At a Glance
- Tasks: Enhance workshop efficiency and profitability across automotive retailers in the UK.
- Company: Join DEKRA Automotive Ltd, a leader in automotive consultancy.
- Benefits: Competitive salary, travel expenses covered, and opportunities for professional growth.
- Other info: Home-based role with frequent travel across the Midlands to South England.
- Why this job: Make a real impact on workshop operations while travelling and meeting new people.
- Qualifications: Experience in automotive aftersales and strong communication skills required.
The predicted salary is between 40000 - 50000 £ per year.
DEKRA Automotive Ltd is recruiting an experienced Aftersales Specialist Consultant to deliver a workshop efficiency improvement programme across an automotive NSC Retailer network. The role focuses on improving workshop profitability by strengthening resource utilisation, operational efficiency and service activity, with clear, measurable outcomes.
You will be one of two consultants covering the UK, with your delivery footprint focused on the Midlands to the South of England.
What you will be doing:
- Work directly with Retailer leadership and aftersales teams to diagnose performance, agree improvement actions, and support delivery.
- Complete a structured Retailer diagnostic using defined questions and evidence gathering.
- Produce clear diagnostic summaries and an evidence-based gap analysis for management review.
- Agree priority actions with Retailer leadership and build practical, Retailer-specific action plans.
- Support operational improvements across booking, workshop control, preparation, and customer handover/collection processes.
- Provide targeted support to Retailers, adapting the support path based on diagnostic findings.
- Track progress against agreed measures and provide structured updates after each session, including escalation where performance drops or actions stall.
What we are looking for (essential):
- Strong experience in automotive aftersales / workshop operations within a Retailer environment (or equivalent network role).
- Proven ability to use performance data and operational insight to deliver improvement in workshop results (efficiency, utilisation, productivity, workflow control).
- Confident communicator who can influence at all levels (including Aftersales Managers, Workshop Controllers and Senior Leadership).
- Strong written communication and report quality, including clear session summaries and progress updates.
- Comfortable working independently and managing a travel-heavy role across a defined region.
- Experience supporting service marketing activity (planning, budgeting, activation and review).
- Understanding of booking-centre / call-centre processes and how they impact appointment conversion and workshop loading.
How success will be measured:
- Deliver measurable improvement against programme measures such as workshop efficiency measures (utilisation, productivity, efficiency using agreed definitions).
- Diagnostic/workflow measures (lead time, first-time-fix, rework).
- Booking and Vehicle Health Check funnel performance where applicable.
- A strong focus on return on investment for both the programme and participating Retailers is essential.
DEKRA Automotive Ltd offers a competitive package. Benefits and expenses policy details (including travel and overnight expenses) will be shared as part of the recruitment process.
How to apply:
Please submit your CV highlighting your Aftersales experience and examples of measurable improvement you have delivered (include figures where possible).
Aftersales Specialist Consultant - Workshop Efficiency in Oxford employer: DEKRA
DEKRA Automotive Ltd is an exceptional employer, offering a dynamic work culture that prioritises employee growth and development. As an Aftersales Specialist Consultant, you will enjoy the flexibility of a home-based role while travelling across the Midlands to South England, allowing for diverse experiences and networking opportunities within the automotive industry. With a competitive benefits package and a focus on measurable outcomes, DEKRA empowers its employees to make a significant impact on workshop efficiency and profitability.
StudySmarter Expert Advice🤫
We think this is how you could land Aftersales Specialist Consultant - Workshop Efficiency in Oxford
✨Tip Number 1
Network like a pro! Get out there and connect with people in the automotive industry. Attend events, join online forums, and don’t be shy about reaching out to potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching DEKRA Automotive Ltd and their workshop efficiency programmes. Understand their goals and challenges so you can showcase how your experience aligns with their needs. Tailor your responses to highlight your ability to improve workshop profitability and operational efficiency.
✨Tip Number 3
Practice your communication skills! As an Aftersales Specialist Consultant, you'll need to influence various stakeholders. Role-play common interview scenarios with a friend or use our StudySmarter tools to refine your pitch and ensure you come across as confident and knowledgeable.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and ready to make a difference in workshop efficiency across the UK.
We think you need these skills to ace Aftersales Specialist Consultant - Workshop Efficiency in Oxford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Aftersales Specialist Consultant role. Highlight your experience in automotive aftersales and any measurable improvements you've delivered. Use specific figures to back up your achievements – we love numbers!
Showcase Your Communication Skills:Since strong written communication is key for this role, ensure your CV and cover letter are clear and concise. We want to see how you can influence at all levels, so don’t shy away from showcasing your ability to communicate effectively.
Highlight Relevant Experience:Focus on your experience with workshop operations and performance data. We’re looking for someone who can demonstrate a solid understanding of how these elements contribute to workshop efficiency, so make sure to include relevant examples.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at DEKRA
✨Know Your Numbers
Make sure you come prepared with specific examples of how you've improved workshop efficiency in the past. Use data to back up your claims, like percentage increases in productivity or reductions in lead times. This will show that you understand the metrics that matter to DEKRA Automotive Ltd.
✨Understand the Role
Familiarise yourself with the key responsibilities of the Aftersales Specialist Consultant role. Be ready to discuss how your experience aligns with their focus on operational efficiency and resource utilisation. This shows that you’re not just interested in the job, but that you’ve done your homework.
✨Communicate Clearly
Since the role requires strong written and verbal communication skills, practice summarising your past experiences succinctly. Prepare to explain complex concepts in a way that’s easy to understand, as you’ll need to influence various stakeholders from Aftersales Managers to Senior Leadership.
✨Be Ready to Travel
Given the travel-heavy nature of the role, be prepared to discuss your flexibility and past experiences with travel. Highlight any previous roles where you managed a similar workload, and reassure them that you’re comfortable with frequent travel and overnight stays.
