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- Tasks: Lead the team, provide excellent customer service, and manage store operations.
- Company: Deichmann is a leading footwear retailer known for its commitment to quality and customer satisfaction.
- Benefits: Enjoy competitive pay, sales commission, and opportunities for career growth.
- Why this job: Join a dynamic team, enhance your retail skills, and make a real impact on customer experiences.
- Qualifications: Previous retail or supervisory experience preferred; must be energetic and customer-focused.
- Other info: Part-time role with flexible hours, perfect for students looking to gain valuable work experience.
Deichmann are seeking an enthusiastic and passionate Retail Supervisor to join the team in our Barnstaple store. You will be offered a competitive hourly rate of up to £13.41 per hour + non-contractual, hourly sales commission.
At Deichmann, our Retail Supervisors play a vital role in supporting the store management team and delivering an exceptional shopping experience to our customers. In return for your hard work, you will have fantastic opportunities to grow and develop within your retail career. This is a part-time, permanent position, contracted for 16 hours per week.
Ideal candidates will have energy, drive, and passion to work in a fast-paced, customer-facing retail environment. You should have a positive attitude towards providing exceptional customer service, the ability to lead a team, stamina to work on a busy shop floor, and the capacity to work calmly under pressure. Previous retail experience, ideally including supervisory roles, is preferred.
Key activities:- Lead and supervise the store team in the absence of the Store Manager.
- Open & close the store, including cashing up and completing associated administrative duties.
- Offer excellent customer service and possess strong product knowledge.
- Lead by example, recommending and promoting complementary products with each sale.
- Assist management in leading the team to achieve sales targets and KPIs.
- Support team members as needed.
- Ensure the store is well merchandised, with refreshed and inviting product displays.
- Process stock deliveries and store transfers.
- Handle customer queries and complaints.
- Able to follow management instructions regarding additional tasks.
- Previous supervisory experience, including cashing up and banking.
- Self-motivated with a positive, proactive attitude.
- Capable of supervising, motivating, coaching, and working with a team.
- Strong interpersonal and communication skills.
- Willing to approach and serve all customers.
- Driven to exceed monthly performance targets.
- Methodical in completing daily tasks, including stock SKU management.
- High attention to detail.
- Ability to work independently and as part of a diverse team.
- Flexible to work 16 hours per week any day from Monday to Sunday.
Salary/Pay: up to £13.41 per hour + non-contractual, hourly sales commission.
Retail Supervisor (16 hrs) employer: DEICHMANN
Contact Detail:
DEICHMANN Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Supervisor (16 hrs)
✨Tip Number 1
Familiarise yourself with Deichmann's products and services. Understanding their offerings will not only help you during the interview but also demonstrate your genuine interest in the role and the company.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully led a team in previous roles. Be ready to discuss specific situations where you motivated others or resolved conflicts.
✨Tip Number 3
Prepare to discuss your approach to customer service. Think of instances where you went above and beyond for a customer, as this aligns with Deichmann's focus on exceptional shopping experiences.
✨Tip Number 4
Be flexible and open about your availability. Since the role requires working various days, showing that you can adapt your schedule will make you a more attractive candidate.
We think you need these skills to ace Retail Supervisor (16 hrs)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant retail experience, especially any supervisory roles. Emphasise your customer service skills and ability to lead a team, as these are key for the Retail Supervisor position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you've successfully led a team or provided exceptional customer service in previous positions.
Highlight Key Skills: In your application, focus on skills that align with the job description, such as strong communication, the ability to work under pressure, and attention to detail. Use bullet points for clarity and impact.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial in a customer-facing role.
How to prepare for a job interview at DEICHMANN
✨Show Your Passion for Retail
Make sure to express your enthusiasm for the retail industry during the interview. Talk about what excites you about working in a fast-paced, customer-facing environment and how you can contribute to creating an exceptional shopping experience.
✨Demonstrate Leadership Skills
Since the role involves supervising a team, be prepared to discuss your previous supervisory experiences. Share specific examples of how you've motivated and coached team members, and how you handle challenges on the shop floor.
✨Highlight Customer Service Excellence
Prepare to talk about your approach to customer service. Provide examples of how you've gone above and beyond to assist customers, resolve complaints, or enhance their shopping experience, as this is crucial for the role.
✨Be Ready for Situational Questions
Expect questions that assess your ability to work under pressure and manage daily tasks. Think of scenarios where you've had to multitask or deal with difficult situations, and explain how you handled them effectively.