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- Tasks: Support IT Helpdesk by responding to inquiries and managing helpdesk requests.
- Company: Join DEKA R&D Corp, a hub of innovation in engineering and technology.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and learning.
- Why this job: Make a real impact by helping others and working on cutting-edge technology.
- Qualifications: Requires a technical degree and experience in helpdesk support, especially with Linux.
- Other info: Located near beaches and mountains, perfect for outdoor enthusiasts.
The predicted salary is between 30000 - 42000 £ per year.
DEKA R&D Corp is looking for an IT Helpdesk Technician to support DEKA’s engineering efforts. This candidate will be a point of contact for all helpdesk inquiries via phone, email and walk-ins, with an emphasis on Linux end user / desktop support. Candidate should have a good customer service background, strong organizational and communication skills, a strong technical knowledge of computers and the ability to work in a team environment. Previous experience working in a fast paced IT support environment preferred.
How you will make an impact:
- Support the IT Helpdesk process by responding to incoming calls and emails
- Complete helpdesk requests in an accurate, timely and professional manor
- Build, Image and install new PC’s and refurbish used PC’s
- Maintain a clean work area
Skills you will need to be successful:
- Two year technical degree or equivalent
- Threeor more years helpdesk experience
- Basic Networking experience
- Computer Diagnostic experience
- Linux and Windows experience with a main focus on Linux
- Thorough understanding of IT concepts and terminology
- Good organizational and communication skills a must
- Microsoft Active Directory experience
- Basic inventory experience
- Ability to learn new software applications quickly
About DEKA:
One hour from the beach, Boston, and the mountains, the historic Amoskeag Millyard once housed the largest textile mills in the world. It is now home to DEKA Research & Development, where we are taking the same innovation and cutting-edge technology into the modern age.
Behind DEKA’s brick walls sits a team of professionals who strive to make a difference every day through thoughtful engineering, design, and manufacturing. Here at DEKA, some of the most innovative and life-changing products of our time are created, and new ideas are always welcome and explored.
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IT Helpdesk Technician employer: DEKA Research & Development
Contact Detail:
DEKA Research & Development Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Helpdesk Technician
✨Tip Number 1
Familiarise yourself with Linux systems, as this role emphasises Linux end-user support. Consider setting up a personal project or contributing to open-source projects to demonstrate your hands-on experience.
✨Tip Number 2
Brush up on your customer service skills. Since you'll be the first point of contact for helpdesk inquiries, practice clear communication and patience when dealing with users who may not be tech-savvy.
✨Tip Number 3
Network with current or former employees of DEKA R&D Corp. They can provide insights into the company culture and the specific challenges faced in the IT Helpdesk role, which can help you tailor your approach.
✨Tip Number 4
Prepare for potential technical questions during the interview. Brush up on basic networking concepts and computer diagnostics, as these are crucial skills for the position and will show your readiness to tackle the job.
We think you need these skills to ace IT Helpdesk Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly with Linux systems. Emphasise any previous helpdesk roles and customer service experience to align with DEKA's requirements.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT support and your ability to work in a team. Mention specific examples of how you've successfully handled helpdesk inquiries or technical issues in the past.
Highlight Technical Skills: In your application, clearly list your technical skills, especially those related to Linux and Windows environments. Include any experience with Microsoft Active Directory and basic networking to demonstrate your qualifications.
Showcase Communication Skills: Since good communication is essential for this role, provide examples in your application of how you've effectively communicated with customers or team members in previous positions. This could be through resolving issues or providing clear instructions.
How to prepare for a job interview at DEKA Research & Development
✨Showcase Your Technical Skills
Be prepared to discuss your technical knowledge, especially regarding Linux and Windows systems. Highlight any relevant experience you have with computer diagnostics and networking, as these are crucial for the role.
✨Demonstrate Customer Service Experience
Since this position involves direct interaction with users, share examples of how you've successfully handled helpdesk inquiries in the past. Emphasise your ability to communicate clearly and effectively, as well as your commitment to providing excellent customer service.
✨Prepare for Scenario-Based Questions
Expect to be asked how you would handle specific IT support scenarios. Think through common issues that arise in a helpdesk environment and prepare your responses, focusing on your problem-solving skills and teamwork.
✨Research DEKA R&D Corp
Familiarise yourself with DEKA's mission and the innovative work they do. Understanding the company's culture and values will help you tailor your answers and show that you're genuinely interested in being part of their team.
