Director of Rooms in London

We are seeking an exceptional Director of Rooms to join the pre-opening team of Delano London. Reporting to the General Manager, you'll be responsible for the overall management of our front office, maintenance and housekeeping teams to ultimately ensure our guests are having a great and unique experience with us.

Set to open its doors in 2026, Delano London will fuse historic charm with contemporary luxury, reflecting a reimagined experience that pays homage to the original visionary concept. The 67-key luxury retreat will blend soft minimalist design, generous living spaces and park views creating a distinctive lifestyle destination where design, dining, nightlife and wellbeing seamlessly converge.

What you’ll do…

• Take overall responsibility for the management of the housekeeping, maintenance and front office teams, ensuring guests are well cared for and guest expectations are exceeded.
• Ensure that all hotel standard operating procedures are trained and adhered to.
• Own the rooms P&L contributing to annual budget planning and ensuring expenses are kept in line.
• Own all quality evaluation processes and strive to improve all qualitative metrics.
• Take ownership of problem solving and ensure guest satisfaction levels are the highest possible.
• Pro-actively identify opportunities to improve and enhance processes and procedures across housekeeping, maintenance, and front office.
• Responsible for the accurate completion of all people documentation including payroll, recruitment, disciplinary and grievance and appraisal documentation.
• Coach and develop the team, ensuring that they are well motivated and informed.
• Set stretching yet realistic objectives for the team, monitoring these and providing regular feedback.
• Be ultimately accountable for delivering projects that involve housekeeping, maintenance and front office teams.
• Pro-actively project manage any changes in policies and procedures for housekeeping, maintenance and front office.
• Achieve and maintain the highest possible levels of customer service to both external and internal customers, forging long-term relationships with suppliers and contractors.
• Ensure all health and safety procedures and policies are adhered to at all times.
• Be a member of the hotel crisis and fire teams and to be fully conversant in all related procedures.

What we’re looking for…

• You are an experienced Head of or Director of Rooms and have prior experience in a similar role.
• A natural at leading and managing others, you lead by example and create an environment where your team can be their best self.
• A balance between a methodical, process and results driven approach and flexibility and creativity when it comes to juggling multiple priorities, meeting deadlines and finding solutions.
• You are comfortable with the strategic as well as day to day detail.
• You are an excellent relationship builder, confident in working with other teams, leaders and ownership; you’re passionate about what we can achieve together.
• Culturally aware and globally minded, able to inspire teams in diverse, international environments.

What’s in it for you…

• The opportunity to launch a visionary hospitality brand in London and have a real impact on its success.
• Join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand.
• The chance to challenge the norm and work in an environment that is both creative and rewarding.
• Become part of a team that’s very passionate about creating great hospitality experiences and building a portfolio of brands.
• A competitive package and plenty of opportunity for development.