At a Glance
- Tasks: Support Volkswagen's repair network with expert guidance and technical support.
- Company: Join DEKRA, a leader in automotive innovation and quality.
- Benefits: Enjoy 25 days leave, private health insurance, and an electric vehicle salary sacrifice scheme.
- Other info: Be part of a collaborative team focused on industry transformation.
- Why this job: Make a real impact on vehicle repairs and customer satisfaction.
- Qualifications: Experience in vehicle diagnostics, especially electrical systems, is essential.
The predicted salary is between 42500 - 42500 £ per year.
Location: Volkswagen Group’s National Learning Centre, Wymbush
Salary: Up to £42,500 DOE
Contract: Permanent, Full time
Benefits:
- 25 days plus annual leave plus BH
- Holiday buy and sell scheme
- Employee referral scheme
- Private health insurance
- Pension contribution
- Eye test vouchers
- Electric vehicle salary sacrifice scheme
- Employee assistance programme
At DEKRA we deal with future topics in every field of work: from vehicle inspection to cyber security, from product testing to clean energies or from automated driving to artificial intelligence. We anticipate technical developments early on and drive industry transformation as thought leaders. For the exciting tasks that lie ahead we are looking for skilled and passionate people who want to grow and achieve their best in a global team. Enthusiasts wanting to do meaningful work and to make a contribution as a trusted partner for our clients and for society.
A Day in the Life and the Impact You’ll Make:
As an Automotive Repair Quality Specialist, you'll play a vital role in supporting Volkswagen Group's Authorised Repairer network, providing expert technical guidance to help diagnose complex vehicle issues and ensure repairs are completed efficiently and to the highest standards. Working as part of the Technical Support Team, you'll review and resolve technical cases, collaborate with workshop technicians and manufacturer specialists, and use your hands‑on diagnostic expertise to improve repair quality, reduce repeat enquiries and enhance the overall customer experience across the retailer network.
What you will be doing:
- Provide expert guidance and remote support to assist the retailer network with the identification of technical product issues and adherence to process.
- Work closely with the Retailers’ technicians and the manufacturers’ existing technical support team via specified communication channels.
- With your practical workshop experience, you will not only support the retailers, you will also assist in the development of solutions to reduce the volume and improve the quality of inbound contact.
- Demonstrate a personal commitment to DEKRA Automotive Ltd’s Environmental & Quality Management System.
What You’ll Bring:
- Proven success in diagnosis on a range of vehicle systems in particular a strong emphasis on electrical/electronic systems.
- Wide experience in all aspects of vehicle repairs.
- Volkswagen Group Accredited Qualified Technician (or higher) is an advantage.
- Experience of Volkswagen Group Aftersales and Diagnostic Systems ELSA & ODIS is an advantage.
- Confident in technical concern resolution and warranty procedures.
- Very good verbal and written communication skills with high attention to detail.
- Very good Computer skills familiarity with the Microsoft Office Suite of applications.
- A process driven individual that can both adhere to and simplify complexity.
- Ability to work on own initiative with attention to detail with flexible and proactive personality.
- Personal qualities of integrity, credibility with high-level of organizational and time management skills.
- Experience with a high‑performing, collaborative, constructive peer group is a positive.
- Good business acumen and customer focused.
What You’ll Receive for the Value You Bring:
- 25 days annual leave plus bank holidays
- Holiday buy and sell scheme
- Private health insurance
- Pension contribution
- Employee referral scheme
- Electric vehicle salary sacrifice scheme
- Eye test vouchers
- Employee Assistance Programme (EAP)
Let's create a safer world today. Apply now and join a team that values your expertise and passion. At DEKRA we value your unique experiences, perspectives, and backgrounds. We are committed to an inclusive workplace for all team members.
Automotive Repair Quality Specialist in Milton Keynes employer: DEKRA
DEKRA is an exceptional employer that prioritises employee well-being and professional growth, offering a competitive salary alongside generous benefits such as 25 days of annual leave, private health insurance, and a cycle to work scheme. With a hybrid working model based in Stokenchurch, employees enjoy a supportive work culture that encourages continuous learning and development in the dynamic field of Environmental, Social, and Governance consulting, making it a rewarding place for those passionate about sustainability.
