At a Glance
- Tasks: Coach and support dealer staff in aftersales processes to drive performance improvements.
- Company: Join DEKRA, a leader in future-focused solutions and industry transformation.
- Benefits: Enjoy a permanent role with opportunities for growth and development.
- Other info: Be part of an inclusive team that values diverse perspectives and backgrounds.
- Why this job: Make a real impact in a dynamic environment focused on sustainability and innovation.
- Qualifications: Experience in performance management and strong knowledge of workshop operations required.
Do you want to boost the future towards a safe, secure and sustainable world? At DEKRA we deal with future topics in every field of work: from vehicle inspection to cyber security, from product testing to clean energies or from automated driving to artificial intelligence. We anticipate technical developments early on and drive industry transformation as thought leaders.
For the exciting tasks that lie ahead we are looking for skilled and passionate people who want to grow and achieve their best in a global team.
A day in a life and the impact you’ll make:
DEKRA have an exciting opportunity for an Aftersales Dealer Development Coach to join the Daimler Truck UK Limited aftersales improvement programme. You will be responsible for providing aftersales coaching to the DTUK network, delivering expertise in aftersales process delivery and management in line with DTUK service processes. This is a key role working with one of our major clients and as such you will be required to influence change at all levels within the business in support of delivering the programme aims, objectives, key performance improvement measures and desired return on investment.
What you’ll do:
- Regular liaison with DTUK Project Manager, DEKRA Project Manager and other stakeholders
- Recognise, report and resolve process failings and departmental concerns
- Support the DTUK Project Manager in the achievement of project outcomes
- Create realistic and achievable implementation plans
- Coach Dealer Management in their role in the new way of working
- Coach Supervisors, Technicians and workshop support staff in their new roles
- Support the effective use of integrated DMS and manufacturer systems
- Enthusiastically support the delivery of sustained process and behavioural change
What you bring:
- Experience of performance management
- Assertive and communicative approach
- Strong knowledge and experience of workshop daily operations and aftersales process
- High degree of proactive input, planning, ownership and responsibility for the financial and operational outcomes of the project
- Familiar with DMS system
- Knowledgeable in change management methodologies
- Able to train and coach dealer staff and management to change their process and ways of working
- Have the ability to rapidly build positive working relationships
- Able to create engagement and commitment
- An analytical approach and be an advocate of best practice
- A consultative and assertive approach to coaching and change management
- High degree of proactive input, planning, ownership and responsibility for the financial and operational outcomes of the project
At DEKRA we value your unique experiences, perspectives, and backgrounds. We are committed to an inclusive workplace for all team members.
Daimler Truck UK Limited - Aftersales Dealer Development Coach in Manchester employer: DEKRA UK
At DEKRA, we pride ourselves on being an excellent employer, offering a dynamic work culture that fosters innovation and collaboration. As an Aftersales Dealer Development Coach in Greater Manchester, you will benefit from extensive professional growth opportunities while working with a global team dedicated to driving industry transformation. Our commitment to inclusivity and employee development ensures that every team member can thrive and contribute meaningfully to a sustainable future.
