Trainee Technical Support Assistant in Lincolnshire

Department: Technical Services and Support

Location: Deister UK HQ

Description

Do you like the idea of working with great people on great solutions? We are on a mission to unlock more value for our customers through the power of our people and solutions. We are an independent growing family-owned business with global geographic coverage and our skilled workforce serves a diverse customer base across the public and private sector. Based in our purpose-built offices in Lincolnshire, deister have been at the forefront of the UK security sector for over 38 years. As a specialist design and manufacturing company, we develop and produce class leading solutions trusted across critical sectors and industries. With a reputation built on innovation, value engineering and trust, we are proud to be a leading provider of advanced identification solutions that protect people, assets, and infrastructure.

Interested in joining deister? Learn more about us on our careers portal.

What will you do?

Are you passionate about technology and eager to build a career in technical support? We’re looking for a Trainee Technical Support Assistant to join our growing team and gain hands-on experience while receiving full training and mentorship. This is a fantastic opportunity for someone looking to start their journey in technology whether you’re a school leaver, career changer, or simply someone with a strong interest in solving technical problems. We are seeking a motivated and customer focused Trainee Technical Support Assistant to provide first line technical assistance to our customers. This role involves troubleshooting hardware and software issues, supporting installations, and ensuring customer satisfaction through timely and effective solutions.

• Support field technicians and partners during installations and maintenance.
• Participate in training sessions and stay current on product updates and technologies.
• Monitor support requests and RMAs through our ticketing system.
• Process service related paperwork for returned goods.
• Goods preparation, learning how to program product.
• Logging in goods which have been returned for service work.

After training you will be able to:

• Use knowledge and experience to troubleshoot customers operational and maintenance issues via phone, email and using remote tools for deister’s software and hardware systems.
• Correctly record all technical queries and communications to allow all departments to review the current situation and the answers provided to the customers.
• Identify and define opportunities for development of products and services provided by the company.
• Conduct product testing and provide feedback to improve quality and usability.
• Support the sales team as the technical support during sales calls and provide product demonstrations.
• Assist customers with product setup, configuration, and troubleshooting.

What will you bring?

We’ve put together some criteria that we think is important for this role, but don’t worry if your experience and expertise isn’t an exact match. If you feel that you can add value to our role and to our business more broadly, we would welcome your application and be eager to learn more about you.

• Have a love of technology. Hobbies include programming 3D CAD design, 3D printing or electronics.
• Ability in using hand tools, power tools, and a voltmeter.
• Hand soldering skills.
• Familiarity with Windows OS, networking protocols, IP addresses, Ports, etc.
• Working knowledge of SQL database management.
• Essential Educated to BTEC, A Level or equivalent.
• Analytical problem solving skills.
• Excellent written, telephone and face-to-face communication skills.
• Be a problem solver, and not afraid to use new ideas, initiatives and challenge our processes.
• Good with detail and able to see tasks through to completion swiftly and effectively.
• Comfortable working in a highly collaborative team where mutual support and shared success is valued.
• Fluent in written and spoken English.
• Full UK driving license.

Apply now

Be part of a global team where your ambition and impact matter. With strong support and opportunities to grow, this is your chance to make a difference. Don’t worry about ticking every box, if you meet most of the requirements, we want to hear from you.

Why work for deister?

• Empowerment - Join a global team that offers flexibility and constant opportunities to deepen your expertise.
• Innovation - You thrive on turning big challenges into breakthrough ideas.
• Integrity - You’re results driven, reliable, and straightforward, and you expect the same in return.
• Competitive basic salary.
• Contribution to a company pension scheme.
• Flexible working arrangements to support a healthy work-life balance.
• We promote flat hierarchies, open communication, and a collaborative culture built on mutual respect and constructive feedback.
• We will set you up for success with a structured onboarding program and the support of experienced team members every step of the way.
• Enjoy a modern, welcoming work environment with complimentary refreshments including fresh fruit, coffee, water, and juices.