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- Tasks: Support hospitality operations and elevate guest experiences at Wembley Stadium.
- Company: Join Delaware North UK, a leader in hospitality at iconic venues.
- Benefits: Enjoy 33 days holiday, free meals on event days, and a great pension scheme.
- Other info: Dynamic environment with opportunities to grow in the hospitality industry.
- Why this job: Be part of exciting events and make a real impact on guest satisfaction.
- Qualifications: 2+ years in hospitality with strong customer service and communication skills.
The predicted salary is between 35000 - 35000 ÂŁ per year.
The opportunity Delaware North UK is hiring a full-time Assistant Hospitality Manager to join our fantastic team at Wembley Stadium in Wembley, London. When you share our vision and help drive the buzz of the stadium, there are always opportunities to thrive.
As an Assistant Manager of Hospitality, you will support the leadership team in delivering efficient, high-quality, and cost-effective hospitality operations across our hospitality spaces, including box operations within the exclusive box environment. You will help ensure each private box delivers a seamless, elevated guest experience—from coordinating service delivery and managing teams, to upholding the highest standards of presentation, compliance, and personalised service.
There is never a dull moment under the arch, so if you are the motivational and innovative leader we are looking for—ready to confidently communicate and collaborate with dedicated team members—apply now and join our valued team. Share your passion for excellent guest experiences in this electric atmosphere and kick off your new career with us.
Pay
The expected pay for this role is ÂŁ35,000.
What we offer
- A generous 33-day holiday allowance (including bank holidays)
- Favourable pension contributions
- Free meal on event days
- Experience in a dynamic workplace hosting major international sporting events and concerts
Help us delight the world by applying today.
What will you do?
- Support hospitality and box operation services using business efficiency tools, strong organisational skills, and available resources to deliver timely, high‑quality service to guests across all private box environments.
- Support the hiring, onboarding, training, scheduling, and development of team members to build a high‑performance culture, ensuring teams working within the box areas are fully prepared to deliver premium service.
- Elevate the guest experience within the box environment, delivering top‑tier, personalised service through clear and positive communication, proactive problem‑solving, and strong relationship‑building with senior leaders, clients, and box holders.
- Monitor finance, payroll, stock movement, and purchasing procedures, ensuring all box‑related operations align with Delaware North processes and contribute to accurate post‑event reporting.
- Ensure all box operations comply with health and safety regulations, food hygiene standards, fire regulations, licensing laws, and trading standards, maintaining Delaware North’s policies and standards of excellence across every premium space.
More about you
- 2+ years’ operational experience in hospitality environments, with managerial and 5 – 6* fine dining experience as beneficial; no degree required
- Skills in customer service, verbal and written communication, self-motivation, collaborative flexibility, and IT literacy
Assistant Hospitality Manager employer: Delaware North at Wembley Stadium
Contact Detail:
Delaware North at Wembley Stadium Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Hospitality Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have experience at venues like Wembley. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show up and shine! Attend industry events or job fairs where Delaware North might be present. It’s a great chance to meet the team face-to-face and make a lasting impression—don’t forget to bring your best self!
✨Tip Number 3
Prepare for the interview by knowing your stuff! Research Delaware North’s values and recent events they’ve hosted. This will help you demonstrate your passion for delivering top-notch guest experiences and show that you’re ready to hit the ground running.
✨Tip Number 4
Apply through our website! It’s the quickest way to get your application in front of the right people. Plus, it shows you’re serious about joining our team and ready to contribute to the buzz at Wembley Stadium.
We think you need these skills to ace Assistant Hospitality Manager
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for hospitality shine through! Share specific experiences where you’ve gone above and beyond to create memorable guest experiences. We want to see that you’re not just looking for a job, but that you genuinely care about making every moment special for our guests.
Tailor Your Application: Make sure to customise your application to match the Assistant Hospitality Manager role. Highlight relevant skills and experiences that align with what we’re looking for, like team management and service delivery. This shows us that you’ve done your homework and are serious about joining our team!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate well-structured applications that make it easy for us to see your qualifications and enthusiasm at a glance. Remember, first impressions count!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows that you’re tech-savvy and know how to navigate the modern job market. We can’t wait to hear from you!
How to prepare for a job interview at Delaware North at Wembley Stadium
✨Know Your Hospitality Stuff
Brush up on your knowledge of hospitality operations, especially in high-pressure environments like Wembley Stadium. Be ready to discuss your previous experiences and how they relate to the role of Assistant Hospitality Manager.
✨Showcase Your Leadership Skills
Prepare examples that highlight your ability to lead and motivate a team. Think about times when you’ve successfully managed staff or improved service delivery, as this will resonate well with the interviewers.
✨Emphasise Guest Experience
Delaware North UK is all about delivering top-notch guest experiences. Be prepared to share your thoughts on what makes a great guest experience and how you would elevate it in a private box setting.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to hospitality challenges. Practice your problem-solving skills and think about how you would handle issues like staffing shortages or guest complaints.