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- Tasks: Lead the store team, provide excellent customer service, and manage daily operations.
- Company: Join Deichmann, a leading footwear retailer known for its vibrant culture and commitment to customer satisfaction.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for career growth.
- Why this job: Be part of a dynamic team, enhance your leadership skills, and make a real impact on customer experiences.
- Qualifications: Previous retail and supervisory experience is essential; a positive attitude and strong communication skills are a must.
- Other info: This is a part-time, permanent role with 30 hours per week, offering a chance to thrive in retail.
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Purpose
Deichmann are seeking an enthusiastic and passionate Retail Supervisor to join the team in our Braehead store.
You will be offered a competitive hourly rate of up to £13.41 per hour + non-contractual, hourly sales commission.
At Deichmann, our Retail Supervisors play a vital role in supporting the store management team and delivering an exceptional shopping experience to our customers.
In return for your hard work, you will be offered fantastic opportunities to grow and develop within your retail career.
This is a part-time, permanent position with a contracted 30 hours per week. Ideal candidate: If you have energy, drive, and passion to work in a fast-paced, customer-facing retail environment, this is the role for you!
You should have a positive attitude towards providing exceptional customer service, the ability to lead a team, stamina to work on a fast-paced shop floor, and the capacity to work calmly under pressure.
You should have previous retail experience, ideally with supervisory experience. Key activities include:
- Lead and supervise the store team in the absence of the Store Manager.
- Open & close the store, including cashing up and completing associated administrative duties.
- Offer excellent levels of customer service and have strong product knowledge.
- Lead by example by recommending and promoting complementary products with each sale.
- Assist management in leading the team to achieve store sales targets and KPIs.
- Support team members as needed.
- Ensure the store is correctly merchandised, with refreshed and inviting product displays.
- Process stock deliveries and store transfers.
- Handle customer queries and complaints.
Personal characteristics include:
- Able to follow management instructions regarding additional tasks and duties.
- Previous supervisory experience, including cashing up and banking.
- Self-motivated with a positive, can-do attitude.
- Ability to supervise, motivate, coach, and work with a team.
- Strong interpersonal and communication skills.
- Willingness to approach and serve all customers.
- The drive to exceed monthly performance targets.
- Methodical approach to daily tasks, including stock SKU management.
- High attention to detail.
- Ability to work both independently and as part of a diverse team.
- Flexibility to work 30 hours per week any day from Monday to Sunday.
Salary/Pay: up to £13.41 per hour + non-contractual, hourly sales commission.
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Retail Supervisor (30 hrs) employer: DEICHMANN
Contact Detail:
DEICHMANN Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Supervisor (30 hrs)
✨Tip Number 1
Familiarise yourself with Deichmann's products and services. Understanding their offerings will not only help you during the interview but also demonstrate your genuine interest in the role and the company.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed a team or resolved conflicts in previous roles. This will highlight your ability to lead and motivate others, which is crucial for a Retail Supervisor.
✨Tip Number 3
Practice your customer service scenarios. Be ready to discuss how you would handle difficult customers or situations, as this role requires a strong focus on providing exceptional service.
✨Tip Number 4
Network with current or former employees of Deichmann if possible. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Retail Supervisor (30 hrs)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant retail and supervisory experience. Use specific examples that demonstrate your ability to lead a team and provide excellent customer service, as these are key aspects of the Retail Supervisor role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for retail and your enthusiasm for the position. Mention why you want to work at Deichmann specifically and how your skills align with their values and the job requirements.
Highlight Key Skills: In your application, emphasise your strong interpersonal and communication skills, as well as your ability to work under pressure. These traits are essential for a Retail Supervisor, so make sure they stand out.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are important in a customer-facing role.
How to prepare for a job interview at DEICHMANN
✨Show Your Passion for Retail
Make sure to express your enthusiasm for the retail environment during the interview. Share specific examples of what you love about working in retail and how it drives you to provide exceptional customer service.
✨Demonstrate Leadership Skills
As a Retail Supervisor, you'll need to lead a team. Prepare to discuss your previous supervisory experiences, highlighting how you've motivated and supported your team in achieving targets and maintaining high standards.
✨Prepare for Customer Service Scenarios
Expect questions about handling customer queries and complaints. Think of examples from your past experience where you successfully resolved issues or provided outstanding service, showcasing your problem-solving skills.
✨Know the Brand and Products
Research Deichmann and their product range before the interview. Being knowledgeable about their offerings will not only impress the interviewers but also demonstrate your commitment to the role and the company.
