead.
- Qualifications: 3+ years in high-volume environments; leadership and communication skills required.
The predicted salary is between 36000 - 54000 £ per year.
The opportunity
Delaware North UK is hiring a full-time Back of House Manager to join our team at London Stadium in Stratford, East London. As Back of House Manager, you will be leading the back-of-house areas of the stadium, implementing systems to support the hospitality and culinary teams. If you are ready to manage stadium assets, including managing the budget, analysing stock levels, and forecasting on spend, take a shot at your career with us.
What We Offer
At Delaware North U.K., you'll be part of a team delivering unforgettable experiences at some of the UK's coolest events. We’re looking to create the future of hospitality together and provide you with the opportunities to grow and build a rewarding career. As our team member, you’ll receive:
- A generous 33-day holiday allowance (including bank holidays)
- Favourable pension contributions
- Experience working at major sporting events and concerts in 2026, including West Ham United Football Club, UK Athletics Meet, with musical icons taking the stage, and more to come in 2027!
What will you do?
- Lead back-of-house team members to ensure safe working practices and cleanliness pre, during, and post events, as well as conducting daily and weekly inspections
- Support with recruitment and training of team members, as well as liaising with the people team to work within budgets to book porters
- Manage the equipment budget, sourcing materials, tracking stock, and attending trade shows, building strong supplier relationships
- Attend any relevant tradeshows to ensure positive supplier relationships
- Ensure the operation complies with current health and safety, food hygiene, fire regulations, licensing laws, and trading standards, maintaining Delaware North’s policies and standards of excellence
More About You
- 3+ years’ experience, including experience in a high-volume, logistically challenging environment
- Experience managing, guiding, and leading large teams within a high-volume, fast-paced catering or hospitality environment
- Knowledge of manual handling
- Skills in people management, training, task delegation, written and verbal communication, advanced IT, accounting skills, with experience in purchasing systems, and knowledge of suppliers
- Forklift license is beneficial
Physical Requirements
- Ability to travel to other operational locations when required
Who We Are
Home to the Hammers and UK Athletics, London Stadium is no stranger to presenting word-class events, with Delaware North managing the hospitality services of the 60 - 80,000 seated stadia since 2015. As one of the UK’s most iconic sports and entertainment venues, London Stadium has hosted incredible events, with Delaware North team members making countless connections, leaving lasting impressions on guests. From its start as hosting the 2012 Summer Olympics, London Stadium has grown to hold a vibrant portfolio of world-class sporting events, from holding Europe’s first MLB Series, games from the IRB 2015 Rugby World Cup, to a range of Athletics events with the annual IAAF Diamond League, and hosting both the London 2017 World Athletics Championships and 2017 World Para Athletics Championships, the first location to ever hold both events in the same year.
There have been many exceptional music events taking stage at London Stadium, with this year being no different. There is never a dull moment at London Stadium, so if you want to earn new fans every day.
Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it.
Our operations span the world, offering you unique paths to growth and success.
Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we’re invested in helping you achieve your career goals.
Together, we’re shaping the future of hospitality - come grow with us!
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Back of House Manager, London Stadium in Stratford-upon-Avon employer: Delaware North
Delaware North UK is an exceptional employer, offering a vibrant work culture at Pride Park Stadium in Derby where teamwork and guest satisfaction are at the forefront. Employees benefit from flexible part-time hours, opportunities for professional growth within the hospitality industry, and the chance to be part of exciting events that create memorable experiences for guests. Join us to develop your skills in a supportive environment that values your contributions and fosters career advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Back of House Manager, London Stadium in Stratford-upon-Avon
✨Tip Number 1
Familiarise yourself with the specific operations of London Stadium. Understanding the unique challenges and logistics of managing a high-volume venue will give you an edge in interviews, showing that you're proactive and genuinely interested in the role.
✨Tip Number 2
Network with current or former employees of Delaware North UK. Engaging with them can provide insider insights into the company culture and expectations, which can be invaluable during your interview process.
✨Tip Number 3
Prepare to discuss your experience in managing large teams in fast-paced environments. Be ready to share specific examples of how you've successfully led teams, implemented procedures, and handled logistical challenges in previous roles.
✨Tip Number 4
Stay updated on upcoming events at London Stadium. Knowing about major events like concerts or sports matches can help you demonstrate your enthusiasm for the venue and how you can contribute to its success during your interview.
We think you need these skills to ace Back of House Manager, London Stadium in Stratford-upon-Avon
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in managing teams and working in high-volume environments. Use specific examples that demonstrate your leadership skills and familiarity with hospitality operations.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for the role and the company. Mention your understanding of Delaware North's values and how your experience aligns with their goals, particularly in managing back-of-house operations.
Highlight Relevant Skills:In your application, emphasise your knowledge of health and safety regulations, food hygiene, and budget management. These are crucial for the Back of House Manager position and will set you apart from other candidates.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential in the hospitality industry.
How to prepare for a job interview at Delaware North
✨Showcase Your Leadership Skills
As a Back of House Manager, you'll be leading a team. Be prepared to discuss your previous experiences in managing and guiding large teams, especially in high-pressure environments. Share specific examples of how you've successfully led teams to achieve goals.
✨Understand the Logistics
Familiarise yourself with the logistics involved in back-of-house operations. Be ready to talk about your experience with stock management, budgeting, and supplier relationships. Demonstrating your knowledge in these areas will show that you can handle the demands of the role.
✨Emphasise Safety and Compliance
Health and safety are crucial in this role. Prepare to discuss your understanding of food hygiene, fire regulations, and other compliance standards. Highlight any relevant certifications or training you've completed that relate to these areas.
✨Ask Insightful Questions
Interviews are a two-way street. Prepare thoughtful questions about the company culture, team dynamics, and upcoming events at London Stadium. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
