At a Glance
- Tasks: Support Volkswagen's repair network with expert guidance and improve vehicle repair quality.
- Company: Join DEKRA, a leader in automotive innovation and sustainability.
- Benefits: Enjoy 25 days annual leave, private health insurance, and a pension scheme.
- Other info: Be part of a dynamic environment focused on future technologies and career growth.
- Why this job: Make a real impact on vehicle safety and customer satisfaction in a global team.
- Qualifications: Hands-on automotive experience and strong problem-solving skills.
The predicted salary is between 42500 - 42500 £ per year.
Automotive Repair Quality Specialist Location : Volkswagen Group's National Learning Centre, Wymbush Salary : Up to £42,500 DOE Contract : Permanent, Full time Benefits : 25 days plus annual leave plus BH, Holiday buy and sell scheme, Employee referral scheme, Private health insurance, Pension contribution, Eye test vouchers, Electric vehicle salary sacrifice scheme, Employee assistant programme Do you want to boost the future towards a safe, secure and sustainable world At DEKRA we deal with future topics in every field of work: from vehicle inspection to cyber security, from product testing to clean energies or from automated driving to artificial intelligence.
We anticipate technical developments early on and drive industry transformation as thought leaders.
For the exciting tasks that lie ahead we are looking for skilled and passionate people who want to grow and achieve their best in a global team.
Enthusiasts wanting to do meaningful work and to make a contribution as a trusted partner for our clients and for society.
People like you.
A Day in the Life and the Impact You'll
Make: As an Automotive Repair Quality Specialist, you'll play a vital role in supporting Volkswagen Group's Authorised Repairer network, providing expert technical guidance to help diagnose complex vehicle issues and ensure repairs are completed efficiently and to the highest standards.
Working as part of the Technical Support Team, you'll review and resolve technical cases, collaborate with workshop technicians and manufacturer specialists, and use your hands-on diagnostic expertise to improve repair quality, reduce repeat enquiries and enhance the overall customer experience across the retailer network.
What you will be doing: Provide expert guidance and remote support to assist the retailer network with the identification of technical product issues and adherence to process.
Work closely with the Retailers' technicians and the manufacturers' existing technical support team via specified communication channels.
With your practical workshop experience, you will not only support the retailers, you will also assist in the development of solutions to reduce the volume and improve the quality of inbound contact.
Demonstrate a personal commitment to DEKRA Automotive Ltd's Environmental
