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For Companies At a Glance
- Tasks: Lead a team to deliver exceptional guest experiences at Wembley Stadium.
- Company: Join Delaware North UK, a leader in hospitality at iconic venues.
- Benefits: Enjoy 33 days holiday, free meals on event days, and a dynamic work environment.
- Why this job: Be part of exciting events and shape the future of hospitality with us.
- Qualifications: Degree or 5+ years experience in hospitality management required.
- Other info: Work in a vibrant atmosphere hosting major sporting events and concerts.
The predicted salary is between 39600 - 66000 £ per year.
The opportunity
Delaware North UK is hiring a full-time Senior Hospitality Manager at the iconic Wembley Stadium in Wembley, London. In this electric environment, there is always something different to get excited about. As a Senior Hospitality Manager, you will be managing the catering within hospitality areas, confidently communicating with both guests and collaborative teams to deliver first-class guest experiences. If you are the positive, personable, and self-motivated leader we are looking for, take a shot at your new job with us. Kick off your best career move yet, and apply to join our valued team in this fantastic atmosphere.
Pay
The expected pay for this role is £55,000pa
What we offer
Lofty goals? We have them too. At Delaware North UK, we like a challenge, and talent and hard work are rewarded. Here, you’ll find yourself working at the coolest venues with some of the best team members. We’re looking to create the future of hospitality, so if you’re ready to take the next step, score your next career goal with us and see why Delaware North is your best move yet. As our team member, you’ll receive:
- A generous 33-day holiday allowance (including bank holidays)
- Favourable pension contributions
- Free meal on event days
- Experience in a dynamic workplace hosting major international sporting events and concerts, including England’s National Football teams, Cup Football competitions, Linkin Park, Dua Lipa, multiple nights of both Oasis, and Coldplay, and so much more in 2025
Help us delight the world by applying today.
What will you do?
- Lead a dedicated team of hospitality managers and supervisors, supporting training and development of team members, and demonstrating exceptional guest service
- Plan and support hospitality services at Wembley Stadium with strong organisational skills and resources, ensuring guest focus in all decisions
- Collaborate with the meetings and events sales team in new business opportunities, as well as build strong relationships with senior leaders and provide administrative assistance as needed
- Follow all finance, payroll, and purchasing company procedures, and produce accurate post-event reporting
- Ensure the operation complies with current health and safety, food hygiene, fire regulations, licensing laws, and trading standards, maintaining Delaware North’s policies and standards of excellence
More about you
- Degree in related field or 5+ years’ experience, with 1+ years’ management experience
- IT literate including Microsoft Office
- Operational experience in a similar setting, with 3 years’ experience in a similar role and 5-6* fine dining environment is beneficial
- Operational experience in all service methodology of food beverage delivery – restaurant, fine dining, banquet, buffet, small plate is essential
- Qualifications and knowledge of management or the Food Beverage industry within hospitality and catering is beneficial – Personal Alcohol License Inclusivity in Wine WSET are beneficial
Source: Hospitality Online
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Senior Hospitality Manager employer: Delaware North at Wembley Stadium
Contact Detail:
Delaware North at Wembley Stadium Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Hospitality Manager
✨Tip Number 1
Familiarise yourself with Wembley Stadium and its unique hospitality offerings. Understanding the venue's atmosphere and the types of events hosted can help you tailor your approach during interviews and discussions.
✨Tip Number 2
Network with current or former employees of Delaware North UK. Engaging with them can provide valuable insights into the company culture and expectations, which can be a great advantage when you're in the interview process.
✨Tip Number 3
Showcase your leadership skills by preparing examples of how you've successfully managed teams in high-pressure environments. Highlighting your ability to maintain exceptional guest service under stress will resonate well with the hiring team.
✨Tip Number 4
Stay updated on the latest trends in the hospitality industry, especially in catering and event management. Being knowledgeable about current best practices can set you apart as a candidate who is proactive and passionate about the field.
We think you need these skills to ace Senior Hospitality Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality management, particularly in high-pressure environments like Wembley Stadium. Emphasise your leadership skills and any specific achievements in previous roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the role. Mention your experience with team training and development, as well as your ability to deliver exceptional guest experiences.
Highlight Relevant Experience: In your application, focus on your operational experience in food and beverage delivery. Detail your familiarity with fine dining and various service methodologies, as these are crucial for the Senior Hospitality Manager position.
Showcase Your Soft Skills: Delaware North UK is looking for a positive and personable leader. Use your application to demonstrate your communication skills and ability to build strong relationships with both guests and team members.
How to prepare for a job interview at Delaware North at Wembley Stadium
✨Showcase Your Leadership Skills
As a Senior Hospitality Manager, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've successfully managed teams in the past. Highlight any training or development initiatives you've implemented.
✨Demonstrate Your Guest Service Focus
Delaware North UK values exceptional guest experiences. Share specific instances where you went above and beyond to ensure guest satisfaction. This will show that you understand the importance of customer service in hospitality.
✨Know the Venue and Its Events
Familiarise yourself with Wembley Stadium and the types of events it hosts. Mention any relevant experience you have with similar venues or events, as this will demonstrate your enthusiasm and preparedness for the role.
✨Prepare for Operational Questions
Expect questions about operational procedures, health and safety regulations, and food hygiene standards. Brush up on these topics and be ready to discuss how you ensure compliance in your previous roles.
