At a Glance
- Tasks: Coach and support aftersales teams to enhance performance and drive change.
- Company: Join DEKRA, a leader in automotive innovation and sustainability.
- Benefits: Competitive salary, company car allowance, and opportunities for professional growth.
- Other info: Be part of a diverse team committed to creating a safer world.
- Why this job: Make a real impact in the automotive industry while promoting sustainable practices.
- Qualifications: Experience in aftersales processes and strong coaching skills required.
The predicted salary is between 58500 - 71500 £ per year.
Daimler Truck UK Limited is looking for an Aftersales Dealer Development Coach to join the aftersales improvement programme. You will be responsible for providing aftersales coaching to the DTUK network, delivering expertise in aftersales process delivery and management in line with DTUK service processes. This is a key role working with one of our major clients and you will be required to influence change at all levels within the business in support of delivering the programme aims, objectives, key performance improvement measures and desired return on investment.
What you'll do:
- Regular liaison with DTUK Project Manager, DEKRA Project Manager and other stakeholders
- Recognise, report and resolve process failings and departmental concerns
- Support the DTUK Project Manager in the achievement of project outcomes
- Create realistic and achievable implementation plans
- Coach Dealer Management in their role in the new way of working
- Coach Supervisors, Technicians and workshop support staff in their new roles
- Support the effective use of integrated DMS and manufacturer systems
- Enthusiastically support the delivery of sustained process and behavioural change
What you bring:
- Experience of performance management
- Assertive and communicative approach
- Strong knowledge and experience of workshop daily operations and aftersales process
- High degree of proactive input, planning, ownership and responsibility for the financial and operational outcomes of the project
- An automotive aftersales background
- Familiar with DMS system
- Knowledgeable in change management methodologies
- Able to train and coach dealer staff and management to change their process and ways of working
- Have the ability to rapidly build positive working relationships
- Able to create engagement and commitment
- An analytical approach and be an advocate of best practice
- A consultative and assertive approach to coaching and change management
Let's create a safer world today. Apply now and join a team that values your expertise and passion. At DEKRA we value your unique experiences, perspectives, and backgrounds. We are committed to an inclusive workplace for all team members.
Aftersales Dealer Development Coach in London employer: DEKRA UK Management
DEKRA is an exceptional employer, offering a dynamic work culture that values collaboration and professional growth. With a hybrid working model based in Southampton, employees benefit from flexibility while being part of a global network dedicated to safety and reliability in high-hazard industries. The company fosters an environment where experienced professionals can thrive, providing opportunities for leadership and impactful contributions to the finance function.
