Customer Contact Advisor - Porsche Experience Centre
Location : Porsche Experience Centre, Silverstone Circuit, Towcester, NN12 8GR
Salary : £26,750 per annum + potential 10% annual bonus
Contract : 37.5 hours per week, Monday to Friday, plus a minimum of four weekend dates per year
Hours : Rotational shifts: 8:00am-4:30pm, 8:30am-5:00pm or 9:00am-5:30pm
At DEKRA Automotive, we're proud to support one of the world's most prestigious automotive brands. We're looking for a Customer Contact Advisor to join the team at the Porsche Experience Centre at Silverstone.
This is more than a customer service role. You'll be part of creating an exceptional Porsche experience, whether you're helping customers plan their visit, managing bookings and enquiries, or welcoming guests in person.
If you love delivering outstanding service, building relationships and working in a premium customer-focused environment, this could be the role for you.
What You'll Do
Key Accountabilities - Reception
• Deliver an exceptional customer experience that reflects the standards, values, and reputation of the Porsche brand.
• Manage inbound and outbound customer communications via telephone, email, and digital channels in a professional and timely manner.
• Respond to customer enquiries, requests, and feedback accurately, ensuring all interactions are handled with a customer-centric approach.
• Coordinate and administer bookings for Porsche Experience Centre programmes, events, and driving experiences.
• Build and maintain positive relationships with customers, prospects, Porsche Centres, and internal stakeholders.
• Provide tailored information and recommendations to customers based on their individual requirements and interests.
• Accurately maintain customer records and booking information within relevant systems and databases.
• Manage Porsche Cars GB correspondence in accordance with established processes, service standards, and brand guidelines.
• Resolve customer queries and concerns effectively, escalating complex issues where appropriate and ensuring satisfactory outcomes.
• Proactively identify opportunities to enhance the customer journey and contribute to continuous service improvement initiatives.
• Support the achievement of team and departmental objectives, including customer satisfaction, re...
Customer Contact Advisor - Porsche Experience Centre in Towcester employer: Dekra Automotive
At DEKRA, we pride ourselves on being an excellent employer, offering a dynamic work culture that fosters collaboration and innovation. Our commitment to employee growth is evident through continuous training and development opportunities, ensuring you can thrive in your role as an Audi Used Car Area Manager. With a focus on meaningful work that contributes to a sustainable future, you'll be part of a global team dedicated to making a positive impact in the automotive industry across the North West and Midlands.
