At a Glance
- Tasks: Enhance workshop efficiency and profitability through data-driven improvements and collaboration.
- Company: Join DEKRA Automotive Ltd, a leader in automotive consultancy with a dynamic team.
- Benefits: Enjoy a competitive salary, travel expenses, and opportunities for professional growth.
- Other info: Work independently in a fast-paced environment with measurable success outcomes.
- Why this job: Make a real impact in the automotive industry while travelling across the UK.
- Qualifications: Experience in automotive aftersales and strong communication skills are essential.
The predicted salary is between 40000 - 50000 £ per year.
DEKRA Automotive Ltd is recruiting an experienced Aftersales Specialist Consultant to deliver a workshop efficiency improvement programme across an automotive NSC Retailer network. The role focuses on improving workshop profitability by strengthening resource utilisation, operational efficiency and service activity, with clear, measurable outcomes. You will be one of two consultants covering the UK, with your delivery footprint focused on the Midlands to the South of England.
What you will be doing
- You will work directly with Retailer leadership and aftersales teams to diagnose performance, agree improvement actions, and support delivery.
- Completing a structured Retailer diagnostic using defined questions and evidence gathering.
- Producing clear diagnostic summaries and an evidence-based gap analysis for management review.
- Agreeing priority actions with Retailer leadership and building practical, Retailer-specific action plans.
- Supporting operational improvements across booking, workshop control, preparation, and customer handover/collection processes.
- Providing targeted support to Retailers, adapting the support path based on diagnostic findings.
- Tracking progress against agreed measures and providing structured updates after each session, including escalation where performance drops or actions stall.
What we are looking for (essential)
- Strong experience in automotive aftersales / workshop operations within a Retailer environment (or equivalent network role).
- Proven ability to use performance data and operational insight to deliver improvement in workshop results (efficiency, utilisation, productivity, workflow control).
- Confident communicator who can influence at all levels (including Aftersales Managers, Workshop Controllers and Senior Leadership).
- Strong written communication and report quality, including clear session summaries and progress updates.
- Comfortable working independently and managing a travel-heavy role across a defined region.
Desirable
- Experience supporting service marketing activity (planning, budgeting, activation and review).
- Understanding of booking-centre / call-centre processes and how they impact appointment conversion and workshop loading.
How success will be measured
- You will be expected to deliver measurable improvement against programme measures such as workshop efficiency measures (utilisation, productivity, efficiency using agreed definitions).
- Diagnostic/workflow measures (lead time, first-time-fix, rework).
- Booking and Vehicle Health Check funnel performance where applicable.
- A strong focus on return on investment for both the programme and participating Retailers is essential.
Benefits
DEKRA Automotive Ltd offers a competitive package. Benefits and expenses policy details (including travel and overnight expenses) will be shared as part of the recruitment process.
How to apply
Please submit your CV highlighting your Aftersales experience and examples of measurable improvement you have delivered (include figures where possible).
Aftersales Specialist Consultant - Workshop Efficiency in Oxford employer: Dekra Automotive
DEKRA Automotive Ltd is an exceptional employer, offering a dynamic work culture that prioritises professional growth and development within the automotive sector. As an Aftersales Specialist Consultant, you will benefit from a competitive package and the opportunity to make a tangible impact on workshop efficiency across the Midlands to South England, all while enjoying the flexibility of a home-based role with travel. The company fosters a collaborative environment where your expertise in aftersales can shine, ensuring that you are supported in delivering measurable improvements and achieving your career aspirations.
StudySmarter Expert Advice🤫
We think this is how you could land Aftersales Specialist Consultant - Workshop Efficiency in Oxford
✨Tip Number 1
Network like a pro! Get out there and connect with people in the automotive industry. Attend events, join online forums, and don’t be shy about reaching out to potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by practising common questions related to workshop efficiency and aftersales. Think about your past experiences and how they relate to the role. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 3
Showcase your expertise! When you get the chance to meet with potential employers, bring along examples of your work, like reports or summaries that demonstrate your ability to improve workshop operations. This will help you stand out as a candidate who can deliver measurable results.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search. So, get your CV ready and let’s make it happen!
We think you need these skills to ace Aftersales Specialist Consultant - Workshop Efficiency in Oxford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to highlight your experience in automotive aftersales and workshop operations. Use specific examples that showcase measurable improvements you've delivered, as this will grab our attention!
Showcase Your Communication Skills:Since you'll be influencing various levels of leadership, it's crucial to demonstrate your strong written communication skills. Include clear summaries of past projects or reports you've created to show us you can communicate effectively.
Be Specific with Achievements:When detailing your achievements, use figures and data to back up your claims. We love seeing concrete evidence of your impact, so don't shy away from sharing those impressive stats!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Dekra Automotive
✨Know Your Numbers
Make sure you’re familiar with key performance metrics in workshop operations. Be ready to discuss how you've used data to drive improvements in efficiency and productivity in your previous roles. This will show that you understand the importance of measurable outcomes.
✨Tailor Your Approach
Research DEKRA Automotive Ltd and their specific challenges in the aftersales sector. Prepare examples of how you’ve successfully implemented tailored action plans in the past, demonstrating your ability to adapt strategies based on diagnostic findings.
✨Communicate Confidently
Practice articulating your thoughts clearly and confidently. You’ll need to influence various stakeholders, so prepare to showcase your communication skills through role-play or mock interviews. Highlight instances where your communication made a difference in achieving workshop goals.
✨Showcase Your Independence
Since this role involves a lot of travel and working independently, be prepared to discuss how you manage your time and priorities effectively. Share examples of how you’ve successfully handled similar responsibilities in the past, ensuring you convey your self-motivation and organisational skills.
