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- Tasks: Lead the store team, provide excellent customer service, and manage daily operations.
- Company: Join Deichmann, a leading footwear retailer known for its vibrant culture and commitment to customer satisfaction.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for career growth.
- Why this job: Be part of a dynamic team, enhance your leadership skills, and make a real impact on customer experiences.
- Qualifications: Previous retail and supervisory experience required; must be energetic and customer-focused.
- Other info: This is a part-time role with a 16-hour weekly contract, offering flexibility in scheduling.
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Purpose
Deichmann is seeking an enthusiastic and passionate Retail Supervisor to join the team in our Leeds White Rose store.
You will be offered a competitive hourly rate of up to £13.41 per hour + non-contractual, hourly sales commission.
At Deichmann, our Retail Supervisors play a vital role in supporting the store management team and delivering an exceptional shopping experience to our customers.
In return for your hard work, you will have fantastic opportunities to grow and develop within your retail career.
This is a part-time, permanent position, with a 16-hour per week contract. Ideal candidate: If you have energy, drive, and passion to work in a fast-paced, customer-facing retail environment, this is the role for you!
You should have a positive attitude towards providing exceptional customer service, the ability to lead a team, stamina to work on a fast-paced shop floor, and the capacity to work calmly under pressure.
Previous retail experience is required, and ideally, you will have worked as a supervisor previously.
Key activities:
- Lead and supervise the store team in the absence of the Store Manager.
- Open & close the store, including cashing up and completing associated administrative duties.
- Offer excellent levels of customer service and have strong product knowledge.
- Lead by example by recommending and promoting complementary products with each sale.
- Assist management in leading the team to achieve store sales targets and KPIs.
- Support team members as needed.
- Ensure the store is correctly merchandised, with product displays refreshed and inviting.
- Process stock deliveries and store transfers.
- Handle customer queries and complaints.
Personal characteristics:
- Able to take direction from management regarding additional tasks and duties.
- Previous supervisory experience, including cashing up and banking.
- Self-motivated with a positive, can-do attitude.
- Ability to supervise, motivate, coach, and work with a team.
- Strong interpersonal and communication skills.
- Willing to approach and serve all customers.
- Drive to exceed monthly performance targets.
- Methodical approach to daily tasks, including stock SKU management.
- High attention to detail.
- Ability to work both individually and as part of a diverse team.
- Willingness to work 16 hours per week with flexibility to work any day (Monday – Sunday).
Salary/Pay:
Up to £13.41 per hour + non-contractual, hourly sales commission.
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Retail Supervisor (16 hrs) employer: DEICHMANN
Contact Detail:
DEICHMANN Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Supervisor (16 hrs)
✨Tip Number 1
Familiarise yourself with Deichmann's products and services. Understanding their offerings will not only help you during the interview but also demonstrate your genuine interest in the role and the company.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed a team or resolved conflicts in previous roles. This will highlight your ability to lead and motivate others, which is crucial for a Retail Supervisor.
✨Tip Number 3
Research common retail KPIs and be ready to discuss how you can contribute to achieving them. This shows that you understand the business side of retail and are prepared to drive performance.
✨Tip Number 4
Prepare to discuss your customer service philosophy. Be ready to share specific instances where you went above and beyond for customers, as this aligns perfectly with Deichmann's commitment to exceptional service.
We think you need these skills to ace Retail Supervisor (16 hrs)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant retail experience, especially any supervisory roles. Emphasise your customer service skills and ability to lead a team, as these are key for the Retail Supervisor position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for retail and your understanding of the role. Mention specific examples of how you've successfully led a team or improved customer service in previous positions.
Highlight Key Skills: In your application, focus on skills such as communication, teamwork, and problem-solving. These are essential for the role and will demonstrate your suitability for the position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at DEICHMANN
✨Show Your Passion for Retail
Make sure to express your enthusiasm for the retail environment during the interview. Share specific examples of what you love about working in retail and how it drives you to provide exceptional customer service.
✨Demonstrate Leadership Skills
As a Retail Supervisor, you'll need to lead a team. Prepare to discuss your previous supervisory experience and how you've motivated and coached team members in the past. Use real-life scenarios to illustrate your leadership style.
✨Know the Company and Its Products
Research Deichmann and its product range before the interview. Being knowledgeable about their offerings will show your commitment and help you answer questions more effectively, especially when discussing how to promote complementary products.
✨Prepare for Customer Service Scenarios
Expect questions related to handling customer queries and complaints. Think of examples where you've successfully resolved issues or provided excellent service, as this will demonstrate your ability to thrive in a fast-paced, customer-facing role.
