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- Tasks: Join a dynamic team to service and support innovative milking systems.
- Company: DeLaval is a global leader in sustainable dairy solutions.
- Benefits: Enjoy 20 days vacation, a company vehicle, and wellness programmes.
- Why this job: Be part of a mission-driven company focused on sustainability and innovation.
- Qualifications: Experience in agricultural service work and strong communication skills are essential.
- Other info: Full training provided; travel opportunities for training and support.
The predicted salary is between 30000 - 42000 £ per year.
Do you want to work in a global company where you can contribute to a more sustainable food production? DeLaval is a leading developer, manufacturer and supplier of solutions for dairy farmers around the world. As a company built on innovation, we constantly work to find ways of helping our customers do more with less.
You will be working alongside and in unison with our small experienced team while reporting directly to the AfterMarket and Service District Manager.
Purpose of role and key responsibilities:You will be part of a small team and your main objective will be to service and support DeLaval voluntary milking systems to the highest standard. As part of this role you will also be expected to support the district sales managers following up enquiries and spending time with prospective as well as existing customers. You will be self-motivated and responsible for organising & prioritising your workload with a willingness to travel for training. There may also be the possibility of travel amongst other areas to support colleagues and dealers where necessary. There will be a huge focus on quality and customer service as well as the other responsibilities, duties and benefits that come hand in hand with representing a global market leader.
Desired experience and knowledge:- Experience of service work within the agricultural industry
- Interest/experience in robotic milking systems
- Proven record of outstanding customer relations
- Fluent in English with good communication skills at all levels, demonstrating excellent verbal, written and IT skills
- Technical and mechanical knowledge
- Interest in animal husbandry and milk production is an advantage
Full training and support will be provided for the right candidate.
To be successful in this role a service technician at DeLaval:- Is solutions focused
- Is flexible with ability to plan, prioritise and improvise according to demand
- Is self-starting and independent
- Takes a personal responsibility to deliver what has been agreed
- Makes informed decisions when changes are deemed necessary
- Can identify and react to customer needs
- Is a cross functional team member with good cooperation and communication skills
- Is confident and commercially aware
- Helps colleagues in the best interests of the customer
- Initiates activities and achieves results
- Builds trust through their knowledge and skills
Our core values Passion, People, Professionals and Partnerships connect individuals across entities and geographies. Success is far more than knowledge – it is strongly related to behaviours. At DeLaval we are all guided by our three behaviours, Setting Direction, Make things happen and One DeLaval.
We offer you a workplace like no other, where state-of-the-art technology goes hand in hand with animal welfare. In addition, we offer:
- Incentive program
- 20 days vacation plus bank holidays increasing based on service
- Company vehicle
- Company credit card
- Employee Assistance Programme and Wellbeing Awareness (EAP)
- Company Pension Scheme
- Life Cover
- Income Protection
Service Technician Lancashire, North of England employer: DeLaval
Contact Detail:
DeLaval Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Technician Lancashire, North of England
✨Tip Number 1
Familiarise yourself with DeLaval's products, especially their voluntary milking systems. Understanding the technology and how it benefits dairy farmers will help you engage more effectively during interviews and discussions.
✨Tip Number 2
Network with current or former employees of DeLaval to gain insights into the company culture and expectations for the Service Technician role. This can provide you with valuable information that may not be available in the job description.
✨Tip Number 3
Prepare to discuss your experience in customer relations and service work within the agricultural industry. Be ready to share specific examples of how you've successfully addressed customer needs in the past.
✨Tip Number 4
Demonstrate your flexibility and problem-solving skills by preparing scenarios where you've had to adapt quickly to changing demands. This aligns with DeLaval's focus on solutions and customer service.
We think you need these skills to ace Service Technician Lancashire, North of England
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and desired experience. Tailor your application to highlight how your skills and experiences align with the requirements of the Service Technician position.
Highlight Relevant Experience: Emphasise any previous service work within the agricultural industry, particularly with robotic milking systems. Provide specific examples of your outstanding customer relations and technical knowledge in your CV and cover letter.
Showcase Communication Skills: Since the role requires good communication skills, ensure your application reflects your ability to communicate effectively at all levels. Use clear and concise language in your CV and cover letter, and consider including examples of successful teamwork or customer interactions.
Personalise Your Application: Address your application to the hiring manager if possible, and express your enthusiasm for working at DeLaval. Mention how you resonate with their core values and vision for sustainable food production, which can set you apart from other candidates.
How to prepare for a job interview at DeLaval
✨Show Your Technical Knowledge
Make sure to highlight your technical and mechanical knowledge during the interview. Be prepared to discuss any relevant experience you have with robotic milking systems or service work in the agricultural industry, as this will demonstrate your suitability for the role.
✨Demonstrate Customer Service Skills
Since the role involves supporting customers, it's crucial to showcase your proven record of outstanding customer relations. Share specific examples of how you've successfully handled customer inquiries or resolved issues in the past.
✨Emphasise Flexibility and Problem-Solving
The job requires a flexible approach to planning and prioritising tasks. Be ready to discuss situations where you've had to improvise or adapt to changing demands, showing that you're solutions-focused and can think on your feet.
✨Communicate Effectively
Fluency in English and good communication skills are essential. Practice articulating your thoughts clearly and confidently, both verbally and in writing. This will help you convey your ideas effectively and demonstrate your ability to work well within a team.
