At a Glance
- Tasks: Manage customer relationships and ensure satisfaction through effective communication and teamwork.
- Company: Join Dekko Window Systems, an award-winning glazing industry leader.
- Benefits: Career development, training opportunities, and wellbeing support for you and your family.
- Other info: Genuine opportunities for progression in a values-driven environment.
- Why this job: Be part of a supportive team and make a real impact on customer satisfaction.
- Qualifications: Strong communication skills and experience in account handling.
The predicted salary is between 36000 - 44000 £ per year.
Join Dekko Window Systems and become part ofa team focused on quality, service andmanufacturing expertise.
- Location
- Head Office
Role overview
As an Internal Account Handler, you will be the first point of contact on a day-to-day basis.
You will build & maintain excellent customer relationships and manage all activities across your portfolio of new & existing customers.
Working within a team and liaising with various internal departments ensuring we deliver on customer expectations.
Through effective communication, networking and good customer service, your role will be vital in maintaining good relationships and growing our existing customer base alongside the BDM’s, ensuring they have a high level of satisfaction.
Key responsibilities
- Day to day multiple customer management and contact, liaising with them confirming order details, delivery dates and any issues such as missing items.
- Identifying and resolving customer issues by co-ordinating the activities of the team, and necessary department heads, and following up to ensure issues have been resolved.
- Understanding existing customers' strategic objectives, buying criteria and decision-making processes
- Liaise with transport regarding orders and deliveries
- Liaise with production for updates on the last call report and deal with any actions required
- Confident and experienced professional to sell to existing customer base and up-sell on existing products and cross-sell of new.
Build relationships across customers and help provide an amazing service, through collaborating with internal teams.
What we're looking for
- Excellent communication skills at all levels
- IT literate, good working knowledge of desktop software, Microsoft packages
- Good standard of literacy and numeracy
- Ability to work under pressure and meet strict deadlines/ targets.
- Strong business sense and industry expertise
- Experience in an Account Handler position
- Why join Dekko
- Join an award-winning business in the glazing industry
- Work for a company officially recognised as a Great Place to Work
- Career development opportunities in a growing, innovation-led business
- Access to apprenticeships, training and professional qualifications
- Genuine opportunities for progression and long-term career development
- A supportive, inclusive and values-driven team environment
- Free, confidential wellbeing support for you and your immediate family
- Opportunities to share ideas and help shape how we work
- Be part of the international Inwido Group, committed to sustainability and growth
- #J-18808-Ljbffr
Internal Accounts Handler in Ashton employer: Dekko Window Systems Ltd
Dekko Window Systems Ltd is an excellent employer, offering a dynamic work environment at their Ashton site where innovation and continuous improvement are at the forefront. Employees benefit from a culture that prioritises accountability and transparency, alongside opportunities for professional growth through structured problem-solving initiatives. With a strong focus on operational excellence, team members are empowered to make impactful contributions that drive productivity and efficiency.
StudySmarter Expert Advice🤫
We think this is how you could land Internal Accounts Handler in Ashton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Dekko Window Systems Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Dekko Window Systems Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Internal Accounts Handler in Ashton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Dekko Window Systems Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Dekko Window Systems Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Dekko Window Systems Ltd!
How to prepare for a job interview at Dekko Window Systems Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
