At a Glance
- Tasks: Enhance workshop efficiency and profitability through data-driven improvements and collaboration.
- Company: Join DEKRA Automotive Ltd, a leader in automotive consultancy with a focus on innovation.
- Benefits: Enjoy a competitive salary, travel expenses, and opportunities for professional growth.
- Other info: Dynamic role with measurable success metrics and a focus on continuous improvement.
- Why this job: Make a real impact in the automotive industry while working independently and travelling.
- Qualifications: Experience in automotive aftersales and strong communication skills are essential.
The predicted salary is between 40000 - 50000 £ per year.
Company: DEKRA Automotive Ltd
Employment type: Full-time employment
Location: Home-based, with coverage from the Midlands to South England (frequent travel and overnight stays required)
About the role
DEKRA Automotive Ltd is recruiting an experienced Aftersales Specialist Consultant to deliver a workshop efficiency improvement programme across an automotive NSC Retailer network. The role focuses on improving workshop profitability by strengthening resource utilisation, operational efficiency and service activity, with clear, measurable outcomes. You will be one of two consultants covering the UK, with your delivery footprint focused on the Midlands to the South of England.
What you will be doing
- You will work directly with Retailer leadership and aftersales teams to diagnose performance, agree improvement actions, and support delivery.
- Completing a structured Retailer diagnostic using defined questions and evidence gathering.
- Producing clear diagnostic summaries and an evidence-based gap analysis for management review.
- Agreeing priority actions with Retailer leadership and building practical, Retailer-specific action plans.
- Supporting operational improvements across booking, workshop control, preparation, and customer handover/collection processes.
- Providing targeted support to Retailers, adapting the support path based on diagnostic findings.
- Tracking progress against agreed measures and providing structured updates after each session, including escalation where performance drops or actions stall.
What we are looking for (essential)
- Strong experience in automotive aftersales / workshop operations within a Retailer environment (or equivalent network role).
- Proven ability to use performance data and operational insight to deliver improvement in workshop results (efficiency, utilisation, productivity, workflow control).
- Confident communicator who can influence at all levels (including Aftersales Managers, Workshop Controllers and Senior Leadership).
- Strong written communication and report quality, including clear session summaries and progress updates.
- Comfortable working independently and managing a travel-heavy role across a defined region.
Desirable
- Experience supporting service marketing activity (planning, budgeting, activation and review).
- Understanding of booking-centre / call-centre processes and how they impact appointment conversion and workshop loading.
How success will be measured
You will be expected to deliver measurable improvement against programme measures such as:
- Workshop efficiency measures (utilisation, productivity, efficiency using agreed definitions).
- Diagnostic/workflow measures (lead time, first-time-fix, rework).
- Booking and Vehicle Health Check funnel performance where applicable.
- A strong focus on return on investment for both the programme and participating Retailers is essential.
Benefits
DEKRA Automotive Ltd offers a competitive package. Benefits and expenses policy details (including travel and overnight expenses) will be shared as part of the recruitment process.
How to apply
Please submit your CV highlighting your Aftersales experience and examples of measurable improvement you have delivered (include figures where possible).
Aftersales Specialist Consultant - Workshop Efficiency in Oxford employer: Dekra Automotive Ltd
DEKRA Automotive Ltd is an exceptional employer that prioritises employee growth and development, offering a dynamic work culture where innovation and efficiency are at the forefront. As an Aftersales Specialist Consultant, you will enjoy the flexibility of a home-based role while receiving comprehensive support and competitive benefits, including travel expenses, as you work closely with Retailer leadership to drive meaningful improvements across the Midlands to South England. Join us to make a tangible impact in the automotive industry while advancing your career in a supportive and results-driven environment.
StudySmarter Expert Advice🤫
We think this is how you could land Aftersales Specialist Consultant - Workshop Efficiency in Oxford
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching DEKRA Automotive Ltd and their workshop efficiency programmes. Show them you’re not just another candidate; demonstrate your understanding of their goals and how you can help achieve them.
✨Tip Number 3
Practice your pitch! Be ready to discuss your past experiences in aftersales and how you've improved workshop operations. Use specific examples that highlight your skills in data analysis and operational insight.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at DEKRA Automotive Ltd.
We think you need these skills to ace Aftersales Specialist Consultant - Workshop Efficiency in Oxford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Aftersales Specialist Consultant role. Highlight your experience in workshop operations and any measurable improvements you've achieved. We want to see how your skills align with what we're looking for!
Showcase Your Communication Skills:Since strong written communication is key for this role, ensure your CV and cover letter are clear and concise. Use bullet points for easy reading and make sure to include examples of your report writing and session summaries.
Quantify Your Achievements:When detailing your past experiences, use figures to quantify your achievements. Whether it’s improved efficiency percentages or increased productivity, numbers speak volumes and help us see the impact you’ve made in previous roles.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Dekra Automotive Ltd
✨Know Your Numbers
Make sure you come prepared with specific examples of how you've improved workshop efficiency in the past. Bring along data and metrics that showcase your achievements, like utilisation rates or productivity improvements. This will help you demonstrate your ability to deliver measurable results.
✨Understand the Role
Familiarise yourself with DEKRA Automotive Ltd's operations and their approach to aftersales. Research their current challenges and think about how your experience can address these issues. Showing that you understand their business will impress the interviewers and highlight your commitment.
✨Practice Your Communication Skills
As a consultant, you'll need to communicate effectively with various stakeholders. Practice articulating your thoughts clearly and confidently. Consider role-playing with a friend or using a mirror to refine your delivery. This will help you feel more at ease during the interview.
✨Prepare Questions
Have a list of insightful questions ready to ask the interviewers. This could include inquiries about their current workshop efficiency initiatives or how they measure success. Asking thoughtful questions shows your genuine interest in the role and helps you assess if it's the right fit for you.
