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For Companies At a Glance
- Tasks: Handle customer calls, resolve issues, and maintain accurate records.
- Company: Join DEKALOGIC, a leader in remote customer service opportunities.
- Benefits: Enjoy flexible schedules, a healthy work-life balance, and free training.
- Why this job: Gain valuable skills while working remotely with a supportive team.
- Qualifications: No prior experience needed; just a passion for customer service.
- Other info: Limited spots available; apply now to secure your place!
The predicted salary is between 24000 - 36000 £ per year.
Join to apply for the Remote Customer Experience Associate role at DEKALOGIC
This is a FREE 5-day, fully-funded, pre-employment training programme to prepare you for remote roles and which includes nationally recognised qualifications. The programme is totally free (government funded) but some eligibility conditions will apply.
Programme Topics Include
- What is Remote & Hybrid Working?
- How To Set Up Your Home Office
- How To Stay Motivated
- Maintaining a Positive Mindset
- CV Workshop
- Application Support
- Customer Service & Business Admin Skills
- Equality & Diversity at Work
Customer Experience Associate Job Overview
In a remote customer service job, you\’ll handle customer inquiries and provide solutions, creating a positive experience. These work from home & hybrid customer service jobs demand a mix of talents, such as communication and problem-solving.
Responsibilities Include
- Professionally process outbound sales and/or customer service calls
- Respond to customer questions.
- Resolve customer issues.
- Record and verify accurate information on all calls.
- Maintain consistent, reliable attendance standards.
Seniority level: Entry level
Employment type: Full-time
Job function: Customer Service
Industries: Administrative and Support Services
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Remote Customer Experience Associate employer: Dekalogic
Contact Detail:
Dekalogic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote Customer Experience Associate
✨Tip Number 1
Familiarise yourself with remote working tools and platforms. Since this role is remote, being comfortable with software like Zoom, Slack, or customer service platforms can give you an edge during the interview.
✨Tip Number 2
Showcase your customer service skills through examples. Prepare specific scenarios where you've successfully resolved customer issues or provided excellent service, as this will demonstrate your capability in handling similar situations.
✨Tip Number 3
Research DEKALOGIC and their customer service approach. Understanding their values and how they interact with customers can help you tailor your responses to align with their expectations during the interview.
✨Tip Number 4
Practice maintaining a positive mindset. Since the role involves dealing with various customer queries, demonstrating your ability to stay motivated and positive, even in challenging situations, will be crucial.
We think you need these skills to ace Remote Customer Experience Associate
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Remote Customer Experience Associate position. Understand the responsibilities and required skills to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous customer service experience or skills that relate to remote working. Mention specific examples of how you've successfully handled customer queries or resolved issues.
Craft a Compelling Cover Letter: Write a personalised cover letter that showcases your enthusiasm for the role and the company. Explain why you are a good fit for the position and how the training programme aligns with your career goals.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Dekalogic
✨Understand the Role
Make sure you thoroughly understand what a Remote Customer Experience Associate does. Familiarise yourself with the responsibilities, such as processing outbound sales calls and resolving customer issues. This will help you answer questions confidently.
✨Showcase Your Communication Skills
Since this role involves direct customer interaction, demonstrate your communication skills during the interview. Practice clear and concise responses, and be ready to discuss how you would handle various customer scenarios.
✨Prepare for Common Questions
Anticipate common interview questions related to customer service, such as how you would deal with an unhappy customer or how you maintain motivation while working remotely. Prepare specific examples from your past experiences to illustrate your points.
✨Highlight Your Adaptability
Working remotely requires a certain level of adaptability. Be prepared to discuss how you manage your time, set up your home office, and stay motivated. This will show that you are well-suited for a remote working environment.
