At a Glance
- Tasks: Manage motor claims from start to finish, ensuring top-notch customer service.
- Company: Join DEKRA, the world's largest automotive service provider.
- Benefits: Competitive salary, hybrid working, and ongoing learning opportunities.
- Other info: Collaborative, multilingual team with excellent career growth potential.
- Why this job: Make a real impact while developing your skills in a dynamic environment.
- Qualifications: Experience in claims handling and strong communication skills required.
The predicted salary is between 28000 - 32000 £ per year.
Location: Hybrid working available (London)
Salary: £28,000 – £32,000 per annum, depending on experience
Contract: Full-time, Fixed-Term Contract (12 months)
Join a Global Leader in Motor Claims Services
At DEKRA Claims International UK Limited, we are part of the DEKRA Group, the world's largest automotive service provider. Based in London, our friendly, multilingual team manages motor insurance claims on behalf of leading insurers across Europe, providing expert support for claims arising from road traffic accidents in both the UK and overseas.
We're looking for a motivated Motor Claims Handler to join our close-knit team on a 12-month fixed-term contract. If you're passionate about delivering excellent customer service, enjoy investigating claims and thrive in a fast-paced environment, we would love to hear from you.
A Day in the Life and the Impact You Will Make
As a Motor Claims Handler, you will play a vital role in supporting our international insurer clients by managing third-party motor claims from first notification through to settlement. You will investigate liability, liaise with insurers and stakeholders across Europe, identify potential fraud risks and ensure every claim is handled accurately, efficiently and with the highest level of customer care. Every day brings new challenges, offering you the opportunity to make a real difference while developing your expertise within an internationally recognised organisation.
What You Will Do
- Manage third-party motor claims from initial notification through to settlement, ensuring excellent customer service throughout.
- Investigate claims thoroughly, assessing liability, gathering evidence and monitoring progress to achieve timely resolutions.
- Identify and investigate potentially fraudulent claims, escalating concerns where appropriate.
- Liaise with overseas insurer clients, DEKRA offices and other stakeholders to provide regular updates and ensure effective claim handling.
- Maintain accurate claim records while working in line with company procedures, regulatory requirements and service standards.
About You
You will have previous claims handling experience and enjoy working in a collaborative environment where attention to detail and excellent and open communication are essential. You are organised, analytical and able to manage a varied workload while maintaining exceptional service standards.
You Will also bring:
- Previous experience handling motor third-party claims.
- Experience with injury and/or credit hire claims would be advantageous.
- Excellent communication skills with the ability to build relationships at all levels.
- Strong analytical and problem-solving skills with excellent attention to detail.
- Good organisational skills with the ability to prioritise a busy workload.
- Sound numerical ability and confidence working with claim-related data.
- French, German or Spanish language skills would be an advantage but are not essential.
What You Will Receive for the Value You Bring
- Competitive salary of £28,000–£32,000, depending on experience.
- Hybrid working arrangement.
- The opportunity to work for the world's largest automotive service provider.
- A supportive, collaborative and multilingual working environment.
- Valuable experience working with international insurer clients across Europe.
- Ongoing learning and development within a globally recognised organisation.
Apply Today
If you are looking to develop your career with a respected global organisation and have the skills and experience, we are looking for, we would love to hear from you. Apply today by submitting your up-to-date CV for consideration.
No agencies please
Motor Claims Handler employer: DEKRA UK Management
DEKRA is an exceptional employer, offering a dynamic work culture that values collaboration and professional growth. With a hybrid working model based in Southampton, employees benefit from flexibility while being part of a global network dedicated to safety and reliability in high-hazard industries. The company fosters an environment where experienced professionals can thrive, providing opportunities for leadership and impactful contributions to the finance function.
StudySmarter Expert Advice🤫
We think this is how you could land Motor Claims Handler
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
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We think you need these skills to ace Motor Claims Handler
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at DEKRA UK Management.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at DEKRA UK Management. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at DEKRA UK Management
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at DEKRA UK Management to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at DEKRA UK Management, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding DEKRA UK Management's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
