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- Tasks: Lead a dynamic retail team and deliver exceptional customer service.
- Company: Join Deichmann, a vibrant retail brand with growth opportunities.
- Benefits: Earn up to £13.41 per hour plus sales commission and flexible hours.
- Why this job: Be part of a fast-paced environment where your leadership makes a difference.
- Qualifications: Previous retail and supervisory experience with a passion for customer service.
- Other info: Flexible 16-hour contract with potential for career advancement.
The predicted salary is between 13 - 14 £ per hour.
Deichmann are seeking an enthusiastic and passionate Retail Supervisor to join the team in our Hanley store. You will be offered a competitive hourly rate of up to £13.41 per hour + non contractual, hourly sales commission. At Deichmann, our Retail Supervisors play a vital role in supporting the store management team and deliver an exceptional shopping experience to our customers. In return for your hard work, you will be offered fantastic opportunities for you to be able to grow and develop within your retail career. This is a part time, permanent position and you will be contracted to work 16 hours per week.
Ideal candidate: If you have energy, drive and passion to work in a fast paced, customer facing, retail environment, this is the role for you! You will have a positive attitude towards providing exceptional customer service, the ability to lead a team, the stamina to work on a fast-paced shop floor and the capacity to work calmly under pressure. You will have previous retail experience and ideally will have worked as a supervisor previously.
Key activities:
- Lead and supervise the store team in the absence of the Store Manager.
- Open & close the store, including cashing up and completion of associated administrative duties.
- Offer excellent levels of customer service and have a strong product knowledge.
- Lead by example, by recommending and promoting complimentary products with each sale.
- Assisting management in leading the team, to achieve store sales targets and KPI’s.
- Support team members as and when required.
- Ensure that the store is correctly merchandised, product displays are refreshed and inviting to the customer.
- Process stock deliveries and store transfers.
- Deal with customer queries and complaints.
Personal characteristics:
- Able to take direction from management regarding additional tasks and duties.
- Previous supervisory experience including cashing up and banking.
- Self-motivated, with a positive, can do attitude.
- Ability to supervise, motivate, coach and work with a team.
- Strong interpersonal and communication skills.
- Willingness to approach and serve all customers.
- The drive to exceed monthly performance targets.
- Methodical approach to completing daily tasks – including stock SKU management.
- High levels of attention to detail.
- The ability to work both individually and as part of a diverse team.
- The commitment to work 16 hours per week and the flexibility to work any day (Monday - Sunday).
Salary/Pay: up to £13.41 per hour + non contractual, hourly sales commission.
Retail Supervisor (16 hrs) in Stoke-on-Trent employer: DEICHMANN
Contact Detail:
DEICHMANN Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Supervisor (16 hrs) in Stoke-on-Trent
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Deichmann. Understand their values, products, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your previous retail experience aligns with the role of Retail Supervisor. Highlight your leadership skills and customer service prowess!
✨Tip Number 3
Dress to impress! First impressions matter, especially in retail. Make sure you look smart and professional for your interview. It shows that you take the opportunity seriously and are ready to represent Deichmann well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate why you’d be a fantastic fit for the team!
We think you need these skills to ace Retail Supervisor (16 hrs) in Stoke-on-Trent
Some tips for your application 🫡
Show Your Passion: Let your enthusiasm shine through in your application! We want to see your energy and drive for retail, so share why you're excited about the Retail Supervisor role at Deichmann.
Tailor Your CV: Make sure your CV highlights your previous retail experience and supervisory skills. We love seeing how you've led teams and provided exceptional customer service, so don’t hold back!
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you’re the perfect fit. Use it to showcase your personality and explain how you can contribute to our team and enhance the shopping experience for our customers.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at DEICHMANN
✨Know Your Stuff
Before the interview, make sure you brush up on Deichmann's products and services. Familiarise yourself with their latest offerings and any promotions they might have. This will show your enthusiasm and help you answer questions about how you can contribute to the team.
✨Showcase Your Leadership Skills
As a Retail Supervisor, you'll need to lead a team. Prepare examples from your previous experience where you've successfully motivated or coached team members. Think of specific situations where you resolved conflicts or improved team performance – this will demonstrate your capability to handle the role.
✨Customer Service is Key
Deichmann values exceptional customer service, so be ready to discuss your approach to handling customer queries and complaints. Share stories that highlight your ability to stay calm under pressure and how you’ve gone above and beyond to ensure customer satisfaction.
✨Be Ready for Practical Scenarios
Expect some situational questions during the interview. They might ask how you'd handle a busy shop floor or manage stock deliveries. Think through these scenarios in advance and prepare your responses to showcase your methodical approach and attention to detail.
