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For Companies At a Glance
- Tasks: Handle customer inquiries and provide solutions to create a positive experience.
- Company: Join a programme connecting you with top UK employers for remote roles.
- Benefits: Free training, flexible schedules, and nationally recognised qualifications.
- Why this job: Gain valuable skills while working from home in a supportive environment.
- Qualifications: Strong communication and problem-solving skills are essential.
- Other info: Limited places available, so apply now to secure your spot!
The predicted salary is between 24000 - 36000 £ per year.
Overview
FREE REMOTE WORKING EMPLOYMENT PROGRAMME – 5-DAYS, ONLINE
Are you looking for a remote job as a Customer Experience Associate?
We work with some of the UKs largest employers to give you direct access to an incredible range of remote & hybrid customer service roles with flexible schedules for a healthy work-life balance.
Remote job opportunities are part of a FREE 5-day, fully-funded, pre-employment training programme to prepare you for remote roles and which includes nationally recognised qualifications.
This is a totally free (government funded) programme but some eligibility conditions will apply.
Programme Topics Include
- What is Remote & Hybrid Working?
- How To Set Up Your Home Office
- How To Stay Motivated
- Maintaining a Positive Mindset
- CV Workshop
- Application Support
- Customer Service & Business Admin Skills
- Equality & Diversity at Work
Limited places are available so apply online now!
Responsibilities
Customer Experience Associate Job Overview
In a remote customer service job, you’ll handle customer inquiries and provide solutions, creating a positive experience. These work from home & hybrid customer service jobs demand a mix of talents, such as communication and problem-solving. Check out the latest virtual customer service jobs and companies hiring!
Responsibilities Include
- Professionally process outbound sales and/or customer service calls
- Respond to customer questions
- Resolve customer issues
- Record and verify accurate information on all calls
- Maintain consistent, reliable attendance standards
If you are looking for an exciting opportunity to develop your skills as a remote customer service operative this will be ideal for you.
Apply online today!
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Remote Customer Experience Associate employer: Dekalogic
Contact Detail:
Dekalogic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote Customer Experience Associate
✨Tip Number 1
Get your tech sorted! Make sure your home office is set up with a reliable internet connection and all the tools you need. This shows potential employers that you're ready to hit the ground running.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling real customer inquiries during interviews.
✨Tip Number 3
Show off your personality! When you’re in interviews, let your enthusiasm for customer service shine through. Employers love candidates who are not just skilled but also genuinely excited about helping customers.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of remote customer service roles waiting for you. The more you apply, the better your chances of landing that dream job!
We think you need these skills to ace Remote Customer Experience Associate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Experience Associate role. Highlight any relevant customer service experience and showcase your communication skills.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about remote work and how you can contribute to creating positive customer experiences. Keep it friendly and professional.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've successfully resolved customer issues in the past. This will demonstrate your ability to handle inquiries effectively and maintain a positive mindset.
Apply Through Our Website: Don’t forget to apply through our website for the best chance at landing this opportunity! It’s quick and easy, and we’re excited to see your application come through.
How to prepare for a job interview at Dekalogic
✨Know Your Customer Service Basics
Before the interview, brush up on key customer service principles. Understand how to handle inquiries and resolve issues effectively. This will help you demonstrate your knowledge and show that you're ready to create positive experiences for customers.
✨Set Up Your Home Office
Since this role is remote, make sure you have a dedicated workspace that’s quiet and free from distractions. During the interview, mention how you’ve set up your home office to stay productive and motivated. It shows you’re serious about remote work!
✨Practice Common Interview Questions
Prepare for typical customer service interview questions, like how you would handle an upset customer or a challenging situation. Practising your responses will help you feel more confident and articulate during the actual interview.
✨Show Enthusiasm for Remote Work
Express your excitement about the flexibility and opportunities that come with remote work. Share any personal experiences that highlight your ability to stay motivated and maintain a positive mindset while working from home.
