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- Tasks: Lead the store team, provide excellent customer service, and manage daily operations.
- Company: Deichmann is a leading footwear retailer known for its commitment to quality and customer satisfaction.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for career growth.
- Why this job: Join a dynamic team, enhance your retail skills, and make a real impact on customer experiences.
- Qualifications: Previous retail and supervisory experience, strong communication skills, and a positive attitude are essential.
- Other info: This is a part-time, permanent role with 20 hours per week, offering flexibility in scheduling.
Deichmann are seeking an enthusiastic and passionate Retail Supervisor to join the team in our Solihull store. You will be offered a competitive hourly rate of up to £13.41 per hour + non-contractual, hourly sales commission.
At Deichmann, our Retail Supervisors play a vital role in supporting the store management team and delivering an exceptional shopping experience to our customers. In return for your hard work, you will have fantastic opportunities to grow and develop within your retail career. This is a part-time, permanent position, contracted for 20 hours per week.
Ideal candidate:
- If you have energy, drive, and passion to work in a fast-paced, customer-facing retail environment, this is the role for you!
- You should have a positive attitude towards providing exceptional customer service, the ability to lead a team, stamina to work on a fast-paced shop floor, and the capacity to work calmly under pressure.
- You should have previous retail experience, ideally with supervisory experience.
Key activities include:
- Lead and supervise the store team in the absence of the Store Manager.
- Open & close the store, including cashing up and completing associated administrative duties.
- Offer excellent customer service and have strong product knowledge.
- Lead by example by recommending and promoting complementary products with each sale.
- Assist management in leading the team to achieve store sales targets and KPIs.
- Support team members as needed.
- Ensure the store is correctly merchandised, with refreshed and inviting product displays.
- Process stock deliveries and store transfers.
- Deal with customer queries and complaints.
Personal characteristics include:
- Able to take direction from management regarding additional tasks and duties.
- Previous supervisory experience, including cashing up and banking.
- Self-motivated with a positive, can-do attitude.
- Ability to supervise, motivate, coach, and work with a team.
- Strong interpersonal and communication skills.
- Willingness to approach and serve all customers.
- The drive to exceed monthly performance targets.
- Methodical approach to daily tasks, including stock SKU management.
- High attention to detail.
- Ability to work both individually and as part of a diverse team.
- Willingness to work 20 hours per week with flexibility to work any day (Monday - Sunday).
Salary/Pay: up to £13.41 per hour + non-contractual, hourly sales commission.
Retail Supervisor (20 hrs) employer: DEICHMANN
Contact Detail:
DEICHMANN Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Supervisor (20 hrs)
✨Tip Number 1
Familiarise yourself with Deichmann's products and services. Understanding their offerings will not only help you during the interview but also demonstrate your genuine interest in the role and the company.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed a team or resolved conflicts in previous roles. This will highlight your ability to lead and motivate others, which is crucial for a Retail Supervisor.
✨Tip Number 3
Practice your customer service skills by thinking of scenarios where you went above and beyond for a customer. Being able to articulate these experiences will set you apart as someone who truly values exceptional service.
✨Tip Number 4
Be prepared to discuss how you would handle specific challenges in a retail environment, such as managing stock levels or dealing with difficult customers. This shows that you can think on your feet and are ready for the fast-paced nature of the job.
We think you need these skills to ace Retail Supervisor (20 hrs)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant retail and supervisory experience. Emphasise your ability to lead a team, provide excellent customer service, and meet sales targets, as these are key aspects of the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for retail and your enthusiasm for the position. Mention specific examples from your previous roles that demonstrate your leadership skills and customer service excellence.
Highlight Key Skills: In your application, focus on skills that align with the job description, such as strong communication, teamwork, and the ability to work under pressure. Use bullet points for clarity and impact.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a retail environment.
How to prepare for a job interview at DEICHMANN
✨Show Your Passion for Retail
Make sure to express your enthusiasm for the retail industry during the interview. Share specific examples of what excites you about working in a fast-paced, customer-facing environment and how you can contribute to creating an exceptional shopping experience.
✨Demonstrate Leadership Skills
As a Retail Supervisor, you'll need to lead a team effectively. Prepare to discuss your previous supervisory experiences, focusing on how you've motivated and coached team members in the past. Highlight any successful outcomes from your leadership.
✨Prepare for Customer Service Scenarios
Expect questions related to customer service. Think of challenging situations you've faced and how you resolved them. Be ready to showcase your strong interpersonal skills and your ability to handle complaints calmly and efficiently.
✨Know the Products
Familiarise yourself with Deichmann's product range before the interview. Being knowledgeable about their offerings will not only impress the interviewers but also demonstrate your commitment to providing excellent customer service and promoting complementary products.
