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Key Account Manager - Automotive
Location: Field Based - South England. Head Office - IVECO HQ in Basildon.
Salary: £40,000 - £45,000 DOE + Company Car
Company: DEKRA Automotive (DAL)
Contract: Full-time, permanent
Do you want to boost the future towards a safe, secure and sustainable world
At DEKRA we deal with future topics in every field of work: from vehicle inspection to cyber security, from product testing to clean energies or from automated driving to artificial intelligence.
We anticipate technical developments early on and drive industry transformation as thought leaders.
For the exciting tasks that lie ahead we are looking for skilled and passionate people who want to grow and achieve their best in a global team.
Enthusiasts wanting to do meaningful work and to make a contribution as a trusted partner for our clients and for society. People like you.
A Day in the Life and the Impact You'll Make
As a Key Account Manager - Automotive, you'll build and develop strong relationships with key automotive customers, helping them improve vehicle uptime and fleet performance while ensuring they receive a first-class service from the brand and dealer network. Working closely with customers, dealers and internal teams, you'll analyse performance, identify trends, coordinate solutions and drive improvement initiatives that deliver a better customer experience.
What You'll Do
- Act as the lead point of contact for your assigned key accounts, building strong and lasting customer relationships.
- Support customers with in-life service, technical and operational queries, coordinating remedial actions and support programmes.
- Monitor fleet performance, identify trends and develop action plans to improve vehicle uptime and customer satisfaction.
- Work closely with dealers and repair partners, ensuring agreed SLAs are met and investigating areas of non-compliance.
- Arrange and facilitate meetings between customers, dealers and repair agents to resolve operational challenges.
- Produce high-quality customer visit reports and manage account projects, ensuring they are delivered to time and within budget.
- Produce and present monthly and quarterly performance reports for assigned accounts. xgikmsk
- Manage an agreed commercial support budget.
- Work collaboratively with internal tea
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Key Account Manager - Automotive in Basildon employer: Dekra Automotive
At DEKRA, we pride ourselves on being an excellent employer, offering a dynamic work culture that fosters collaboration and innovation. Our commitment to employee growth is evident through continuous training and development opportunities, ensuring you can thrive in your role as an Audi Used Car Area Manager. With a focus on meaningful work that contributes to a sustainable future, you'll be part of a global team dedicated to making a positive impact in the automotive industry across the North West and Midlands.
