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For Companies At a Glance
- Tasks: Lead the store team, provide excellent customer service, and manage daily operations.
- Company: Join Deichmann, a leading footwear retailer known for its vibrant team culture.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for career growth.
- Why this job: Be part of a dynamic retail environment where your leadership can shine and impact customers.
- Qualifications: Previous retail and supervisory experience is essential; a positive attitude is a must!
- Other info: This is a part-time, permanent role with 20 hours per week commitment.
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Purpose
: Deichmann are seeking an enthusiastic and passionate Retail Supervisor to join the team in our Derby store.
You will be offered a competitive hourly rate of up to £13.41 per hour + non-contractual, hourly sales commission.
At Deichmann, our Retail Supervisors play a vital role in supporting the store management team and delivering an exceptional shopping experience to our customers.
In return for your hard work, you will be offered fantastic opportunities to grow and develop within your retail career.
This is a part-time, permanent position, contracted for 20 hours per week. Ideal candidate: If you have energy, drive, and passion to work in a fast-paced, customer-facing retail environment, this is the role for you!
You will have a positive attitude towards providing exceptional customer service, the ability to lead a team, stamina to work on a fast-paced shop floor, and the capacity to work calmly under pressure.
You will have previous retail experience and ideally have worked as a supervisor previously. Key activities:
- Lead and supervise the store team in the absence of the Store Manager.
- Open & close the store, including cashing up and completing associated administrative duties.
- Offer excellent levels of customer service and have strong product knowledge.
- Lead by example by recommending and promoting complementary products with each sale.
- Assist management in leading the team to achieve store sales targets and KPIs.
- Support team members as needed.
- Ensure the store is correctly merchandised, with refreshed and inviting product displays.
- Process stock deliveries and store transfers.
- Deal with customer queries and complaints.
Personal characteristics:
- Able to take direction from management regarding additional tasks and duties.
- Previous supervisory experience including cashing up and banking.
- Self-motivated with a positive, can-do attitude.
- Ability to supervise, motivate, coach, and work with a team.
- Strong interpersonal and communication skills.
- Willing to approach and serve all customers.
- The drive to exceed monthly performance targets.
- Methodical approach to completing daily tasks, including stock SKU management.
- High levels of attention to detail.
- The ability to work both individually and as part of a diverse team.
- The commitment to work 20 hours per week and flexibility to work any day (Monday – Sunday).
Salary/Pay: up to £13.41 per hour + non-contractual, hourly sales commission. #J-18808-Ljbffr
Retail Supervisor (20 hrs) employer: DEICHMANN
Contact Detail:
DEICHMANN Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Supervisor (20 hrs)
✨Tip Number 1
Familiarise yourself with Deichmann's products and services. Understanding their range will not only help you during the interview but also demonstrate your genuine interest in the role and the company.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully led a team in previous roles. Be ready to discuss specific situations where you motivated your team or resolved conflicts.
✨Tip Number 3
Prepare to discuss your approach to customer service. Think of instances where you went above and beyond for a customer, as this aligns perfectly with Deichmann's focus on exceptional shopping experiences.
✨Tip Number 4
Demonstrate your ability to work under pressure by sharing examples from your past experiences. Retail can be fast-paced, so showing that you thrive in such environments will make you a strong candidate.
We think you need these skills to ace Retail Supervisor (20 hrs)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant retail experience, especially any supervisory roles. Emphasise your customer service skills and ability to lead a team, as these are key for the Retail Supervisor position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for retail and your enthusiasm for the role. Mention specific examples of how you've successfully led a team or improved customer service in previous positions.
Highlight Key Skills: In your application, focus on skills mentioned in the job description such as strong interpersonal skills, attention to detail, and the ability to work under pressure. Use concrete examples to demonstrate these abilities.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial in a customer-facing role.
How to prepare for a job interview at DEICHMANN
✨Show Your Passion for Retail
Make sure to express your enthusiasm for the retail environment during the interview. Share specific examples of what you love about working in retail and how it drives you to provide exceptional customer service.
✨Demonstrate Leadership Skills
As a Retail Supervisor, you'll need to lead a team effectively. Prepare to discuss your previous supervisory experiences, highlighting how you've motivated and supported your team in achieving sales targets and maintaining high standards.
✨Prepare for Customer Service Scenarios
Expect questions about handling customer queries and complaints. Think of examples from your past experience where you successfully resolved issues or provided outstanding service, showcasing your problem-solving skills.
✨Know the Brand and Products
Research Deichmann and their product range before the interview. Being knowledgeable about their offerings will not only impress the interviewers but also demonstrate your commitment to the role and the company.
