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- Tasks: Lead the store team, provide excellent customer service, and manage daily operations.
- Company: Join Deichmann, a leading footwear retailer known for its vibrant culture and commitment to customer satisfaction.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for career growth.
- Why this job: Be part of a dynamic team, enhance your leadership skills, and make a real impact on customer experiences.
- Qualifications: Previous retail and supervisory experience is essential; a positive attitude and strong communication skills are a must.
- Other info: This is a part-time role, offering 12 hours per week with flexibility across all days.
Deichmann are seeking an enthusiastic and passionate Retail Supervisor to join the team in our Rotherham store. You will be offered a competitive hourly rate of up to £13.41 per hour + non contractual, hourly sales commission.
At Deichmann, our Retail Supervisors play a vital role in supporting the store management team and delivering an exceptional shopping experience to our customers. In return for your hard work, you will be offered fantastic opportunities to grow and develop within your retail career. This is a part-time, permanent position, contracted for 12 hours per week.
Ideal candidate: If you have energy, drive, and passion to work in a fast-paced, customer-facing retail environment, this is the role for you! You will have a positive attitude towards providing exceptional customer service, the ability to lead a team, stamina to work on a fast-paced shop floor, and the capacity to work calmly under pressure. You should have previous retail experience, ideally with supervisory experience.
Key activities:
- Lead and supervise the store team in the absence of the Store Manager.
- Open & close the store, including cashing up and completing associated administrative duties.
- Offer excellent customer service with strong product knowledge.
- Lead by example, recommending and promoting complementary products with each sale.
- Assist management in leading the team to achieve store sales targets and KPIs.
- Support team members as needed.
- Ensure the store is correctly merchandised, with refreshed and inviting product displays.
- Process stock deliveries and store transfers.
- Handle customer queries and complaints.
Personal characteristics:
- Able to follow management instructions regarding additional tasks.
- Previous supervisory experience, including cashing up and banking.
- Self-motivated with a positive, can-do attitude.
- Ability to supervise, motivate, coach, and work with a team.
- Strong interpersonal and communication skills.
- Willing to approach and serve all customers.
- Drive to exceed monthly performance targets.
- Methodical approach to daily tasks, including stock SKU management.
- High attention to detail.
- Ability to work independently and as part of a diverse team.
- Willingness to work 12 hours per week with flexibility across any days (Monday - Sunday).
Salary/Pay: up to £13.41 per hour + non contractual, hourly sales commission.
Retail Supervisor (12 hrs) employer: DEICHMANN
Contact Detail:
DEICHMANN Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Supervisor (12 hrs)
✨Tip Number 1
Familiarise yourself with Deichmann's product range and customer service philosophy. This knowledge will help you stand out during any informal conversations or interviews, showing your genuine interest in the brand.
✨Tip Number 2
Highlight your previous supervisory experience by preparing specific examples of how you've successfully led a team or improved customer service in past roles. This will demonstrate your capability to take on the responsibilities of a Retail Supervisor.
✨Tip Number 3
Network with current or former employees of Deichmann if possible. They can provide insights into the company culture and expectations, which can be invaluable when discussing your fit for the role.
✨Tip Number 4
Prepare to discuss how you handle pressure and maintain a positive attitude in a fast-paced environment. Sharing personal anecdotes that illustrate your resilience and customer service skills will resonate well with the hiring team.
We think you need these skills to ace Retail Supervisor (12 hrs)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant retail and supervisory experience. Use specific examples that demonstrate your ability to lead a team and provide excellent customer service, as these are key aspects of the Retail Supervisor role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention your passion for retail and how your previous experiences align with the responsibilities outlined in the job description.
Highlight Key Skills: In your application, emphasise skills such as team leadership, customer service excellence, and the ability to work under pressure. These traits are essential for the Retail Supervisor position at Deichmann.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are important in a retail environment.
How to prepare for a job interview at DEICHMANN
✨Show Your Passion for Retail
Make sure to express your enthusiasm for the retail environment during the interview. Share specific examples of what you love about working in retail and how it drives you to provide exceptional customer service.
✨Demonstrate Leadership Skills
Since the role involves supervising a team, be prepared to discuss your previous supervisory experience. Highlight instances where you successfully led a team, resolved conflicts, or motivated others to achieve sales targets.
✨Prepare for Customer Service Scenarios
Anticipate questions related to handling customer queries and complaints. Think of examples from your past experiences where you provided excellent customer service or turned a negative situation into a positive one.
✨Know the Brand and Products
Research Deichmann and its product range before the interview. Being knowledgeable about their offerings will not only impress the interviewers but also show your commitment to the role and the company.
