At a Glance
- Tasks: Support Volkswagen's repair network with expert technical guidance and improve vehicle repair quality.
- Company: Join DEKRA, a leader in automotive innovation and quality management.
- Benefits: Enjoy 25 days annual leave, private health insurance, and an electric vehicle salary sacrifice scheme.
- Other info: Dynamic role with opportunities for personal growth and development in a collaborative environment.
- Why this job: Make a real impact on vehicle repairs and enhance customer experiences in the automotive industry.
- Qualifications: Experience in diagnosing vehicle systems, especially electrical/electronic, and strong computer skills.
The predicted salary is between 31650 - 40000 £ per year.
Location: Volkswagen Group's National Learning Centre, Wymbush
Contract: Permanent, Full time
Benefits:
- 25 days plus annual leave plus bank holidays
- Holiday buy and sell scheme
- Employee referral scheme
- Private health insurance
- Pension contribution
- Eye test vouchers
- Electric vehicle salary sacrifice scheme
- Employee Assistance Programme (EAP)
At DEKRA we deal with future topics in every field of work: from vehicle inspection to cyber security, from product testing to clean energies or from automated driving to artificial intelligence. We anticipate technical developments early on and drive industry transformation as thought leaders.
As an Automotive Repair Quality Specialist, you'll play a vital role in supporting Volkswagen Group's Authorised Repairer network, providing expert technical guidance to help diagnose complex vehicle issues and ensure repairs are completed efficiently and to the highest standards.
Working as part of the Technical Support Team, you'll review and resolve technical cases, collaborate with workshop technicians and manufacturer specialists, and use your hands-on diagnostic expertise to improve repair quality, reduce repeat enquiries and enhance the overall customer experience across the retailer network.
Provide expert guidance and remote support to assist the retailer network with the identification of technical product issues and adherence to process. With your practical workshop experience, you will not only support the retailers, you will also assist in the development of solutions to reduce the volume and improve the quality of inbound contact.
Demonstrate a personal commitment to DEKRA Automotive Ltd's Environmental & Quality Management System. Proven success in diagnosis on a range of vehicle systems with a strong emphasis on electrical/electronic systems.
Very good computer skills and familiarity with the Microsoft Office Suite of applications. Ability to work on own initiative with attention to detail, along with a flexible and proactive personality. Personal qualities of integrity and credibility with a high level of organisational and time management skills.
Quality Specialist (Contract) in Northampton employer: Dekra Automotive Ltd
At DEKRA, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and professional growth. As a Vehicle Damage Assessor, you'll enjoy the flexibility of remote work while benefiting from comprehensive support, including ongoing training and a robust employee assistance programme. With competitive benefits such as private health insurance and a holiday buy and sell scheme, DEKRA is committed to ensuring our employees thrive both personally and professionally.
