At a Glance
- Tasks: Provide first line technical support, troubleshoot issues, and assist with installations.
- Company: Join deister, a family-owned leader in UK security solutions for over 38 years.
- Benefits: Enjoy flexible working, a competitive salary, and a supportive team environment.
- Other info: Opportunities for growth and a structured onboarding program await you.
- Why this job: Be part of an innovative team where your ideas can make a real impact.
- Qualifications: 5 years in technical support, IT education, and strong troubleshooting skills required.
The predicted salary is between 36000 - 60000 £ per year.
Department: Technical Services and Support
Location: Deister UK HQ
Description
Do you like the idea of working with great people on great solutions? We are on a mission to unlock more value for our customers through the power of our people and solutions. We are an independent growing family‑owned business with global geographic coverage and our skilled workforce serves a diverse customer base across the public and private sector. Based in our purpose‑built offices in Lincolnshire, deister have been at the forefront of the UK security sector for over 38 years. As a specialist design and manufacturing company, we develop and produce class‑leading solutions trusted across critical sectors and industries. With a reputation built on innovation, value engineering and trust, we are proud to be a leading provider of advanced identification solutions that protect people, assets, and infrastructure.
Our product portfolio includes:
- Intelligent Key and Asset Management Solutions
- GovPass compliant and NPSA assured Access Control Readers and Credentials
- Long-Range Vehicle Identification Systems
- Wireless Locking Systems
- Secure Physical and Mobile Credentials
Interested in joining deister? Learn more about us on our careers portal.
What will you do?
We are seeking a motivated and customer focused Technical Support Specialist to provide first line technical assistance to our customers. This role involves troubleshooting hardware and software issues, supporting installations, and ensuring customer satisfaction through timely and effective solutions.
- Use knowledge and experience to troubleshoot customers operational and maintenance issues via phone, email, and remote tools for deister’s software and hardware systems.
- Correctly record all technical queries and communications to allow all departments to review the current situation and the answers provided to the customers.
- Identify and define opportunities for development of products and services provided by the company.
- Assist customers with product setup, configuration, and troubleshooting.
- Collaborate with engineering and product teams to upscale and resolve complex issues.
- Support field technicians and partners during installations and maintenance.
- Conduct product testing and provide feedback to improve quality and usability.
- Participate in training sessions and stay current on product updates and technologies.
- Support the sales team as the technical expert during sales calls and provide product demonstrations.
- Occasional visits to customer sites.
What will you bring?
We have put together some criteria that we think is important for this role, but don’t worry if your experience and expertise isn’t an exact match. If you feel that you can add value to our role and to our business more broadly, we would welcome your application and be eager to learn more about you.
Essential
- At least 5 years in technical support or a customer‑facing IT role.
- Higher educated in Information Technology, Electronics, or a related field.
- Proficiency in using hand tools, power tools, and a voltmeter.
- Hand soldering skills.
- Strong troubleshooting skills with hardware, software, and networking.
- Familiarity with Windows OS, networking protocols, and remote support tools.
- Excellent written, telephone and face‑to‑face communication skills.
- Ability to work independently and manage multiple support cases.
- Be a problem solver, and not afraid to use new ideas, initiatives and challenge our processes.
- Good with detail and able to see tasks through to completion swiftly and effectively.
- Capable of responding effectively in a crisis situation.
- Comfortable working in a highly collaborative team where mutual support and shared success is valued.
- Fluent in written and spoken English.
- Full UK driving license.
Desirable
- Security system installation experience (Access Control, CCTV, etc.).
- Experience working with Access Control software (e.g., CCURE, Lenel, Genetec, Gallagher).
- Understanding of communication protocols (RS485, Wiegand, OSDP).
- Understanding of Networks (IP addresses, Ports, etc.).
- Working knowledge of SQL database management.
- 3D CAD design and 3D printing experience.
Apply now
Be part of a global team where your ambition and impact matter. With strong support and opportunities to grow, this is your chance to make a difference. Don’t worry about ticking every box, if you meet most of the requirements, we want to hear from you.
Why work for deister?
Empowerment - Join a global team that offers flexibility and constant opportunities to deepen your expertise. We’re eager to learn about the talents, skills, and experiences that make you unique.
Innovation - You thrive on turning big challenges into breakthrough ideas. We champion bold thinking, rapid experimentation, and inventive problem solving. Bring your fresh perspectives, and we’ll give you the runway to transform them into real world impact.
Integrity - You’re results driven, reliable, and straightforward, and you expect the same in return. We’re committed to creating an environment where everyone feels appreciated, accepted, and free to be their authentic self.
Benefits include:
- Competitive basic salary
- Contribution to a company pension scheme
- Flexible working arrangements to support a healthy work‑life balance
- We promote flat hierarchies, open communication, and a collaborative culture built on mutual respect and constructive feedback.
- We will set you up for success with a structured onboarding program and the support of experienced team members every step of the way.
- Enjoy a modern, welcoming work environment with complimentary refreshments including fresh fruit, coffee, water, and juices.
Technical Support Specialist employer: deister electronic UK
At deister, we pride ourselves on being an excellent employer, offering a supportive and collaborative work culture that values innovation and integrity. Our purpose-built offices in Lincolnshire provide a modern environment where employees can thrive, with flexible working arrangements and opportunities for professional growth. Join us to be part of a global team dedicated to making a meaningful impact through advanced security solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Specialist
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at deister electronic UK. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like deister electronic UK before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Support Specialist
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to deister electronic UK:Your cover letter is your chance to shine! Tell us why you want to work at deister electronic UK specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at deister electronic UK!
How to prepare for a job interview at deister electronic UK
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
