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- Tasks: Lead the store team, provide excellent customer service, and manage daily operations.
- Company: Join Deichmann, a leading footwear retailer known for its vibrant culture and customer focus.
- Benefits: Enjoy competitive pay, sales commission, and opportunities for career growth.
- Why this job: Be part of a dynamic team, enhance your retail skills, and make a real impact on customer experiences.
- Qualifications: Previous retail and supervisory experience, strong communication skills, and a positive attitude are essential.
- Other info: This is a part-time role, offering 16 hours per week with flexible scheduling.
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Purpose
: Deichmann are seeking an enthusiastic and passionate Retail Supervisor to join the team in our Warrington store.
You will be offered a competitive hourly rate of up to £13.41 per hour + non-contractual, hourly sales commission.
At Deichmann, our Retail Supervisors play a vital role in supporting the store management team and delivering an exceptional shopping experience to our customers.
In return for your hard work, you will be offered fantastic opportunities to grow and develop within your retail career.
This is a part-time, permanent position, contracted to 16 hours per week. The ideal candidate: If you have energy, drive, and passion to work in a fast-paced, customer-facing retail environment, this is the role for you!
You will have a positive attitude towards providing exceptional customer service, the ability to lead a team, stamina to work on a fast-paced shop floor, and the capacity to work calmly under pressure.
You will have previous retail experience, ideally with supervisory experience. Key activities include:
- Leading and supervising the store team in the absence of the Store Manager.
- Opening & closing the store, including cashing up and completing associated administrative duties.
- Offering excellent customer service with strong product knowledge.
- Leading by example, recommending and promoting complementary products with each sale.
- Assisting management in leading the team to achieve store sales targets and KPIs.
- Supporting team members as needed.
- Ensuring the store is correctly merchandised, with refreshed and inviting product displays.
- Processing stock deliveries and store transfers.
- Handling customer queries and complaints.
Personal characteristics include:
- Ability to take direction from management regarding additional tasks and duties.
- Previous supervisory experience, including cashing up and banking.
- Self-motivated with a positive, can-do attitude.
- Ability to supervise, motivate, coach, and work with a team.
- Strong interpersonal and communication skills.
- Willingness to approach and serve all customers.
- Drive to exceed monthly performance targets.
- Methodical approach to daily tasks, including stock SKU management.
- High attention to detail.
- Ability to work independently and as part of a diverse team.
- Flexibility to work 16 hours per week any day from Monday to Sunday.
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Retail Supervisor (16 hrs) employer: DEICHMANN
Contact Detail:
DEICHMANN Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Supervisor (16 hrs)
✨Tip Number 1
Familiarise yourself with Deichmann's brand values and customer service philosophy. This will help you align your responses during any interviews and demonstrate your enthusiasm for the role.
✨Tip Number 2
Prepare to discuss your previous retail and supervisory experiences in detail. Think of specific examples where you led a team or improved customer service, as these will showcase your suitability for the position.
✨Tip Number 3
Showcase your ability to work under pressure by preparing scenarios where you successfully managed busy periods or resolved customer complaints. This will highlight your problem-solving skills and calm demeanour.
✨Tip Number 4
Demonstrate your knowledge of the products Deichmann offers. Being able to discuss their range and suggest complementary items will show your commitment to providing excellent customer service.
We think you need these skills to ace Retail Supervisor (16 hrs)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant retail and supervisory experience. Use specific examples that demonstrate your ability to lead a team and provide excellent customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for retail and your enthusiasm for the role. Mention why you want to work at Deichmann and how your skills align with their values.
Highlight Key Skills: In your application, emphasise key skills such as team leadership, customer service excellence, and the ability to work under pressure. Use bullet points for clarity and impact.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at DEICHMANN
✨Show Your Passion for Retail
Make sure to express your enthusiasm for the retail environment during the interview. Share specific examples of what you love about working in retail and how it drives you to provide exceptional customer service.
✨Demonstrate Leadership Skills
Since the role involves supervising a team, be prepared to discuss your previous supervisory experience. Highlight instances where you successfully led a team, resolved conflicts, or motivated others to achieve sales targets.
✨Prepare for Customer Service Scenarios
Anticipate questions related to handling customer queries and complaints. Think of examples from your past experiences where you turned a negative situation into a positive outcome, showcasing your problem-solving skills.
✨Know the Brand and Products
Research Deichmann and its product range before the interview. Being knowledgeable about their offerings will not only impress the interviewers but also demonstrate your commitment to the role and the company.
