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For Companies At a Glance
- Tasks: Diagnose technical issues and support customers in the field.
- Company: Join DEKRA Automotive, a key service provider to DAF Trucks UK.
- Benefits: Enjoy 25 days leave, private health insurance, and a car allowance.
- Why this job: Be part of a team that drives service excellence and vehicle uptime.
- Qualifications: Experience in heavy vehicle engineering and relevant qualifications required.
- Other info: Work remotely with occasional field visits; perfect for self-motivated individuals.
The predicted salary is between 36000 - 60000 £ per year.
Location: Regional (UK-based). Homebased with occasional client & dealership visits.
Contract Type: Full-time, Permanent.
Salary: Competitive, DOE + Car Allowance and Benefits.
Benefits: 25 days annual leave plus bank holidays, Holiday buy and sell scheme, Employee referral scheme, Private health insurance, Pension contribution, Eye test vouchers, Electric vehicle salary sacrifice scheme, Employee assistance programme.
DEKRA Automotive is a talented team of people that bring out the best in a business. Part of an international organisation, we are a key service provider to DAF Trucks UK and now have an exciting opportunity for a Technical Engineer to join us. Join the DAF Trucks team as a Technical Engineer, where your skills will help drive service excellence, ensure vehicle uptime, and contribute to continuous product improvement across our market-leading range of commercial vehicles.
About the Role
As a Technical Engineer, you’ll play a key role in supporting our dealer network and customers by diagnosing complex technical issues, delivering first-time fixes, and implementing engineering improvements. You’ll work both remotely and in the field, liaising with factories, dealers, and customers to ensure technical support is delivered efficiently and in line with DAF Trucks high standards.
Key Responsibilities:
- Provide technical helpdesk support, resolving product issues.
- Diagnose and resolve engineering problems using the DAF Trucks Diagnostic Methodology and “first-time fix” approach.
- Support Sales Engineers in new vehicle setups and specification checks.
- Conduct field visits and investigations to improve customer satisfaction and reduce vehicle downtime.
- Support Dealer Diagnostic Technicians in the field.
- Produce timely and accurate technical documentation and visit reports.
- Act as a liaison with DAF Trucks factory on engineering matters and support new product rollouts.
- Advise dealers and bodybuilders/customers on vehicle conversions and options.
About You
Essential Skills & Experience:
- Experience in heavy vehicle engineering.
- BTEC HNC/HND or equivalent in Motor Vehicle, Mechanical, or Electrical Engineering.
- Indentured apprenticeship.
- Valid UK driving licence, including HGV.
- Driver CPC.
- Strong understanding of vehicle systems and diagnostics.
- Excellent analytical, problem-solving and decision-making skills.
- Ability to communicate complex technical issues clearly, both verbally and in writing.
- Highly self-motivated and capable of working independently.
- Strong organisational and time-management skills.
- Team player with a customer-centric approach.
Desirable:
- Robust IT knowledge and skills.
- Familiarity with DAF Trucks products and services.
Competencies
You will be expected to demonstrate strengths in the following areas:
- Initiative and independence
- Analytical ability and attention to detail
- Customer orientation and service excellence
- Communicating and co-operating effectively across all levels
- Quality orientation and continuous improvement mindset
Ready to Apply?
If you’re a committed technical professional looking to take the next step in your career, we’d love to hear from you. Click apply today. No agencies please.
Technical Heavy Trucks Engineer (Regional Based) employer: Dekra Automotive Ltd
Contact Detail:
Dekra Automotive Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Heavy Trucks Engineer (Regional Based)
✨Tip Number 1
Familiarise yourself with DAF Trucks products and services. Understanding their specific technologies and systems will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of DEKRA Automotive or DAF Trucks. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial during your application process.
✨Tip Number 3
Brush up on your diagnostic skills and problem-solving techniques related to heavy vehicles. Being able to discuss specific examples of how you've successfully diagnosed and resolved issues in the past will set you apart.
✨Tip Number 4
Prepare to showcase your communication skills. As a Technical Engineer, you'll need to explain complex technical issues clearly, so think of ways to demonstrate this ability in your discussions with us.
We think you need these skills to ace Technical Heavy Trucks Engineer (Regional Based)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in heavy vehicle engineering and any relevant qualifications, such as your BTEC HNC/HND. Emphasise your problem-solving skills and ability to communicate complex technical issues.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific experiences that demonstrate your technical expertise and how you can contribute to DAF Trucks' service excellence.
Highlight Relevant Skills: In your application, clearly outline your understanding of vehicle systems and diagnostics. Include examples of how you've successfully diagnosed and resolved engineering problems in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Dekra Automotive Ltd
✨Showcase Your Technical Expertise
Be prepared to discuss your experience in heavy vehicle engineering. Highlight specific projects or challenges you've faced, and how you applied your technical knowledge to resolve them. This will demonstrate your capability to handle the responsibilities of the role.
✨Understand DAF Trucks Products
Familiarise yourself with DAF Trucks' range of commercial vehicles and their systems. Being able to reference specific models or technologies during the interview will show your genuine interest in the company and its products.
✨Demonstrate Problem-Solving Skills
Prepare examples of complex technical issues you've diagnosed and resolved in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses, showcasing your analytical and decision-making skills.
✨Communicate Clearly and Effectively
Practice explaining technical concepts in simple terms, as you may need to communicate with non-technical stakeholders. Clear communication is key in this role, so ensure you can articulate your thoughts both verbally and in writing.
