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For Companies At a Glance
- Tasks: Lead the team, provide excellent customer service, and manage store operations.
- Company: Join Deichmann, a leading footwear retailer known for its vibrant culture and growth opportunities.
- Benefits: Enjoy competitive pay, flexible hours, and potential sales commission.
- Other info: This is a part-time role, offering 25 hours per week with a flexible schedule.
- Why this job: Perfect for those passionate about retail and eager to develop their career in a dynamic environment.
- Qualifications: Previous retail and supervisory experience is essential; a positive attitude is a must!
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Purpose
Deichmann are seeking an enthusiastic and passionate Retail Supervisor to join the team in our Croydon store.
You will be offered a competitive hourly rate of up to £13.71 per hour + non contractual, hourly sales commission.
At Deichmann, our Retail Supervisors play a vital role in supporting the store management team and delivering an exceptional shopping experience to our customers.
In return for your hard work, you will be offered fantastic opportunities to grow and develop within your retail career.
This is a part-time, permanent position, contracted for 25 hours per week. Ideal candidate: If you have energy, drive, and passion to work in a fast-paced, customer-facing retail environment, this is the role for you!
You will have a positive attitude towards providing exceptional customer service, the ability to lead a team, stamina to work on a fast-paced shop floor, and the capacity to work calmly under pressure.
You should have previous retail experience, ideally with supervisory experience. Key activities:
- Lead and supervise the store team in the absence of the Store Manager.
- Open & close the store, including cashing up and completing associated administrative duties.
- Offer excellent customer service and have strong product knowledge.
- Lead by example, recommending and promoting complementary products with each sale.
- Assist management in leading the team to achieve store sales targets and KPIs.
- Support team members as needed.
- Ensure the store is correctly merchandised, with refreshed and inviting product displays.
- Process stock deliveries and store transfers.
- Address customer queries and complaints.
Personal characteristics:
- Able to take direction from management regarding additional tasks and duties.
- Previous supervisory experience, including cashing up and banking.
- Self-motivated with a positive, can-do attitude.
- Ability to supervise, motivate, coach, and work with a team.
- Strong interpersonal and communication skills.
- Willingness to approach and serve all customers.
- Drive to exceed monthly performance targets.
- Methodical approach to daily tasks, including stock SKU management.
- High attention to detail.
- Ability to work both individually and as part of a diverse team.
- Willing to work 25 hours per week with flexibility to work any day (Monday – Sunday).
Salary/Pay: up to £13.71 per hour + non contractual, hourly sales commission.
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Retail Supervisor (25 hrs) employer: DEICHMANN
Contact Detail:
DEICHMANN Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Supervisor (25 hrs)
✨Tip Number 1
Familiarise yourself with Deichmann's product range and customer service philosophy. This knowledge will help you engage confidently with the team during interviews and demonstrate your commitment to providing exceptional customer experiences.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully led a team in previous roles. Be ready to discuss specific situations where you motivated your team or resolved conflicts, as this will highlight your suitability for the supervisory position.
✨Tip Number 3
Research common retail KPIs and sales targets, and think about how you can contribute to achieving them. Being able to discuss strategies for meeting these goals will impress the hiring managers and show that you're results-driven.
✨Tip Number 4
Prepare to discuss your approach to customer service and how you handle complaints. Having a clear strategy for maintaining a positive shopping experience will demonstrate your alignment with Deichmann's values and your readiness for the role.
We think you need these skills to ace Retail Supervisor (25 hrs)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant retail and supervisory experience. Use specific examples that demonstrate your ability to lead a team and provide excellent customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for retail and your enthusiasm for the role. Mention how your skills align with Deichmann's values and the specific requirements of the Retail Supervisor position.
Highlight Key Skills: In your application, emphasise your strong interpersonal and communication skills, as well as your ability to work under pressure. These are crucial for the Retail Supervisor role at Deichmann.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at DEICHMANN
✨Show Your Passion for Retail
Make sure to express your enthusiasm for the retail environment during the interview. Share specific examples of what you love about working in retail and how it drives you to provide exceptional customer service.
✨Demonstrate Leadership Skills
As a Retail Supervisor, you'll need to lead a team. Prepare to discuss your previous supervisory experiences, highlighting how you've motivated and coached team members to achieve targets and maintain a positive work atmosphere.
✨Know the Products
Familiarise yourself with Deichmann's product range before the interview. Being able to discuss specific products and how they can meet customer needs will show your strong product knowledge and commitment to excellent service.
✨Prepare for Customer Scenarios
Think of potential customer queries or complaints you might face in the role. Be ready to share how you would handle these situations calmly and effectively, demonstrating your problem-solving skills and customer service focus.