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- Tasks: Lead service management and collaborate with sales to enhance customer success.
- Company: Join Delaware, a forward-thinking company focused on delivering exceptional SAP services.
- Benefits: Enjoy a permanent role with opportunities for growth and development in a supportive environment.
- Why this job: Be part of a dynamic team that values customer satisfaction and fosters strong relationships.
- Qualifications: Experience in SAP consulting and strong leadership skills are essential.
- Other info: We're committed to diversity and inclusion, encouraging all voices to be heard.
The predicted salary is between 36000 - 60000 £ per year.
As our SAP AMS Customer Success Manager, your role will be a mix of leadership for existing service management functions and collaboration with the operations and sales organisations. You will support strategic presales bids and create additional sales opportunities in existing accounts and work with the Operations Manager to ensure a consistent high quality service. All Service Delivery Managers will report into this position, which will report to the Services Director. You will be responsible for ensuring the health and growth of SAP AMS accounts and help mitigate any customer escalations.
Key responsibilities of the role:
- Developing relationships with key stakeholders of strategic accounts, and mentoring the Service Management team to develop strong relationships with customer service owners.
- Identifying and mitigating potential risks to customer success early.
- Ensure customer satisfaction by addressing issues through to quick resolution.
- Ensure customer retention, renewal and identifying opportunities for upsell and cross-sell.
- Ensure customers receive maximum value from the service and therefore maximum satisfaction.
- Work with the Delaware Delivery Organisation (sales, implementation, technical) to provide seamless transition from project to support.
- Work with the Delaware Service Operations organisation to ensure service quality and address areas of service improvement.
- Work with the AMS Sales organisation to support customer proposals for strategic clients.
Come have a chat with us and tell us all about your skills, talents and previous experience. Are you keen to help us grow our Managed Service team?
SAP AMS Customer Success Manager - Permanent employer: Delaware Digital
Contact Detail:
Delaware Digital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SAP AMS Customer Success Manager - Permanent
✨Tip Number 1
Familiarise yourself with SAP's latest offerings and updates. Being knowledgeable about the current trends and features in SAP AMS will not only boost your confidence but also impress the interviewers with your commitment to staying informed.
✨Tip Number 2
Network with current or former employees of StudySmarter or similar companies. Engaging with them can provide you with insider insights into the company culture and expectations, which can be invaluable during your discussions.
✨Tip Number 3
Prepare specific examples from your past experience that demonstrate your ability to manage customer relationships and resolve issues effectively. Tailoring your stories to align with the responsibilities of the role will showcase your suitability.
✨Tip Number 4
Research the key stakeholders and decision-makers within the company. Understanding their roles and how they contribute to the organisation can help you tailor your approach and show that you're proactive and engaged.
We think you need these skills to ace SAP AMS Customer Success Manager - Permanent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in SAP and service management. Focus on leadership roles, customer success achievements, and any specific projects that demonstrate your ability to manage accounts effectively.
Craft a Compelling Cover Letter: In your cover letter, emphasise your understanding of the role and how your skills align with the responsibilities outlined. Mention your experience in developing relationships with stakeholders and your approach to ensuring customer satisfaction.
Showcase Relevant Skills: Highlight key skills such as risk management, customer retention strategies, and your ability to work collaboratively with sales and operations teams. Use specific examples to illustrate how you've successfully applied these skills in previous roles.
Prepare for Potential Questions: Anticipate questions related to customer success management and service delivery. Be ready to discuss how you would handle customer escalations and ensure high-quality service delivery in your application or during an interview.
How to prepare for a job interview at Delaware Digital
✨Showcase Your Leadership Skills
As a Customer Success Manager, you'll be leading service management functions. Be prepared to discuss your leadership experience and how you've successfully managed teams in the past. Highlight specific examples where you mentored others or improved team performance.
✨Demonstrate Relationship-Building Abilities
This role requires developing strong relationships with key stakeholders. Share examples of how you've built and maintained relationships in previous roles, especially with customers or clients. Emphasise your communication skills and ability to understand customer needs.
✨Prepare for Problem-Solving Scenarios
You’ll need to identify and mitigate risks to customer success. Think of situations where you've resolved issues quickly and effectively. Be ready to discuss your approach to problem-solving and how you ensure customer satisfaction.
✨Understand the SAP Ecosystem
Familiarise yourself with SAP services and how they integrate into customer operations. Being knowledgeable about the SAP ecosystem will help you answer questions confidently and demonstrate your commitment to providing maximum value to customers.
