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- Tasks: Support hospitality operations and elevate guest experiences at Emirates Stadium.
- Company: Join Delaware North UK, a leader in hospitality at iconic venues.
- Benefits: Enjoy 33 days holiday, pension contributions, and free meals on event days.
- Why this job: Be part of an electric atmosphere while working with top-tier teams and events.
- Qualifications: 2+ years in hospitality; managerial experience preferred but no degree needed.
- Other info: Experience major events like Arsenal matches and concerts at Emirates Stadium.
The predicted salary is between 36000 - 60000 £ per year.
Delaware North UK is hiring a full-time Assistant Hospitality Manager to join our team at the iconic Emirates Stadium in Islington, London. As an Assistant Hospitality Manager, you will be supporting the leadership team, ensuring the delivery of efficient, quality, and cost-effective hospitality operations for guest service excellence.
Here, we make fans with our guests every day, so if you are the motivational and innovative leader we are looking for, ready to confidently communicate and collaborate with dedicated team members, and share your passion for excellent guest experiences, join our valued team in this electric atmosphere.
What's in it for me?
- A generous 33-day holiday allowance (including bank holidays)
- Favourable pension contributions
- Free meal on event days
- Experience in a dynamic workplace hosting major sporting events and concerts
Responsibilities
- Support hospitality services using business efficiency tools, organisational skills, and resources to deliver timely and quality service to guests
- Support the hiring, onboarding, training, booking, and development of team members to deliver a culture of high-performance
- Elevate the guest experience, delivering top-tier service and satisfaction through clear and positive communication, and building strong relationships with senior leaders
- Monitor finance, payroll, and purchasing procedures to align with Delaware North procedures for accurate post-event reporting
- Ensure the operation complies with current health and safety, food hygiene, fire regulations, licensing laws, and trading standards, maintaining Delaware North's policies and standards of excellence
Qualifications
- 2+ years' operational experience in hospitality environments, with managerial and 5 - 6* fine dining experience as beneficial; no degree required
- Skills in customer service, verbal and written communication, self-motivation, and IT literacy
- Knowledge of the Food & Beverage industry, preferably within hospitality and catering environments
Contracted Hours / Guaranteed Hours
48 Hours
Since the Emirates Stadium opened in 2006, Delaware North has provided excellent guest experiences for all hospitality and food services. There are plenty of great experiences waiting for you at Emirates Stadium, so if you are fuelled by the buzz of the crowd to create exceptional guest experiences, join our team and apply today.
Assistant Hospitality Manager, Emirates Stadium employer: Delaware North
Contact Detail:
Delaware North Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Hospitality Manager, Emirates Stadium
✨Tip Number 1
Familiarise yourself with the Emirates Stadium and its hospitality offerings. Understanding the venue's unique atmosphere and the types of events hosted can help you demonstrate your passion for creating exceptional guest experiences during interviews.
✨Tip Number 2
Network with current or former employees of Delaware North UK. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial when discussing your fit for the role.
✨Tip Number 3
Showcase your leadership skills by preparing examples of how you've successfully managed teams in high-pressure environments. Highlighting your ability to motivate and innovate will resonate well with the hiring team.
✨Tip Number 4
Research the latest trends in the hospitality industry, particularly in food and beverage services. Being knowledgeable about current practices can set you apart as a candidate who is proactive and committed to excellence.
We think you need these skills to ace Assistant Hospitality Manager, Emirates Stadium
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and qualifications required for the Assistant Hospitality Manager position. Tailor your application to highlight relevant experience and skills that align with the role.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your operational experience in hospitality, particularly any managerial roles. Highlight specific achievements and skills that demonstrate your ability to elevate guest experiences and manage teams effectively.
Write a Strong Cover Letter: In your cover letter, express your passion for hospitality and your motivation to work at Emirates Stadium. Use specific examples from your past experiences to illustrate how you can contribute to Delaware North's goals and enhance guest satisfaction.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the hospitality industry.
How to prepare for a job interview at Delaware North
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific examples of how you've created memorable guest experiences in the past, as this role is all about elevating the guest experience.
✨Demonstrate Leadership Skills
As an Assistant Hospitality Manager, you'll be supporting a team. Highlight your leadership experience and how you've motivated and developed team members in previous roles. Be ready to discuss your approach to fostering a high-performance culture.
✨Know the Venue and Its Events
Familiarise yourself with the Emirates Stadium and the types of events it hosts. Mention any relevant experiences you have with similar venues or events, and show that you understand the unique challenges and opportunities that come with managing hospitality in such a dynamic environment.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle challenging situations. Prepare examples from your past where you've successfully navigated difficult scenarios, particularly in customer service or team management.
