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- Tasks: Support dealers and customers by diagnosing technical issues and delivering solutions.
- Company: Join DEKRA Automotive, a key service provider to DAF Trucks UK, part of an international team.
- Benefits: Enjoy 25 days leave, private health insurance, and an electric vehicle salary sacrifice scheme.
- Why this job: Be part of a dynamic team driving service excellence and continuous product improvement.
- Qualifications: Experience in heavy vehicle engineering and relevant qualifications like BTEC HNC/HND required.
- Other info: Work remotely with occasional field visits; a valid UK driving licence is essential.
The predicted salary is between 36000 - 60000 £ per year.
Location: Regional (UK-based). Homebased with occasional client & dealership visits.
Contract Type: Full-time, Permanent.
Salary: Competitive, DOE + Car Allowance and Benefits.
Benefits: 25 days annual leave plus bank holidays, Holiday buy and sell scheme, Employee referral scheme, Private health insurance, Pension contribution, Eye test vouchers, Electric vehicle salary sacrifice scheme, Employee assistance programme.
DEKRA Automotive is a talented team of people that bring out the best in a business. Part of an international organisation, we are a key service provider to DAF Trucks UK and now have an exciting opportunity for a Technical Engineer to join us.
Join the DAF Trucks team as a Technical Engineer, where your skills will help drive service excellence, ensure vehicle uptime, and contribute to continuous product improvement across our market-leading range of commercial vehicles.
About the Role
As a Technical Engineer, you'll play a key role in supporting our dealer network and customers by diagnosing complex technical issues, delivering first-time fixes, and implementing engineering improvements. You'll work both remotely and in the field, liaising with factories, dealers, and customers to ensure technical support is delivered efficiently and in line with DAF Trucks high standards.
Key Responsibilities
- Provide technical helpdesk support, resolving product issues.
- Diagnose and resolve engineering problems using the DAF Trucks Diagnostic Methodology and first-time fix approach.
- Support Sales Engineers in new vehicle setups and specification checks.
- Conduct field visits and investigations to improve customer satisfaction and reduce vehicle downtime.
- Support Dealer Diagnostic Technicians in the field.
- Produce timely and accurate technical documentation and visit reports.
- Act as a liaison with DAF Trucks factory on engineering matters and support new product rollouts.
- Advise dealers and bodybuilders/customers on vehicle conversions and options.
About You
Essential Skills & Experience:
- Experience in heavy vehicle engineering.
- BTEC HNC/HND or equivalent in Motor Vehicle, Mechanical, or Electrical Engineering.
- Indentured apprenticeship.
- Valid UK driving licence, including HGV.
- Driver CPC.
- Strong understanding of vehicle systems and diagnostics.
- Excellent analytical, problem-solving and decision-making skills.
- Ability to communicate complex technical issues clearly, both verbally and in writing.
- Highly self-motivated and capable of working independently.
- Strong organisational and time-management skills.
- Team player with a customer-centric approach.
Desirable:
- Robust IT knowledge and skills.
- Familiarity with DAF Trucks products and services.
Competencies
You will be expected to demonstrate strengths in the following areas:
- Initiative and independence
- Analytical ability and attention to detail
- Customer orientation and service excellence
- Communicating and co-operating effectively across all levels
- Quality orientation and continuous improvement mindset
If you're a committed technical professional looking to take the next step in your career, we'd love to hear from you. Click apply today. No agencies please.
Technical Heavy Trucks Engineer (Regional Based) employer: Dekra Automotive Ltd
Contact Detail:
Dekra Automotive Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Heavy Trucks Engineer (Regional Based)
✨Tip Number 1
Familiarise yourself with DAF Trucks products and services. Understanding their specific technologies and systems will not only help you during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of DEKRA Automotive or DAF Trucks. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial during your application process.
✨Tip Number 3
Prepare to discuss your problem-solving skills in detail. Since the role involves diagnosing complex technical issues, having specific examples ready will showcase your analytical abilities and experience effectively.
✨Tip Number 4
Highlight your customer-centric approach in conversations. This role requires strong communication skills and a focus on customer satisfaction, so be ready to share how you've successfully supported clients in the past.
We think you need these skills to ace Technical Heavy Trucks Engineer (Regional Based)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in heavy vehicle engineering and any relevant qualifications, such as a BTEC HNC/HND. Emphasise your problem-solving skills and ability to communicate complex technical issues.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific experiences that demonstrate your technical expertise and customer-centric approach, aligning them with the responsibilities of the Technical Engineer position.
Highlight Relevant Skills: In your application, clearly outline your analytical abilities, organisational skills, and experience with vehicle diagnostics. Use examples to illustrate how you've successfully resolved engineering problems in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Dekra Automotive Ltd
✨Know Your Technical Stuff
Make sure you brush up on your knowledge of heavy vehicle engineering and DAF Trucks products. Be prepared to discuss specific technical issues you've encountered and how you resolved them, as this will demonstrate your expertise and problem-solving skills.
✨Showcase Your Communication Skills
As a Technical Engineer, you'll need to communicate complex technical issues clearly. Practice explaining technical concepts in simple terms, as well as discussing how you've effectively collaborated with teams or customers in the past.
✨Demonstrate Your Customer-Centric Approach
Highlight your experience in improving customer satisfaction and reducing vehicle downtime. Be ready to share examples of how you've gone above and beyond to support clients or dealers, showcasing your commitment to service excellence.
✨Prepare for Scenario-Based Questions
Expect questions that assess your analytical abilities and decision-making skills. Prepare for scenario-based questions where you may need to diagnose a technical issue or suggest improvements, demonstrating your thought process and approach to problem-solving.
