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- Tasks: Deliver exceptional customer service and manage calls at the Porsche Experience Centre.
- Company: Join DEKRA Automotive, supporting a luxury brand with a global presence.
- Benefits: Enjoy 25 days annual leave, private health insurance, and a pension scheme.
- Other info: Dynamic role with opportunities for personal growth and development.
- Why this job: Be part of an iconic brand and create memorable experiences for customers.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 26750 - 26750 ÂŁ per year.
Location: Office based (Porsche Experience Centre Silverstone Circuit, Towcester, NN12 8GR)
Salary: ÂŁ26,750 per annum + Potential Annual Bonus of 10%
Contract: 37.5 Hours per week, Monday to Friday
Rotational Hours: 8:00 to 16:30, 8:30 to 17:00 and 9:00 to 17:30
Benefits: 25 days plus annual leave plus BH, Holiday buy and sell scheme, Employee referral scheme, Private health insurance, Pension contribution, Eye test vouchers, Electric vehicle salary sacrifice scheme, Employee assistant programme.
We are DEKRA Automotive, we have an incredible opportunity to support a luxury brand as our Customer Contact Advisor. You will be joining our global business employing over 48,600 employees in more than 50 countries over five continents. In the UK, we offer diverse services across automotive, oil and gas, insurance and chemical and process safety industries.
We are now recruiting for a Customer Contact Advisor to deliver a Porsche experience to match our product by managing customer calls and Porsche Cars GB correspondence in line with the Porsche Experience Centre vision. You will be responsible for building relationships with everyone associated with the brand and delivering a professional level of service tailored to each individual customer’s needs.
Customer Contact Advisor – Key Accountabilities – Office- Receive calls and correspondence which may be requests for information, booking requests, or amendments.
- Handle all calls and correspondence from both internal & external customers professionally.
- Fulfil outbound call activity as required ensuring that business and customer requirements are met.
- Accurately update the Porsche Customer database as required.
- Treat every contact as an opportunity to cleanse and update the PCGB customer database.
- Process payments via an online system.
- Process and fulfil customer invitations following their purchase of a Porsche model.
- Build up and continuously update individual specialist knowledge in relation to the Porsche products and PCGB strategy.
- Conduct PEC reception duties by providing a high standard of face-to-face customer interaction.
- Meet and greet guests as they enter the building.
- Record the arrival of guests and issue passes as required.
- Contact any guests who have not arrived.
- Notify person(s) being visited of the arrival of their guests.
- Request all driving guests sign participant terms on arrival and complete driving license checks, contacting the DVLA as and when required.
- Manage the guest booking system, updating with all guest arrivals for the following day, producing pre-populated participant terms to be completed on arrival.
- Communicate professionally with internal and external customers, managing all requests thoroughly and promptly, using all resources available to ensure effective, timely, and appropriate resolutions.
- Ensure the reception and atrium area is kept clean, tidy, visually attractive, and welcoming at all times.
- Responsible for the Porsche Shop area - Processing payments from customers who wish to purchase items, updating the stock system, and re-ordering when stocks are low.
- Ability to demonstrate experience of working within a Customer Service environment
- Ability to provide excellent customer service both over the telephone or face to face
- PC literate and excellent VDU/keyboard skills
- The aptitude and desire to gain good all-round product knowledge
If you feel you have the necessary skills and experience to be successful in this role, click on “APPLY” today! No agencies please.
Customer Contact Advisor - Porsche Experience Centre in Silverstone employer: Dekra Automotive Ltd
Contact Detail:
Dekra Automotive Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Contact Advisor - Porsche Experience Centre in Silverstone
✨Tip Number 1
Get to know the company! Research DEKRA Automotive and the Porsche Experience Centre. Understanding their values and what they stand for will help you tailor your approach during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering a top-notch experience, think of scenarios where you’ve gone above and beyond for a customer. Be ready to share these stories in your interview.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and might even give you a heads-up about the interview process. Plus, it shows initiative!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team. Don’t forget to follow up after applying; a little persistence goes a long way!
We think you need these skills to ace Customer Contact Advisor - Porsche Experience Centre in Silverstone
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Contact Advisor role. Highlight your customer service experience and any relevant skills that match what we're looking for at the Porsche Experience Centre.
Show Your Passion: Let your enthusiasm for the Porsche brand shine through in your application. We want to see that you’re not just looking for any job, but that you're genuinely excited about delivering an exceptional experience to our customers.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where necessary to make it easy for us to see your key achievements and skills. Remember, we appreciate a well-structured application!
Apply Through Our Website: Don’t forget to apply directly through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team.
How to prepare for a job interview at Dekra Automotive Ltd
✨Know Your Porsche
Before the interview, take some time to research Porsche and its products. Familiarise yourself with their latest models and the brand's history. This will not only impress your interviewers but also help you answer questions related to customer service in a way that aligns with the Porsche Experience Centre vision.
✨Practice Your Customer Service Skills
Since this role is all about delivering exceptional customer service, think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to discuss these scenarios during the interview, showcasing your ability to handle calls and correspondence professionally.
✨Dress to Impress
Given that you'll be representing a luxury brand, it's important to dress smartly for your interview. Aim for a polished and professional look that reflects the high standards of the Porsche Experience Centre. First impressions matter, so make sure you look the part!
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of your interview. This could be about the team culture, training opportunities, or how success is measured in the role. Asking questions shows your genuine interest in the position and helps you determine if it's the right fit for you.