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For Companies At a Glance
- Tasks: Lead dynamic teams to ensure top-notch guest service and manage concessions operations.
- Company: Join Delaware North UK, a leader in hospitality at iconic venues like London Stadium.
- Benefits: Enjoy 33 days of holiday, pension contributions, and exciting events in 2025.
- Why this job: Be part of a vibrant team shaping the future of hospitality in an electrifying environment.
- Qualifications: 3+ years of experience, including 2+ years in a managerial role in hospitality.
- Other info: Opportunity to work at major sporting events and concerts, enhancing your career journey.
The predicted salary is between 36000 - 60000 £ per year.
The opportunity
Delaware North UK is hiring a full-time Concessions Manager at London Stadium in Stratford, East London. In this electric environment, there are always chances to thrive; you will be driving successful concessions operations, ensuring exceptional guest service through effective and passionate leadership across dynamic and diverse teams, as well as managing cost lines and collaborating with Head of Concessions on financial planning. If you are the quick-thinking, strong, and composed leader we are looking for, ready to share our vision for operational excellence and lead teams in this incredible setting, take a shot at your career with us. Join our valued team at this extraordinary venue.
Pay
The expected pay for this role is Competitive
What we offer
Lofty goals? We have them too. At Delaware North UK, we like a challenge, and talent and hard work are rewarded. Here, you’ll find yourself working at the coolest venues with some of the best team members. We’re looking to create the future of hospitality, so if you’re ready to take the next step, score your next career goal with us and see why Delaware North is your best move yet. As our team member, you’ll receive:
- A generous 33-day holiday allowance (including bank holidays)
- Favourable pension contributions
- Experience in a dynamic workplace with our most exciting year ahead hosting major sporting events and concerts in 2025, including West Ham United in Premier League football, UK Athletics, Sam Fender, East London musical icons Iron Maiden, and more!
Help us delight the world by applying today.
What will you do?
- Collaborate with the Head of Concessions, culinary, and concessions teams to ensure effective operations, financial planning, and achievement of budgeted targets, while tracking event sales to support future planning and improve performance
- Manage and analyse event sales, stock, labour, wastage, and stock-to-cash to improve future event planning and profitability
- Create and implement action plans to improve guest experience and business performance
- Build strong relationships with senior business leaders and provide administrative assistance when needed, including proactively supporting recruitment, onboarding, and team member training, ensuring a high-performance culture focused on guest service excellence
- Ensure the operation complies with current health and safety, food hygiene, fire regulations, licensing laws, and trading standards, maintaining Delaware North’s policies and standards of excellence
More about you
- 3+ years’ experience, including 2+ years’ of managerial experience
- Experience managing, guiding, and leading large teams within a high-volume, fast-paced catering or hospitality environment
- Knowledge of the Food Beverage industry, preferably within a hospitality or catering environment
Source: Hospitality Online
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Concessions Manager employer: Delaware North at London Stadium - Queen Elizabeth Olympic Park
Contact Detail:
Delaware North at London Stadium - Queen Elizabeth Olympic Park Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concessions Manager
✨Tip Number 1
Familiarise yourself with the specific challenges and opportunities of managing concessions in a high-volume environment like London Stadium. Understanding the unique aspects of this venue will help you demonstrate your readiness to tackle the role effectively.
✨Tip Number 2
Network with professionals in the hospitality and catering industry, especially those who have experience in large venues. Building connections can provide valuable insights and potentially lead to referrals for the Concessions Manager position.
✨Tip Number 3
Showcase your leadership skills by discussing past experiences where you successfully managed teams in fast-paced settings. Highlighting your ability to inspire and guide diverse teams will resonate well with the hiring managers.
✨Tip Number 4
Stay updated on current trends in the food and beverage industry, particularly those relevant to large events. Being knowledgeable about innovations and best practices will demonstrate your commitment to operational excellence and guest satisfaction.
We think you need these skills to ace Concessions Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in concessions management, particularly in high-volume environments. Emphasise your leadership skills and any achievements that demonstrate your ability to drive operational excellence.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the hospitality industry and your understanding of Delaware North UK's vision. Mention specific examples of how you've successfully managed teams and improved guest experiences in previous roles.
Highlight Relevant Experience: In your application, focus on your 3+ years of experience in the food and beverage industry, especially your managerial roles. Discuss your familiarity with financial planning and how you've contributed to achieving budgeted targets in past positions.
Showcase Your Leadership Style: Describe your leadership approach in your application. Provide examples of how you've built strong relationships with team members and senior leaders, and how you've fostered a high-performance culture focused on guest service excellence.
How to prepare for a job interview at Delaware North at London Stadium - Queen Elizabeth Olympic Park
✨Showcase Your Leadership Skills
As a Concessions Manager, you'll need to demonstrate your ability to lead diverse teams effectively. Prepare examples from your past experiences where you successfully managed a team, resolved conflicts, or improved team performance.
✨Understand Financial Planning
Familiarise yourself with financial planning and budget management in the concessions context. Be ready to discuss how you've previously managed costs, analysed sales data, and contributed to profitability in a high-volume environment.
✨Emphasise Guest Experience
Delaware North UK values exceptional guest service. Think of specific instances where you enhanced guest experiences or implemented changes that led to positive feedback. This will show your commitment to operational excellence.
✨Know the Industry Standards
Brush up on health and safety regulations, food hygiene standards, and licensing laws relevant to the hospitality industry. Being knowledgeable about these areas will demonstrate your readiness to ensure compliance and uphold the company's standards.
