At a Glance
- Tasks: Drive used car sales performance and enhance customer experience across Audi retailers.
- Company: Join DEKRA, a leader in automotive innovation and sustainability.
- Benefits: Enjoy competitive salary, private health insurance, and generous annual leave.
- Other info: Field-based role with diverse challenges and opportunities for growth.
- Why this job: Make a real impact in the automotive industry while working with passionate teams.
- Qualifications: Experience in retail or automotive, strong analytical and coaching skills required.
The predicted salary is between 42750 - 52250 £ per year.
Location: Field Based – North West & Midlands
Salary: £45-50K DOE + 20% discretionary bonus
Contract: Full-time, permanent
Do you want to boost the future towards a safe, secure and sustainable world? At DEKRA we deal with future topics in every field of work: from vehicle inspection to cyber security, from product testing to clean energies or from automated driving to artificial intelligence. We anticipate technical developments early on and drive industry transformation as thought leaders. For the exciting tasks that lie ahead we are looking for skilled and passionate people who want to grow and achieve their best in a global team.
A Day in the Life and the Impact You’ll Make:
As an Audi Used Car Area Manager, you’ll work across approximately 25 retailers throughout the North West and Midlands, helping used car departments improve sales performance, quality and customer experience. Working closely with retailer management teams and Audi field colleagues, you’ll analyse performance data, identify opportunities for improvement and agree SMART action plans that deliver measurable results. You’ll build strong relationships across the retailer network, coach and support teams, and ensure retailers remain aligned with Audi’s short, medium and long-term objectives. With a field-based role and a varied network of retailers, no two days will be the same as you work to drive professionalism, performance and continuous improvement across the Audi used car network.
What You’ll Do:
- Build strong relationships with Audi retailers and field teams, using KPI analysis and diagnostic meetings to identify opportunities to improve used car sales and quality.
- Assess and improve key areas of used car performance, including stock profile, vehicle preparation and presentation, customer enquiries, lead generation, handovers and follow-up.
- Create, implement and review SMART action plans, prioritising retailers with the greatest opportunities for improvement while maintaining effective relationships across the wider network.
- Conduct retailer visits, producing concise reports and providing coaching and guidance to support improved customer service, sales quality and operational performance.
- Work collaboratively with Audi and DEKRA teams to identify process improvements, share best practice and support the delivery of departmental standards, efficiency and profitability.
What You’ll Bring:
- Experience working effectively with a diverse range of stakeholders within a retailer or automotive environment.
- A strong understanding of the core processes required to deliver excellence in used car sales.
- The ability to analyse business performance and demonstrate practical commercial and financial awareness.
- Strong coaching and influencing skills, with the ability to develop the capability of stakeholders within retailer businesses.
- A good understanding of used car marketing strategies and how these can support retailer performance.
- Excellent communication, organisation and relationship-building skills.
- The confidence to work independently in a field-based role and manage priorities across a number of retailer sites.
- Good numeracy, literacy and IT skills.
Nice to Have:
- Experience identifying and capitalising on commercial opportunities within local or national automotive markets.
- Previous experience working within a franchised automotive retailer or manufacturer environment.
- Experience in a field-based performance improvement, consultancy, coaching or account management role.
What You’ll Receive for the Value You Bring:
- 25 days annual leave plus bank holidays
- Holiday buy and sell scheme
- Private health insurance
- Pension contribution
- Employee referral scheme
- Electric vehicle salary sacrifice scheme
- Eye test vouchers
- Employee Assistance Programme (EAP)
Let's create a safer world today. Apply now and join a team that values your expertise and passion. At DEKRA we value your unique experiences, perspectives, and backgrounds. We are committed to an inclusive workplace for all team members.
No agencies please.
Audi Used Car Area Manager in Birmingham employer: Dekra Automotive Careers
DEKRA is an exceptional employer that fosters a culture of growth and collaboration, particularly for the Audi Used Car Area Manager role in the North West and Midlands. With a strong emphasis on employee development, competitive benefits such as private health insurance and a generous holiday scheme, and a commitment to sustainability and innovation, DEKRA provides a dynamic environment where passionate individuals can thrive and make a meaningful impact in the automotive industry.
StudySmarter Expert Advice🤫
We think this is how you could land Audi Used Car Area Manager in Birmingham
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Dekra Automotive Careers, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Dekra Automotive Careers!
We think you need these skills to ace Audi Used Car Area Manager in Birmingham
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Dekra Automotive Careers, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Dekra Automotive Careers and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Dekra Automotive Careers that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Dekra Automotive Careers
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
