Job Description Audi Used Car Area Manager – North West and Midlands Field Based – North West & Midlands Salary: £45-50K DOE + 20% discretionary bonus Contract: Full-time, permanent At DEKRA we deal with future topics in every field of work: from vehicle inspection to cyber security, from product testing to clean energies or from automated driving to artificial intelligence. We anticipate technical developments early on and drive industry transformation as thought leaders. As an Audi Used Car Area Manager, you’ll work across approximately 25 retailers throughout the North West and Midlands, helping used car departments improve sales performance, quality and customer experience. Working closely with retailer management teams and Audi field colleagues, you’ll analyse performance data, identify opportunities for improvement and agree SMART action plans that deliver measurable results. You’ll build strong relationships across the retailer network, coach and support teams, and ensure retailers remain aligned with Audi’s short, medium and long-term objectives. With a field-based role and a varied network of retailers, no two days will be the same as you work to drive professionalism, performance and continuous improvement across the Audi used car network. Build strong relationships with Audi retailers and field teams, using KPI analysis and diagnostic meetings to identify opportunities to improve used car sales and quality. Assess and improve key areas of used car performance, including stock profile, vehicle preparation and presentation, customer enquiries, lead generation, handovers and follow-up. Create, implement and review SMART action plans, prioritising retailers with the greatest opportunities for improvement while maintaining effective relationships across the wider network. Conduct retailer visits, producing concise reports and providing coaching and guidance to support improved customer service, sales quality and operational performance. Experience working effectively with a diverse range of stakeholders within a retailer or automotive environment. A strong understanding of the core processes required to deliver excellence in used car sales. The ability to analyse business performance and demonstrate practical commercial and financial awareness. Strong coaching and influencing skills, with the ability to develop the capability of stakeholders within retailer businesses. A good understanding of used car marketing strategies and how these can support retailer performance. Excellent communication, organisation and relationship-building skills. The confidence to work independently in a field-based role and manage priorities across a number of retailer sites. Experience identifying and capitalising on commercial opportunities within local or national automotive markets. Previous experience working within a franchised automotive retailer or manufacturer environment. Experience in a field-based performance improvement, consultancy, coaching or account management role. 25 days annual leave plus bank holidays ~ Holiday buy and sell scheme ~ Private health insurance ~ Pension contribution ~ Employee referral scheme ~ Electric vehicle salary sacrifice scheme ~ Eye test vouchers ~ Employee Assistance Programme (EAP) No agencies please.
Permanent Branch Manager in Birmingham employer: Dekra Automotive
At DEKRA, we pride ourselves on being an excellent employer, offering a dynamic work culture that fosters collaboration and innovation. Our commitment to employee growth is evident through continuous training and development opportunities, ensuring you can thrive in your role as an Audi Used Car Area Manager. With a focus on meaningful work that contributes to a sustainable future, you'll be part of a global team dedicated to making a positive impact in the automotive industry across the North West and Midlands.
