At a Glance
- Tasks: Manage motor claims from start to finish, ensuring top-notch customer service.
- Company: Join DEKRA, the world's largest automotive service provider.
- Benefits: Competitive salary, hybrid working, and ongoing learning opportunities.
- Other info: Collaborative, multilingual team with excellent career growth potential.
- Why this job: Make a real impact while developing your skills in a dynamic environment.
- Qualifications: Previous claims handling experience and strong communication skills required.
The predicted salary is between 28000 - 32000 £ per year.
Location: Hybrid working available (London)
Salary: £28,000 – £32,000 per annum, depending on experience
Contract: Full-time, Maternity Cover up to 12 months
Join a Global Leader in Motor Claims Services at DEKRA Claims International UK Limited, part of the DEKRA Group, the world's largest automotive service provider. Based in London, our friendly, multilingual team manages motor insurance claims on behalf of leading insurers across Europe, providing expert support for claims arising from road traffic accidents in both the UK and overseas.
We're looking for a motivated Motor Claims Handler to join our close-knit team on a 12-month fixed-term contract. If you're passionate about delivering excellent customer service, enjoy investigating claims and thrive in a fast-paced environment, we would love to hear from you.
A Day in the Life and the Impact You Will Make
As a Motor Claims Handler, you will play a vital role in supporting our international insurer clients by managing third-party motor claims from first notification through to settlement. You will:
- Manage third-party motor claims from initial notification through to settlement, ensuring excellent customer service throughout.
- Investigate claims thoroughly, assessing liability, gathering evidence and monitoring progress to achieve timely resolutions.
- Identify and investigate potentially fraudulent claims, escalating concerns where appropriate.
- Liaise with overseas insurer clients, DEKRA offices and other stakeholders to provide regular updates and ensure effective claim handling.
- Maintain accurate claim records while working in line with company procedures, regulatory requirements and service standards.
About You
You will have previous claims handling experience and enjoy working in a collaborative environment where attention to detail and excellent communication are essential. You are organised, analytical and able to manage a varied workload while maintaining exceptional service standards.
You Will Also Bring
- Previous experience handling motor third-party claims.
- Experience with injury and/or credit hire claims would be advantageous.
- Excellent communication skills with the ability to build relationships at all levels.
- Strong analytical and problem-solving skills with excellent attention to detail.
- Good organisational skills with the ability to prioritise a busy workload.
- Sound numerical ability and confidence working with claim-related data.
- French, German or Spanish language skills would be an advantage but are not essential.
What You Will Receive for the Value You Bring
- Competitive salary of £28,000–£32,000, depending on experience.
- Hybrid working arrangement.
- The opportunity to work for the world's largest automotive service provider.
- A supportive, collaborative and multilingual working environment.
- Valuable experience working with international insurer clients across Europe.
- Ongoing learning and development within a globally recognised organisation.
No agencies please.
Our Values
Our workplace values are at the heart of everything we do:
- We are RESPONSIBLE FOR SAFETY. We live up to our safety standards every day, acting as role models to ensure safety.
- We are ENTREPRENEURIAL. Creating opportunities by embracing personal responsibility.
- We are CUSTOMER ORIENTATED. Striving to not only meet, but exceed expectations every day.
- We are SINCERE and HONEST. Honouring our commitments and acting with INTEGRITY.
- We are TEAM SPIRITED. Working as a team, supporting each other and sharing knowledge.
Privacy Notice
DEKRA Process Safety (DEKRA) is a “data controller”. This means that we are responsible for deciding how we hold and use personal information about you.
You can download a copy of this privacy notice below if you are applying for work with us (whether as an employee, worker or contractor). It makes you aware of how and why your personal data will be used, namely for the purposes of the recruitment exercise, and how long it will usually be retained for. It provides you with certain information that must be provided under the General Data Protection Regulation ((EU) 2016/679) (GDPR).
Motor Claims Handler employer: DEKRA
DEKRA is an exceptional employer that prioritises employee well-being and professional growth, offering a competitive salary alongside generous benefits such as 25 days of annual leave, private health insurance, and a cycle to work scheme. With a hybrid working model based in Stokenchurch, employees enjoy a supportive work culture that encourages continuous learning and development in the dynamic field of Environmental, Social, and Governance consulting, making it a rewarding place for those passionate about sustainability.
StudySmarter Expert Advice🤫
We think this is how you could land Motor Claims Handler
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like DEKRA). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like DEKRA. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Motor Claims Handler
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at DEKRA.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at DEKRA. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at DEKRA
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at DEKRA to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at DEKRA, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding DEKRA's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
