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For Companies At a Glance
- Tasks: Lead teams to deliver exceptional guest experiences at exciting events and conferences.
- Company: Join Delaware North UK, a leader in hospitality at iconic venues like London Stadium.
- Benefits: Enjoy competitive pay, flexible hours, free meals on event days, and dynamic work experiences.
- Why this job: Be part of an exciting year with major events and concerts, enhancing your career in hospitality.
- Qualifications: 1-2 years of hospitality experience; no degree needed, just passion and leadership skills.
- Other info: Work in a vibrant environment with opportunities to grow and shine in the hospitality industry.
The opportunity
Delaware North UK is hiring a casual Hospitality Manager to join our team at the fantastic London Stadium, in Stratford, East London. Do you want to manage exciting event day hospitality and non-event day conferences at the ultimate premium lounge? As a Manager in Hospitality, you will be driving the team to provide exceptional leadership, managing team members to deliver great guest experiences through first-class customer service across our range of quality offerings, including panoramic views in BM6, one of our 9 premium suites, 16 boxes, and premium bars, covering a range of services for over 3,000 guests. With a fantastic 2025 underway and eager preparation to kick off our next footballing season, we cannot wait for our valued team to elevate more exciting atmospheres. So, are you the Hospitality Manager we are looking for, ready to share your operational passion, strong leadership, and team guidance skills? Apply now to join us at the heart of East London sports and entertainment.
Pay
The expected pay for this role is £25.90 / hour
What we offer
At Delaware North UK, you’ll find yourself working at the coolest venues with some of the best team members. Here, talent and hard work are rewarded, so although this might not be your only job, it may be your best. We’re looking to create the future of hospitality, so if you’re ready to take the next step, shoot and score your future career with us and see why Delaware North is your best move yet. As our team member, you’ll receive:
- Competitive weekly pay
- Flexible hours, choosing part-time shifts including evenings and weekends that suit your lifestyle
- Free meal on event days
- Experience in a dynamic workplace with our most exciting year ahead hosting major sporting events and concerts in 2025, where it will be our biggest year yet, including West Ham United in Premier League football, UK Athletics Meet, Sam Fender, East London musical icons Iron Maiden taking the stage, and more!
Help us delight the world by applying today.
What will you do?
- Proactively lead teams, establishing a hands-on approach to the operation
- Guide and direct team members, developing a strong frontline, and promoting customer service excellence and efficiencies
- Elevate the guest experience, supporting team members to deliver top-tier service and satisfaction
- Effectively manage operational excellence, including inventory, staffing, and performance metrics
- Ensure the operation complies with current health and safety, food hygiene, fire regulations, licensing laws, and trading standards, maintaining Delaware North’s policies and standards of excellence
More about you
- 1 – 2 years’ experience in a related hospitality role; no degree required
- Experience supervising and leading small and large-scale hospitality teams
- Knowledge of the Food Beverage industry, preferably within hospitality and catering environments
Source: Hospitality Online
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Hospitality Manager employer: Delaware North at London Stadium - Queen Elizabeth Olympic Park
Contact Detail:
Delaware North at London Stadium - Queen Elizabeth Olympic Park Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality Manager
✨Tip Number 1
Familiarise yourself with the specific events and services offered at the London Stadium. Understanding the venue's unique offerings will help you demonstrate your enthusiasm and knowledge during any discussions or interviews.
✨Tip Number 2
Network with current or former employees of Delaware North UK, especially those in hospitality roles. They can provide valuable insights into the company culture and expectations, which can be beneficial when preparing for your application.
✨Tip Number 3
Showcase your leadership skills by sharing specific examples from your past experiences where you successfully managed a team or improved customer service. This will highlight your suitability for the Hospitality Manager role.
✨Tip Number 4
Stay updated on the latest trends in the hospitality industry, particularly in event management and customer service. Being knowledgeable about current best practices will set you apart as a candidate who is proactive and passionate about the field.
We think you need these skills to ace Hospitality Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality management. Focus on your leadership skills, customer service excellence, and any specific achievements in previous roles that align with the responsibilities outlined in the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your operational expertise. Mention specific examples of how you've successfully managed teams and enhanced guest experiences in past positions.
Highlight Relevant Experience: In your application, emphasise your 1-2 years of experience in hospitality roles. Detail your supervisory experience and any knowledge you have of the food and beverage industry, as this is crucial for the role.
Show Enthusiasm for the Role: Convey your excitement about the opportunity to work at the London Stadium and be part of major events in 2025. Let them know why you are passionate about creating exceptional guest experiences and how you can contribute to their team.
How to prepare for a job interview at Delaware North at London Stadium - Queen Elizabeth Olympic Park
✨Showcase Your Leadership Skills
As a Hospitality Manager, strong leadership is key. Be prepared to share specific examples of how you've successfully led teams in the past, particularly in high-pressure environments. Highlight your ability to motivate and guide team members to deliver exceptional customer service.
✨Demonstrate Your Customer Service Passion
Delaware North UK values top-tier guest experiences. During the interview, discuss your approach to customer service and how you ensure that guests leave with a positive impression. Use anecdotes that illustrate your commitment to exceeding guest expectations.
✨Familiarise Yourself with the Venue
Research the London Stadium and its hospitality offerings before the interview. Understanding the venue's layout, services, and upcoming events will show your genuine interest in the role and help you discuss how you can contribute to enhancing the guest experience.
✨Prepare for Operational Questions
Expect questions about managing operations, such as inventory control and compliance with health and safety regulations. Brush up on relevant policies and be ready to explain how you would ensure operational excellence in a busy hospitality environment.
