Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support hospitality operations and elevate guest experiences at Emirates Stadium.
- Company: Join Delaware North UK, a leader in hospitality with over 100 years of history.
- Benefits: Enjoy 33 days holiday, free meals on event days, and a dynamic work environment.
- Why this job: Be part of an electric atmosphere, creating unforgettable experiences for fans and guests.
- Qualifications: 2+ years in hospitality, strong communication skills, and a passion for customer service.
- Other info: Work at iconic events, from Premier League matches to major concerts.
The predicted salary is between 28000 - 42000 £ per year.
The opportunity Delaware North UK is hiring a full-time Assistant Hospitality Manager to join our team at the iconic Emirates Stadium in Islington, London. When you share our vision and drive the buzz of the stadium, there are always opportunities to thrive. As an Assistant Hospitality Manager, you will be supporting the leadership team, ensuring the delivery of efficient, quality, and cost-effective hospitality operations for guest service excellence.
Here, we make fans with our guests every day, so if you are the motivational and innovative leader we are looking for, ready to confidently communicate and collaborate with dedicated team members, and share your passion for excellent guest experiences, join our valued team in this electric atmosphere. Apply now and kick off your new career with us.
Pay: The expected pay for this role is £35,000.
What we offer: Lofty goals? We have them too. At Delaware North UK, we like a challenge, and talent and hard work are rewarded. Here, you’ll find yourself working at the coolest venues with some of the best team members. We’re looking to create the future of hospitality, so if you’re ready to take the next step, score your next career goal with us and see why Delaware North is your best move yet. As our team member, you’ll receive:
- A generous 33-day holiday allowance (including bank holidays)
- Favourable pension contributions
- Free meal on event days
- Experience in a dynamic workplace hosting major sporting events and concerts, including Arsenal FC in Premier League football, Arsenal Women’s FC in Women’s Super League and cup competitions, music performances from Robbie Williams, and more in 2025, where it will be our best year yet.
What will you do?
- Support hospitality services using business efficiency tools, organisational skills, and resources to deliver timely and quality service to guests.
- Support the hiring, onboarding, training, booking, and development of team members to deliver a culture of high-performance.
- Elevate the guest experience, delivering top-tier service and satisfaction through clear and positive communication, and building strong relationships with senior leaders.
- Monitor finance, payroll, and purchasing procedures to align with Delaware North procedures for accurate post-event reporting.
- Ensure the operation complies with current health and safety, food hygiene, fire regulations, licensing laws, and trading standards, maintaining Delaware North’s policies and standards of excellence.
More about you: 2+ years’ operational experience in hospitality environments, with managerial and 5 - 6* fine dining experience as beneficial; no degree required. Skills in customer service, verbal and written communication, self-motivation, and IT literacy. Knowledge of the Food & Beverage industry, preferably within hospitality and catering environments.
Who we are: Since the Emirates Stadium opened in 2006, Delaware North has provided excellent guest experiences for all hospitality and food services. Seating up to 60,704 guests on Arsenal FC match days, with increased capacity for other events, the Emirates Stadium team has hosted many exciting concerts from Arctic Monkeys, Green Day, and Coldplay, gifting our team members adventures they will never forget. There are plenty of great experiences waiting for you at Emirates Stadium, so if you are fuelled by the buzz of the crowd to create exceptional guest experiences, join our team and apply today.
Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success. Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we’re invested in helping you achieve your career goals. Together, we’re shaping the future of hospitality — come grow with us!
Assistant Hospitality Manager, Emirates Stadium employer: Delaware North
Contact Detail:
Delaware North Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Hospitality Manager, Emirates Stadium
✨Tip Number 1
Familiarise yourself with the Emirates Stadium and its hospitality services. Understanding the venue's unique atmosphere and operations will help you demonstrate your passion for the role during interviews.
✨Tip Number 2
Network with current or former employees of Delaware North UK. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial when discussing your fit for the role.
✨Tip Number 3
Showcase your leadership skills by preparing examples of how you've successfully managed teams in high-pressure environments. This will highlight your ability to thrive in the dynamic setting of a stadium.
✨Tip Number 4
Research the latest trends in hospitality and guest experience. Being knowledgeable about current industry standards will allow you to speak confidently about how you can contribute to enhancing guest satisfaction at the Emirates Stadium.
We think you need these skills to ace Assistant Hospitality Manager, Emirates Stadium
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality management, particularly any roles that involved guest service excellence. Emphasise your operational experience and any managerial roles you've held.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your ability to lead a team. Mention specific examples of how you've elevated guest experiences in previous roles and how you align with Delaware North's vision.
Highlight Relevant Skills: In your application, focus on skills that are crucial for the role, such as customer service, communication, and IT literacy. Provide examples of how you've successfully used these skills in past positions.
Show Enthusiasm for the Role: Express your excitement about the opportunity to work at the Emirates Stadium and contribute to the vibrant atmosphere. Let your personality shine through to demonstrate that you're a good fit for the team.
How to prepare for a job interview at Delaware North
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific examples of how you've created memorable guest experiences in the past, as this role is all about elevating the guest experience.
✨Demonstrate Leadership Skills
As an Assistant Hospitality Manager, you'll be supporting a team. Highlight your leadership experience and how you've motivated and developed team members in previous roles. Be ready to discuss your approach to fostering a high-performance culture.
✨Know the Venue and Its Events
Research the Emirates Stadium and the types of events hosted there. Familiarise yourself with Delaware North's operations and values. This knowledge will show your genuine interest in the role and help you connect your experience to their needs.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and customer service skills. Prepare examples of how you've handled challenging situations in hospitality settings, focusing on your communication and organisational skills.
