At a Glance
- Tasks: Lead and motivate teams while delivering exceptional customer service in various stores.
- Company: Join Deichmann, a leading footwear retailer known for its commitment to quality and customer satisfaction.
- Benefits: Enjoy a competitive salary of £29,500 and comprehensive training for career growth.
- Other info: Flexibility in travel is required as you'll work across multiple locations.
- Why this job: This role offers hands-on experience and the chance to progress to Store Manager.
- Qualifications: Previous retail experience and a passion for customer service are essential.
The predicted salary is between 29500 - 29500 £ per year.
You will undergo first class training and development, including holding stores on a planned and ad hoc basis with a view to you potentially becoming a Cover Manager at the end of your training, and then potentially on to becoming Store Manager of your own Store. You must be fully flexible in terms of travel as you will be working in a number of different stores and you will have previous experience of working in retail or a related sector. You must be able to problem solve and think on your feet, alongside this you will be a people person, have the ability to plan and co‑ordinate resources and be passionate about the delivery of exceptional customer service. Key activities:
Responsibilities
- Motivate and coach the team to deliver excellent customer service
- Lead by example in promoting and recommending complimentary shoe care products, demonstrating confidence with selling and excellent product knowledge, ensuring the very best level of customer service
- Resourcing / drafting rotas, working within budget
- Stock management
- Analysing and interpreting sales performance data and reports
- Making recommendations for ways to improve sales performance, based on analysis of quantitative and qualitative data and identification of customer insights
- Ensure all company standards are implemented and maintained (i.e. merchandising, admin)
- Support the delivery of KPI\'s, meeting all company standards
- Assist in recruitment and training of the team
Qualifications
- A hands on leader, with experience in retail or a related industry sector
- Have a positive flexible approach with a can do attitude
- Energy and enthusiasm, with ability to work under pressure, in a demanding fast paced environment
- Have the confidence and ability to motivate, coach and inspire the team
- Numerate
- Attention to detail
- Good communicator
- Be methodical, organised and have a structured approach to work
- Spatial awareness
- Be fully flexible across the week
You will join us on a full time, permanent basis and in return will receive an initial salary of £30,500 per annum.
Initially based in a store on the district, following training you will support and hold stores either on a planned or adhoc basis across the surrounding area including Peterborough, Serpentine Green, Kings Lynn and Corby. Ideal candidate: This is a really exciting opportunity for a successful and ambitious Team Member or Supervisor, looking to progress their career into Store Management.
Trainee Manager in Peterborough employer: DEICHMANN
At Deichmann, we pride ourselves on being an excellent employer, offering a dynamic work culture that fosters growth and development for our employees. As a Trainee Manager, you will benefit from comprehensive training and the opportunity to advance your career within a supportive team environment, all while working in various locations across the district. With a focus on exceptional customer service and teamwork, Deichmann provides a rewarding experience for those looking to make a meaningful impact in retail.
StudySmarter Expert Advice🤫
We think this is how you could land Trainee Manager in Peterborough
✨Tip Number 1
Familiarise yourself with Deichmann's values and customer service standards. Understanding their approach to retail will help you align your responses during interviews and demonstrate that you're a good fit for their team.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've motivated or coached a team in the past. Be ready to discuss specific situations where you improved team performance or customer satisfaction.
✨Tip Number 3
Research the stores you'll be working in, such as Serpentine Green and Kings Lynn. Knowing the local market and customer preferences can give you an edge in discussions about sales strategies and stock management.
✨Tip Number 4
Prepare to discuss your problem-solving abilities. Think of scenarios where you've had to think on your feet in a retail environment, as this is crucial for the Trainee Manager role.
We think you need these skills to ace Trainee Manager in Peterborough
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in retail or related sectors. Emphasise any leadership roles or responsibilities you've had, as well as your ability to motivate and coach a team.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for customer service and your enthusiasm for the Trainee Manager role. Mention specific examples of how you've successfully led teams or improved sales performance in previous positions.
Highlight Flexibility and Problem-Solving Skills:In your application, stress your flexibility regarding travel and your ability to think on your feet. Provide examples of situations where you've successfully solved problems in a fast-paced environment.
Showcase Your People Skills:Demonstrate your ability to communicate effectively and inspire others. Include anecdotes that illustrate your experience in coaching or motivating team members to deliver exceptional customer service.
How to prepare for a job interview at DEICHMANN
✨Show Your Retail Experience
Make sure to highlight your previous experience in retail or related sectors during the interview. Discuss specific roles and responsibilities you've had, especially those that involved customer service, team leadership, or problem-solving.
✨Demonstrate Your People Skills
As a Trainee Manager, you'll need to motivate and coach your team. Be prepared to share examples of how you've successfully led a team or resolved conflicts in the past. This will show your potential employer that you can inspire others.
✨Prepare for Situational Questions
Expect questions that assess your ability to think on your feet and solve problems. Prepare scenarios where you had to make quick decisions or adapt to unexpected changes, as this is crucial for the role.
✨Research the Company and Its Values
Familiarise yourself with Deichmann's values and customer service standards. Being able to discuss how your personal values align with the company's mission will demonstrate your genuine interest in the position.
