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For Companies At a Glance
- Tasks: Handle customer inquiries and provide solutions for a positive experience.
- Company: Join DEKALOGIC, a leader in remote customer service roles.
- Benefits: Enjoy flexible schedules and a free 5-day pre-employment training programme.
- Why this job: Gain valuable experience while working remotely in a supportive environment.
- Qualifications: No prior experience needed; just a passion for helping others.
- Other info: This role is entry-level and offers nationally recognised qualifications.
The predicted salary is between 24000 - 36000 £ per year.
Overview
FREE REMOTE WORKING EMPLOYMENT PROGRAMME – 5-DAYS, ONLINE
Are you looking for a remote job as a Customer Experience Associate?
We work with some of the UK\’s largest employers to give you direct access to an incredible range of remote & hybrid customer service roles with flexible schedules for a healthy work-life balance.
Remote job opportunities are part of a FREE 5-day, fully-funded, pre-employment training programme to prepare you for remote roles and which includes nationally recognised qualifications.
This is a totally free (government funded) programme but some eligibility conditions will apply.
Programme Topics Include
- What is Remote & Hybrid Working?
- How To Set Up Your Home Office
- How To Stay Motivated
- Maintaining a Positive Mindset
- CV Workshop
- Application Support
- Customer Service & Business Admin Skills
- Equality & Diversity at Work
Limited places are available so apply online now!
Job Overview
Customer Experience Associate
In a remote customer service job, you\\\’ll handle customer inquiries and provide solutions, creating a positive experience. These work from home & hybrid customer service jobs demand a mix of talents, such as communication and problem-solving. Check out the latest virtual customer service jobs and companies hiring!
Responsibilities
- Professionally process outbound sales and/or customer service calls
- Respond to customer questions
- Resolve customer issues
- Record and verify accurate information on all calls
- Maintain consistent, reliable attendance standards
If you are looking for an exciting opportunity to develop your skills as a remote customer service operative this will be ideal for you.
Apply online today!
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Remote Customer Experience Associate employer: Dekalogic
Contact Detail:
Dekalogic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote Customer Experience Associate
✨Tip Number 1
Familiarise yourself with common customer service scenarios and solutions. This will help you demonstrate your problem-solving skills during any interviews or discussions.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since this role involves handling customer inquiries, being clear and concise will set you apart from other candidates.
✨Tip Number 3
Research DEKALOGIC and their customer service approach. Understanding their values and how they interact with customers can give you an edge in showing that you're a good fit for their team.
✨Tip Number 4
Be prepared to discuss your availability and flexibility. Since the role offers remote and hybrid options, showcasing your adaptability can make you a more attractive candidate.
We think you need these skills to ace Remote Customer Experience Associate
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and qualifications required for the Remote Customer Experience Associate position. Tailor your application to highlight relevant skills and experiences.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your customer service experience. Use bullet points to detail your achievements and responsibilities in previous roles, focusing on how you resolved customer issues and improved customer satisfaction.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention why you are interested in working remotely and how your skills align with the company's mission to provide excellent customer service.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in customer service roles.
How to prepare for a job interview at Dekalogic
✨Understand the Role
Make sure you thoroughly read the job description and understand what a Remote Customer Experience Associate does. Familiarise yourself with the responsibilities, such as handling customer inquiries and providing solutions, so you can demonstrate your knowledge during the interview.
✨Showcase Your Communication Skills
As this role involves customer service, it's crucial to highlight your communication skills. Prepare examples of how you've effectively resolved customer issues in the past, and be ready to demonstrate your ability to communicate clearly and professionally.
✨Prepare for Common Questions
Anticipate common interview questions related to customer service, such as how you would handle an irate customer or what steps you take to ensure customer satisfaction. Practising your responses will help you feel more confident during the interview.
✨Ask Insightful Questions
At the end of the interview, be prepared to ask insightful questions about the company culture, training programmes, and expectations for the role. This shows your genuine interest in the position and helps you determine if it's the right fit for you.
