At a Glance
- Tasks: Support and troubleshoot tech systems at exciting events and daily operations.
- Company: Join Delaware North UK at the iconic Wembley Stadium.
- Benefits: Enjoy 33 days holiday, pension contributions, and a vibrant work environment.
- Other info: Flexible hours required; travel to other stadiums may be needed.
- Why this job: Be part of thrilling events and make a real impact in hospitality tech.
- Qualifications: 3+ years in tech support or relevant degree; POS system experience preferred.
The predicted salary is between 36000 - 36000 £ per year.
The opportunity Delaware North UK is hiring a full-time IT Operations Analyst to join our team at Wembley Stadium in Wembley, London. Working at this buzzing location, the excitement isn’t just on event days. As an IT Analyst, you will be supporting UK venues with hands‑on technical assistance for operations, events, and daily business activities. If you can ensure a high‑quality technology experience and are the problem‑solving IT Operations Analyst we are looking for, join our collaborative team. Apply today to kick off your new career.
Pay
The expected pay for this role is £36,000.
What we offer
Lofty goals? We have them too. At Delaware North UK, we like a challenge, and talent and hard work are rewarded. Here, you’ll find yourself working at the coolest venues with some of the best team members. We’re looking to create the future of hospitality, so if you’re ready to take the next step, score your next career goal with us and see why Delaware North is your best move yet. As our team member, you’ll receive:
- A generous 33-day holiday allowance (including bank holidays)
- Favourable pension contributions
- Experience in a dynamic workplace hosting major international sporting events and concerts
Help us delight the world by applying today.
What will you do?
- Support and administer point of sales systems including users, menus, configuration, reporting, and readiness checks, providing hands‑on support including POS terminals, payment devices, kiosks, and back‑office equipment.
- Prepare, support, and troubleshoot point of sales services for matchdays, event days, and out‑of‑hours operations, providing practical guidance to team members on point of sales processes and support.
- Manage local incidents and service requests with relevant escalation to internal and external teams.
- Support point of sales deployments, upgrades, new openings, closures, seasonal changes, technology refreshes, security, and compliance.
- Produce clear updates on issues, service performance, risks, and improvement actions.
More about you
- 3+ years’ experience in a technical support role, or degree in Information Management, Computer Science, Computer Systems Engineering, Business Administration, Mathematics, or related equivalent.
- 4+ years’ experience supporting POS systems or related venue technology.
- Good knowledge of Windows devices, basic network connectivity, and programming.
- Excellent skills in written and verbal communication, customer service, troubleshooting, and problem‑solving, with the ability to work with diverse stakeholders and manage competing priorities.
Physical requirements
- Availability to work flexibly during bank holidays, evenings, and weekends to support matchday, event, and out‑of‑hours operations.
- Ability to work onsite at Wembley Stadium, as well as occasionally travel to Pride Park Stadium and Stadium of Light.
IT Systems Analyst in Wembley employer: Delaware North at Wembley Stadium
Delaware North at Wembley Stadium is an exceptional employer, offering a dynamic work environment where collaboration and innovation thrive. Employees benefit from a generous holiday allowance, favourable pension contributions, and ample opportunities for professional growth within one of the UK's most iconic venues. Join us to be part of a team that values your expertise and supports your career development in a vibrant setting.
Contact Details:
Delaware North at Wembley Stadium Recruitment Team
