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- Tasks: Handle customer inquiries and provide solutions to create positive experiences.
- Company: Join a programme connecting you with top UK employers for remote roles.
- Benefits: Free training, flexible schedules, and nationally recognised qualifications.
- Why this job: Gain valuable skills while working from home in a supportive environment.
- Qualifications: Strong communication and problem-solving skills are essential.
- Other info: Limited places available, so apply now to secure your spot!
The predicted salary is between 24000 - 36000 £ per year.
Overview
FREE REMOTE WORKING EMPLOYMENT PROGRAMME – 5-DAYS, ONLINE
Are you looking for a remote job as a Customer Experience Associate?
We work with some of the UKs largest employers to give you direct access to an incredible range of remote & hybrid customer service roles with flexible schedules for a healthy work-life balance.
Remote job opportunities are part of a FREE 5-day, fully-funded, pre-employment training programme to prepare you for remote roles and which includes nationally recognised qualifications.
This is a totally free (government funded) programme but some eligibility conditions will apply.
Programme Topics
- What is Remote & Hybrid Working?
- How To Set Up Your Home Office
- How To Stay Motivated
- Maintaining a Positive Mindset
- CV Workshop
- Application Support
- Customer Service & Business Admin Skills
- Equality & Diversity at Work
Limited places are available so apply online now!
Customer Experience Associate Job Overview
In a remote customer service job, you’ll handle customer inquiries and provide solutions, creating a positive experience. These work from home & hybrid customer service jobs demand a mix of talents, such as communication and problem-solving.
Responsibilities Include
- Professionally process outbound sales and/or customer service calls
- Respond to customer questions
- Resolve customer issues
- Record and verify accurate information on all calls
- Maintain consistent, reliable attendance standards
If you are looking for an exciting opportunity to develop your skills as a remote customer service operative this will be ideal for you.
Apply online today!
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Remote Customer Experience Associate employer: Dekalogic
Contact Detail:
Dekalogic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote Customer Experience Associate
✨Tip Number 1
Get your head in the game! Before you even think about applying, make sure you understand what remote working is all about. Familiarise yourself with the tools and tech that come with it, so you can hit the ground running.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling inquiries and resolving issues during interviews.
✨Tip Number 3
Network like a pro! Connect with others in the industry on platforms like LinkedIn. Join groups related to customer service and remote work to find out about job openings and get insider tips.
✨Tip Number 4
Don’t just apply anywhere—apply through our website! We’ve got direct access to some of the UK’s biggest employers looking for talent like yours. Plus, you’ll be part of our free training programme, which is a great way to boost your skills.
We think you need these skills to ace Remote Customer Experience Associate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that are relevant to the Customer Experience Associate role. Highlight your communication and problem-solving abilities, as these are key in customer service.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer service and how your background makes you a great fit for the role. Keep it friendly and professional!
Showcase Your Remote Work Skills: Since this is a remote position, emphasise any previous remote work experience or skills that help you thrive in a home office environment. Mention your ability to stay motivated and organised while working from home.
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for this fantastic opportunity. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Dekalogic
✨Know Your Stuff
Before the interview, make sure you understand what a Customer Experience Associate does. Familiarise yourself with common customer service scenarios and think about how you would handle them. This will show that you're proactive and ready to tackle the role.
✨Set Up Your Space
Since this is a remote position, ensure your interview space is tidy and professional. A quiet environment free from distractions will help you focus and present yourself in the best light. Plus, it shows that you take the role seriously!
✨Practice Active Listening
During the interview, listen carefully to the questions being asked. Respond thoughtfully and ask for clarification if needed. This demonstrates your communication skills and shows that you value the conversation, which is crucial in customer service.
✨Show Enthusiasm
Let your passion for customer service shine through! Share examples of how you've gone above and beyond for customers in the past. Employers love candidates who are genuinely excited about helping others and creating positive experiences.
