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For Companies At a Glance
- Tasks: Lead and inspire the store team while delivering top-notch customer service.
- Company: Join Deichmann, a leading retail brand with a vibrant team culture.
- Benefits: Earn up to £13.41 per hour plus commission, with growth opportunities.
- Why this job: Make a real impact in retail and develop your leadership skills.
- Qualifications: Previous retail and supervisory experience, with a passion for customer service.
- Other info: Flexible hours and a dynamic environment await you!
Purpose
Deichmann are seeking an enthusiastic and passionate Retail Supervisor to join the team in our Chester store. You will have previous retail experience and ideally will have worked as a supervisor previously.
Responsibilities
- Lead and supervise the store team in the absence of the Store Manager.
- Open & close stores, including cashing up and completion of associated administrative duties.
- Offer excellent levels of customer service and have a strong product knowledge.
- Lead by example, by recommending and promoting complimentary products with each sale.
- Assist management in leading the team to achieve store sales targets and KPI\’s.
- Support team members as and when required.
- Ensure that the store is correctly merchandised, product displays are refreshed and inviting to the customer.
- Process stock deliveries and store transfers.
- Deal with customer queries and complaints.
Qualifications
- Strong customer service orientation, with a positive attitude towards providing exceptional service.
- Ability to lead a team, supervise, motivate, coach and work with a team.
- Strong interpersonal and communication skills.
- Ability to work calmly under pressure in a fast‑paced shop floor.
- Self‑motivated, with a positive can‑do attitude.
- Willingness to approach and serve all customers.
- The drive to exceed monthly performance targets.
- Methodical approach to completing daily tasks, including stock SKU management.
- High levels of attention to detail.
- Previous supervisory experience, including cashing up and banking.
Hours & Compensation
This is a part‑time, permanent position with a contract of 20 hours per week. You will have the flexibility to work any day from Monday to Sunday. We offer a competitive hourly rate of up to £13.41 per hour plus non‑contractual hourly sales commission.
About the Role
At Deichmann, our Supervisors play a vital role in supporting the store management team and delivering an exceptional shopping experience to our customers. In return for your hard work, you will be offered fantastic opportunities to grow and develop within your retail career.
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Retail Supervisor employer: DEICHMANN
Contact Detail:
DEICHMANN Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Supervisor
✨Tip Number 1
Get to know the company culture before your interview. Check out Deichmann's social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their vibe.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past experience where you went above and beyond for a customer. Being able to share these stories will demonstrate your passion for providing exceptional service, which is key for a Retail Supervisor.
✨Tip Number 3
Be ready to showcase your leadership skills. Prepare to discuss how you've motivated and supported your team in previous roles. Deichmann wants someone who can lead by example, so highlight those moments when you stepped up!
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Retail Supervisor
Some tips for your application 🫡
Show Your Retail Experience: Make sure to highlight your previous retail experience in your application. We want to see how you've led teams and provided excellent customer service, so don’t hold back on those examples!
Tailor Your Application: Take a moment to tailor your application to the Retail Supervisor role. Use keywords from the job description, like 'lead', 'supervise', and 'customer service', to show us you’re the perfect fit for our team.
Be Yourself: Let your personality shine through in your written application. We love enthusiastic and passionate candidates, so don’t be afraid to show us your positive attitude and can-do spirit!
Apply Through Our Website: For the best chance of success, make sure to apply through our website. It’s the easiest way for us to review your application and get you one step closer to joining our Chester store team!
How to prepare for a job interview at DEICHMANN
✨Know Your Retail Stuff
Make sure you brush up on your product knowledge before the interview. Deichmann values strong product knowledge, so be ready to discuss their offerings and how you can promote them effectively.
✨Show Off Your Leadership Skills
Since the role involves supervising a team, think of examples from your past experience where you've successfully led a team or handled a challenging situation. Be prepared to share these stories during the interview.
✨Customer Service is Key
Deichmann is all about exceptional customer service. Prepare to discuss how you've gone above and beyond for customers in previous roles. Highlight any specific instances where your actions made a positive impact.
✨Be Ready for Fast-Paced Questions
Given the fast-paced nature of retail, expect questions that assess how you handle pressure. Think of scenarios where you've managed multiple tasks at once and how you maintained calm and efficiency under stress.
