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For Companies At a Glance
- Tasks: Diagnose technical issues and deliver first-time fixes for heavy trucks.
- Company: Join DEKRA Automotive, a key service provider to DAF Trucks UK.
- Benefits: Enjoy 25 days leave, private health insurance, and an electric vehicle salary sacrifice scheme.
- Why this job: Be part of a dynamic team driving service excellence and product improvement.
- Qualifications: Five years in heavy vehicle engineering and relevant qualifications required.
- Other info: Work remotely and in the field, with opportunities for career growth.
The predicted salary is between 36000 - 60000 £ per year.
Location: Regional (UK-based)
Contract Type: Full-time, Permanent
Salary: Competitive, DOE + Car Allowance and Benefits
Benefits: 25 days annual leave plus bank holidays, Holiday buy and sell scheme, Employee referral scheme, Private health insurance, Pension contribution, Eye test vouchers, Electric vehicle salary sacrifice scheme, Employee assistance programme.
DEKRA Automotive is a talented team of people that bring out the best in a business. Part of an international organisation, we are a key service provider to DAF Trucks UK and now have an exciting opportunity for a Technical Heavy Trucks Engineer to join us.
Join the DAF Trucks team as a Technical Heavy Trucks Engineer, where your skills will help drive service excellence, ensure vehicle uptime, and contribute to continuous product improvement across our market-leading range of commercial vehicles.
About the Role
As a Technical Heavy Trucks Engineer, you will play a key role in supporting our dealer network and customers by diagnosing complex technical issues, delivering first-time fixes, and implementing engineering improvements. You will work both remotely and in the field, liaising with factories, dealers, and customers to ensure technical support is delivered efficiently and in line with DAF Trucks high standards.
Key Responsibilities
- Provide technical helpdesk support, resolving product issues.
- Diagnose and resolve engineering problems using the DAF Trucks Diagnostic Methodology and first-time fix approach.
- Support Sales Engineers in new vehicle setups and specification checks.
- Conduct field visits and investigations to improve customer satisfaction and reduce vehicle downtime.
- Assist with the management and support of Dealer Diagnostic Technicians in the field.
- Produce timely and accurate technical documentation and visit reports.
- Analyse product data to identify trends and proactively improve product reliability and durability.
- Act as a liaison with DAF Trucks factory on engineering matters and support new product rollouts.
- Advise dealers and bodybuilders/customers on second-life vehicle conversions and options.
About You
Essential Skills & Experience:
- Minimum of five years' experience in heavy vehicle engineering.
- BTEC HNC/HND or equivalent in Motor Vehicle, Mechanical, or Electrical Engineering.
- Indentured apprenticeship.
- Valid UK driving licence (Categories B, BE, C, C+E, C1E, D1 & D1E).
- Driver CPC.
- Strong understanding of vehicle systems and diagnostics across multiple models and product generations.
- Excellent analytical, problem-solving and decision-making skills.
- Ability to communicate complex technical issues clearly, both verbally and in writing.
- Highly self-motivated and capable of working independently.
- Strong organisational and time-management skills.
- Team player with a customer-centric approach.
Desirable:
- ADR licence.
- Robust IT knowledge and skills.
- Familiarity with DAF Trucks products and services.
Competencies
You will be expected to demonstrate strengths in the following areas:
- Initiative and independence
- Analytical ability and attention to detail
- Customer orientation and service excellence
- Communicating and co-operating effectively across all levels
- Adaptability and stress tolerance under pressure
- Quality orientation and continuous improvement mindset
Ready to Apply
If you're a committed technical professional looking to take the next step in your career, we'd love to hear from you. Click apply today. No agencies please.
Technical Heavy Trucks Engineer (Regional Based) employer: Dekra Automotive Ltd
Contact Detail:
Dekra Automotive Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Heavy Trucks Engineer (Regional Based)
✨Tip Number 1
Familiarise yourself with DAF Trucks products and services. Understanding their specific technologies and systems will not only help you during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of DEKRA Automotive or DAF Trucks. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial during your application process.
✨Tip Number 3
Prepare to discuss your problem-solving skills in detail. Given the technical nature of the role, be ready to share specific examples of how you've diagnosed and resolved engineering issues in the past.
✨Tip Number 4
Showcase your ability to work independently and as part of a team. Highlight experiences where you've successfully collaborated with others while also managing tasks on your own, as this is crucial for the role.
We think you need these skills to ace Technical Heavy Trucks Engineer (Regional Based)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in heavy vehicle engineering. Focus on your technical skills, problem-solving abilities, and any specific projects that demonstrate your expertise in diagnosing and resolving engineering issues.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention your understanding of DAF Trucks and how your background aligns with their needs. Be sure to include examples of your previous work that relate to the responsibilities outlined in the job description.
Highlight Relevant Qualifications: Clearly list your qualifications, such as your BTEC HNC/HND or equivalent in Motor Vehicle, Mechanical, or Electrical Engineering. If you have an ADR licence or any other relevant certifications, make sure to mention them as they can set you apart from other candidates.
Showcase Soft Skills: In addition to technical skills, emphasise your soft skills like communication, teamwork, and customer orientation. Provide examples of how you've successfully worked with teams or resolved customer issues in the past, as these are crucial for the role.
How to prepare for a job interview at Dekra Automotive Ltd
✨Showcase Your Technical Expertise
Be prepared to discuss your experience in heavy vehicle engineering, particularly any specific projects or challenges you've faced. Highlight your understanding of vehicle systems and diagnostics, as this will be crucial for the role.
✨Demonstrate Problem-Solving Skills
Expect to be asked about how you approach diagnosing complex technical issues. Prepare examples that illustrate your analytical abilities and decision-making process, especially those that led to successful first-time fixes.
✨Communicate Clearly
Since the role involves liaising with various stakeholders, practice explaining complex technical concepts in simple terms. This will show your ability to communicate effectively, which is essential for supporting dealers and customers.
✨Emphasise Customer-Centric Approach
Prepare to discuss how you've previously improved customer satisfaction and reduced downtime. Share specific instances where your actions directly benefited clients, demonstrating your commitment to service excellence.
