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- Tasks: Support hospitality operations and elevate guest experiences at iconic Wembley Stadium.
- Company: Join Delaware North UK, a leader in hospitality at major events.
- Benefits: Enjoy 33 days holiday, free meals on event days, and a great pension plan.
- Other info: Dynamic environment with opportunities to grow in a vibrant team.
- Why this job: Be part of thrilling events and create unforgettable experiences for guests.
- Qualifications: 2+ years in hospitality with strong customer service and team management skills.
The predicted salary is between 35000 - 35000 ÂŁ per year.
Delaware North UK is hiring a full‑time Assistant Hospitality Manager to join our team at Wembley Stadium in Wembley, London. As an Assistant Manager of Hospitality, you will support the leadership team in delivering efficient, high‑quality, and cost‑effective hospitality operations across our hospitality spaces, including box operations within the exclusive box environment. You will help ensure each private box delivers a seamless, elevated guest experience—from coordinating service delivery and managing teams to upholding the highest standards of presentation, compliance, and personalised service.
Pay: ÂŁ35,000
What We Offer:
- A generous 33‑day holiday allowance (including bank holidays)
- Favourable pension contributions
- Free meal on event days
- Experience in a dynamic workplace hosting major international sporting events and concerts
What will you do?
- Support hospitality and box operation services using business efficiency tools, strong organisational skills, and available resources to deliver timely, high‑quality service to guests across all private box environments.
- Support the hiring, onboarding, training, scheduling, and development of team members to build a high‑performance culture, ensuring teams working within the box areas are fully prepared to deliver premium service.
- Elevate the guest experience within the box environment, delivering top‑tier, personalised service through clear and positive communication, proactive problem‑solving, and strong relationship‑building with senior leaders, clients, and box holders.
- Monitor finance, payroll, stock movement, and purchasing procedures, ensuring all box‑related operations align with Delaware North processes and contribute to accurate post‑event reporting.
- Ensure all box operations comply with health and safety regulations, food hygiene standards, fire regulations, licensing laws, and trading standards, maintaining Delaware North’s policies and standards of excellence across every premium space.
More About You:
- 2+ years’ operational experience in hospitality environments, with managerial and 5‑6* fine dining experience as beneficial; no degree required
- Skills in customer service, verbal and written communication, self‑motivation, collaborative flexibility, and IT literacy
Assistant Hospitality Manager, Wembley Stadium employer: Delaware North
Contact Detail:
Delaware North Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Hospitality Manager, Wembley Stadium
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at venues like Wembley Stadium. A friendly chat can open doors and give you insider info on job openings.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for hospitality shine through. Share stories about how you've elevated guest experiences in the past—this will make you memorable!
✨Tip Number 3
Be proactive! If you see a job that fits, don’t just apply through the usual channels. Head over to our website and apply directly there—it shows initiative and can help you stand out from the crowd.
✨Tip Number 4
Prepare for the unexpected! In hospitality, things can change quickly. Be ready to discuss how you handle challenges and keep a cool head under pressure during interviews—it's a key skill for the Assistant Hospitality Manager role.
We think you need these skills to ace Assistant Hospitality Manager, Wembley Stadium
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Assistant Hospitality Manager role. Highlight your relevant experience in hospitality and any managerial roles you've held. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about hospitality and how you can elevate the guest experience at Wembley Stadium. Keep it engaging and personal, so we get a sense of who you are.
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Whether it’s improving service efficiency or enhancing guest satisfaction, we love to see how you've made a difference in your previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Delaware North
✨Know Your Hospitality Stuff
Make sure you brush up on your knowledge of hospitality operations, especially in high-pressure environments like Wembley Stadium. Familiarise yourself with the latest trends in guest experience and service delivery to show that you're not just a fit for the role, but also passionate about elevating the guest experience.
✨Showcase Your Team Management Skills
Be ready to discuss your experience in managing teams. Think of specific examples where you've successfully trained or developed team members. Highlight how you foster a high-performance culture and ensure everyone is prepared to deliver top-notch service.
✨Demonstrate Problem-Solving Abilities
Prepare to share instances where you've proactively solved problems in a hospitality setting. Whether it’s dealing with a difficult guest or a last-minute change in plans, showing that you can think on your feet will impress the interviewers.
✨Understand Compliance and Standards
Familiarise yourself with health and safety regulations, food hygiene standards, and other compliance issues relevant to hospitality. Being able to discuss how you’ve ensured adherence to these standards in past roles will demonstrate your commitment to excellence and safety.