Key Account Manager – Automotive
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Location: Field Based – South England. Head Office – IVECO HQ in Basildon.
Salary: £40,000 – £45,000 DOE + Company Car
Company: DEKRA Automotive (DAL)
Contract: Full-time, permanent
Do you want to boost the future towards a safe, secure and sustainable world
At DEKRA we deal with future topics in every field of work: from vehicle inspection to cyber security, from product testing to clean energies or from automated driving to artificial intelligence.
We anticipate technical developments early on and drive industry transformation as thought leaders.
For the exciting tasks that lie ahead we are looking for skilled and passionate people who want to grow and achieve their best in a global team.
Enthusiasts wanting to do meaningful work and to make a contribution as a trusted partner for our clients and for society. People like you.
A Day in the Life and the Impact You'll Make
As a Key Account Manager – Automotive, you'll build and develop strong relationships with key automotive customers, helping them improve vehicle uptime and fleet performance while ensuring they receive a first-class service from the brand and dealer network. Working closely with customers, dealers and internal teams, you'll analyse performance, identify trends, coordinate solutions and drive improvement initiatives that deliver a better customer experience.
What You'll Do
- Act as the lead point of contact for your assigned key accounts, building strong and lasting customer relationships.
- Support customers with in-life service, technical and operational queries, coordinating remedial actions and support programmes.
- Monitor fleet performance, identify trends and develop action plans to improve vehicle uptime and customer satisfaction.
- Work closely with dealers and repair partners, ensuring agreed SLAs are met and investigating areas of non-compliance.
- Arrange and facilitate meetings between customers, dealers and repair agents to resolve operational challenges.
- Produce high-quality customer visit reports and manage account projects, ensuring they are delivered to time and within budget.
- Produce and present monthly and quarterly performance reports for assigned accounts. xgikmsk
- Manage an agreed commercial support budget.
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Key Account Manager : Automotive in Pitsea employer: Dekra Automotive Careers
DEKRA is an exceptional employer that fosters a culture of growth and collaboration, particularly for the Audi Used Car Area Manager role in the North West and Midlands. With a strong emphasis on employee development, competitive benefits such as private health insurance and a generous holiday scheme, and a commitment to sustainability and innovation, DEKRA provides a dynamic environment where passionate individuals can thrive and make a meaningful impact in the automotive industry.
